Question 1

Match each term with its definition.
-Regulates the minimum wage

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 2

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Coordinate and rely on advice from the providers and human resources department and act only within your scope of practice and duties as assigned

Accepted Answer

A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors? 
A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors?

Question 3

​Match the term to its definition.
-​Medical care that is offered to employees;prohibited by some practices due to potential conflicts

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 4

When should the office manager address the various office manuals with employees?

Accepted Answer

A)  during the annual employee reviews 
B)  while interviewing them for the job 
C)  during their orientation 
D)  only when they violate one of the office rules 
A)  during the annual employee reviews 
B)  while interviewing them for the job 
C)  during their orientation 
D)  only when they violate one of the office rules

Question 5

​Match the term to its definition.
-​A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 6

Match each term with its definition.
-Paycheck amount after deductions

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 7

Managers must navigate through many issues and maintain a balance to ensure a profitable business along with satisfied patients,providers,and staff.One step is to identify your personality "hazards." Match the potential hazard and corrective action to the description provided.Note: Answers may be used more than once.​
-​Make rounds in the office to see that exam and waiting rooms are in order;greet providers and staff;address any urgent needs or requests first

Accepted Answer

A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors? 
A) Do you check email and EHR messages first thing in the morning? 
B) Do you offer advice,counsel,or analysis in social situations more than is asked for? 
C) ​Do you have a need to assign duties to,and evaluate,people outside your managerial capacity? 
D) ​Could any of your behaviors cause trouble? 
E) ​Can you separate your management behaviors from your interpersonal behaviors?

Question 8

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask if a woman is Miss,Mrs. ,or Ms.

Accepted Answer

A) legal 
B) illegal 
A) legal 
B) illegal

Question 9

Employees who do not fill out an Employment Eligibility Verification form:

Accepted Answer

A)  will not have any deductions taken from their salary 
B)  cannot legally be paid to work at the office 
C)  must take their payment in the form of a check rather than direct deposit 
D)  will not have any payroll exemptions 
A)  will not have any deductions taken from their salary 
B)  cannot legally be paid to work at the office 
C)  must take their payment in the form of a check rather than direct deposit 
D)  will not have any payroll exemptions

Question 10

​A probationary period is defined as:

Accepted Answer

A)  ​a period when a student is evaluated for competencies 
B)  ​the period during which an employer tests how suitable an applicant is for a job 
C)  ​a period during which the student must sit for the AAMA or RMA certification 
D)  ​all of the above 
A)  ​a period when a student is evaluated for competencies 
B)  ​the period during which an employer tests how suitable an applicant is for a job 
C)  ​a period during which the student must sit for the AAMA or RMA certification 
D)  ​all of the above

Question 11

Match each term with its definition.
-Used to verify that an employee is eligible to legally work in the United States

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 12

​As manager,you will be responsible for the prevention of harassment and compliance with the law as defined by Title VII of the Civil Rights Act.Both the organization and the manager can be held liable for damages in a sexual harassment or hostile work environment claim.Match the type of harassment (sexual or hostile work environment)to the example(s)provided.Note: Answers may be used more than once.
-​The provider needed to give an injection,and she did not have the correct size and threw the needle at the MA telling him she needed a different size

Accepted Answer

A) ​sexual harassment 
B) ​hostile work environment 
A) ​sexual harassment 
B) ​hostile work environment

Question 13

Match each term with its definition.
-Something a staff meeting should never be allowed to turn into

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 14

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​Exclude handicapped applicants as a class on the basis of their type of handicap

Accepted Answer

A) legal 
B) illegal 
A) legal 
B) illegal

Question 15

The usual cause for an employee termination initiated by the employer is:

Accepted Answer

A)  theft 
B)  untimely requests for an increase in salary 
C)  violence against a coworker 
D)  failure of the employee to satisfactorily perform job responsibilities 
A)  theft 
B)  untimely requests for an increase in salary 
C)  violence against a coworker 
D)  failure of the employee to satisfactorily perform job responsibilities

Question 16

Match each term with its definition.
-Keeps track of who has access to protected patient information

Accepted Answer

A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session 
A) HIPAA compliance officer 
B) security officer 
C) privacy officer 
D) W-2 form 
E) W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 17

Match each term with its definition.
-Formal notice that an employee will be leaving his or her job

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 18

​Match the term to its definition.
-​Defined as the quality of being competent;adequacy;possession of required skill,knowledge,qualification,or capacity

Accepted Answer

A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability 
A) ​accommodating 
B) ​accountability 
C) ​A-E-I-O-U Model 
D) ​avoiding 
E) ​collaborating
F)​competence
G)​competing
H)​complimentary
I)​compromising
J)​conflict
K)​deductions
L)​disability

Question 19

Match each term with its definition.
-Examples include paid time off,bereavement time,disability insurance,health insurance,retirement plan

Accepted Answer

A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule 
A) sign-in sheet 
B) evaluation 
C) letter of resignation 
D) termination 
E) longevity
F)benefits
G)accountant
H)reimbursement
I)building inspection
J)reduced schedule

Question 20

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once.
-​To ask marital status before hiring

Accepted Answer

A) legal 
B) illegal 
A) legal 
B) illegal

Exam 60: Managing the Office

Match each term with its definition. -Regulates the minimum wage

​Match the term to its definition. -​Medical care that is offered to employees;prohibited by some practices due to potential conflicts

When should the office manager address the various office manuals with employees?

​Match the term to its definition. -​A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Match each term with its definition. -Paycheck amount after deductions

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask if a woman is Miss,Mrs. ,or Ms.

Employees who do not fill out an Employment Eligibility Verification form:

​A probationary period is defined as:

Match each term with its definition. -Used to verify that an employee is eligible to legally work in the United States

Match each term with its definition. -Something a staff meeting should never be allowed to turn into

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​Exclude handicapped applicants as a class on the basis of their type of handicap

The usual cause for an employee termination initiated by the employer is:

Match each term with its definition. -Keeps track of who has access to protected patient information

Match each term with its definition. -Formal notice that an employee will be leaving his or her job

​Match the term to its definition. -​Defined as the quality of being competent;adequacy;possession of required skill,knowledge,qualification,or capacity

Match each term with its definition. -Examples include paid time off,bereavement time,disability insurance,health insurance,retirement plan

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -​To ask marital status before hiring

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

Scheduling Appointments and Receiving Patients

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Filters

Match the term to its definition. -Medical care that is offered to employees;prohibited by some practices due to potential conflicts

Match the term to its definition. -A conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask if a woman is Miss,Mrs. ,or Ms.

A probationary period is defined as:

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -Exclude handicapped applicants as a class on the basis of their type of handicap

Match the term to its definition. -Defined as the quality of being competent;adequacy;possession of required skill,knowledge,qualification,or capacity

Match the question or question type to a legal or illegal interview question.Note: Answer may be used more than once. -To ask marital status before hiring