Exam 9: Top Performance Through Empowerment,teamwork,and Communication

Team cohesiveness increases with frequent team member interaction.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

What is the first step a company should take when responding to a crisis?

Sharing information about the organization's performance with employees is an effective way of empowering them.

_______ teams are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunication and information technologies to accomplish an organizational task.

Two people are having a conversation and are standing about six feet apart.They are most likely to be in the _____ zone.

A work team that has the authority to decide how its members complete their daily tasks is called a _______ team.

Dana likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

A construction company invites tenders for a plumbing contract.AB Plumbs,a company offering plumbing services,sends a quotation to the construction company.Which of the following types of communication has AB Plumbs used in this scenario?

Chelsa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation,Chelsa asks for _____ to determine if the clients correctly understood her message.

A team made up of members from different functions,such as production,marketing,and finance,is called a _______ team.

A _____ is an example of a formal communication transmitted through writing.

Feedback is crucial in determining whether a message was decoded properly.

In the United States,most business conversations occur within which zone?

All teams naturally complete the five stages of development.

______ of team development is marked by conflicts over the team's mission and the roles of team members.

Abbey works for a home electronics store and is a member of a team created to increase communication among various departments.Abbey has networked with new people and now has strong contacts for each department when he needs them.Abbey is most likely to be a member of a _____ team.

Michael is part of a temporary team that works together to solve a specific problem and then disband.Michael is part of a cross-functional team.

Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.

The key to the success of cross-functional teams is communication.