Question 1

​Match the term to its definition.
-​A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 2

Match each term with its definition.
-Meaning long duration of life;lasting a long time

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 3

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
-​The provider would say that he could not give proper medical care because the MA did not have the patient roomed on time and with vitals recorded.The MA tried to ignore the behavior,hoping it would stop

Accepted Answer

A) ​sexual harassment 
B) ​hostile work environment 
A) ​sexual harassment 
B) ​hostile work environment

Question 4

​Match the term to its definition.
-​A conflict management style allowing the other party to satisfy their concerns while neglecting your own

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 5

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Accepted Answer

A) legal 
B) illegal 
A) legal 
B) illegal

Question 6

Employers commonly offer employees an average of ____ weeks of vacation time with pay after completing a year of full-time employment.

Accepted Answer

A)  two 
B)  one 
C)  four 
D)  three 
A)  two 
B)  one 
C)  four 
D)  three

Question 7

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

Accepted Answer

A)  amount earned 
B)  marital status 
C)  duration of employment 
D)  number of exemptions claimed 
A)  amount earned 
B)  marital status 
C)  duration of employment 
D)  number of exemptions claimed

Question 8

An employee would need to fill out a new withholding allowance certificate if he or she:

Accepted Answer

A)  was promoted 
B)  got a raise 
C)  switched from part-time to full-time,or vice versa 
D)  got married or divorced 
A)  was promoted 
B)  got a raise 
C)  switched from part-time to full-time,or vice versa 
D)  got married or divorced

Question 9

Match each term with its definition.
-Cessation of employment initiated by the employer

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 10

Jan lives in Bedford,works in Capital City,and does all of her banking in Otisville.To which city would local taxes typically be paid?

Accepted Answer

A)  Capital City 
B)  Bedford 
C)  Otisville 
D)  Capital City,Bedford,and Otisville 
A)  Capital City 
B)  Bedford 
C)  Otisville 
D)  Capital City,Bedford,and Otisville

Question 11

​Match the term to its definition.
-​Defined as a disagreement or disharmony that occurs in groups when differences regarding ideas,methods,and members are expressed

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 12

​Match the term to its definition.
-​[Insurance] a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 13

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Be professional in your interactions with employees,including social networking

Accepted Answer

A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors? 
A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors?

Question 14

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Listen and be objective to the situation;Do not react quickly to a situation

Accepted Answer

A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors? 
A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors?

Question 15

​Match the term to its definition.
-​A conflict management style where you cooperate with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 16

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To request applicant to give maiden name or any previous name s/he has used

Accepted Answer

A) legal 
B) illegal 
A) legal 
B) illegal

Question 17

Match each term with its definition.
-Method used to ensure compliance in all HIPAA-related areas

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 18

Match each term with its definition.
-Periodic review of an employee's work performance

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 19

​Match the term to its definition.
-​A conflict management style where you attempt to resolve a conflict by identifying a solution that is partially satisfactory to both parties,but completely satisfactory to neither

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 20

​A great deal is learned from mistakes.If mistakes are not tolerated and go unreported,they are bound to be repeated.In a blameless culture,bringing mistakes to the forefront affords the best opportunity to find the root cause.This type of work environment is known as:

Accepted Answer

A)  ​nonpunitive 
B)  ​unpunitive 
C)  ​punitive 
D)  ​blameless 
A)  ​nonpunitive 
B)  ​unpunitive 
C)  ​punitive 
D)  ​blameless

Exam 60: Managing the Office

​Match the term to its definition. -​A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

Match each term with its definition. -Meaning long duration of life;lasting a long time

​Match the term to its definition. -​A conflict management style allowing the other party to satisfy their concerns while neglecting your own

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Employers commonly offer employees an average of ____ weeks of vacation time with pay after completing a year of full-time employment.

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

An employee would need to fill out a new withholding allowance certificate if he or she:

Match each term with its definition. -Cessation of employment initiated by the employer

Jan lives in Bedford,works in Capital City,and does all of her banking in Otisville.To which city would local taxes typically be paid?

​Match the term to its definition. -​Defined as a disagreement or disharmony that occurs in groups when differences regarding ideas,methods,and members are expressed

​Match the term to its definition. -​[Insurance] a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition

​Match the term to its definition. -​A conflict management style where you cooperate with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To request applicant to give maiden name or any previous name s/he has used

Match each term with its definition. -Method used to ensure compliance in all HIPAA-related areas

Match each term with its definition. -Periodic review of an employee's work performance

​Match the term to its definition. -​A conflict management style where you attempt to resolve a conflict by identifying a solution that is partially satisfactory to both parties,but completely satisfactory to neither

​A great deal is learned from mistakes.If mistakes are not tolerated and go unreported,they are bound to be repeated.In a blameless culture,bringing mistakes to the forefront affords the best opportunity to find the root cause.This type of work environment is known as:

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Filters

Match the term to its definition. -A conflict management style where you are not paying attention to the conflict and not taking any action to resolve it

Match the term to its definition. -A conflict management style allowing the other party to satisfy their concerns while neglecting your own

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Ask for number and ages of dependents and age of spouse after hiring for insurance and tax purposes

Match the term to its definition. -Defined as a disagreement or disharmony that occurs in groups when differences regarding ideas,methods,and members are expressed

Match the term to its definition. -[Insurance] a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition

Match the term to its definition. -A conflict management style where you cooperate with the other party to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To request applicant to give maiden name or any previous name s/he has used

Match the term to its definition. -A conflict management style where you attempt to resolve a conflict by identifying a solution that is partially satisfactory to both parties,but completely satisfactory to neither

A great deal is learned from mistakes.If mistakes are not tolerated and go unreported,they are bound to be repeated.In a blameless culture,bringing mistakes to the forefront affords the best opportunity to find the root cause.This type of work environment is known as: