Question 1

Customer orders are considered to be an internal communication.

Accepted Answer

A) True 
 B)False

Question 2

Giving employees responsibility and authority to make decisions about their work is called

Accepted Answer

A) due diligence 
B) teamwork 
C) empowerment 
D) insider trading 
A) due diligence 
B) teamwork 
C) empowerment 
D) insider trading

Question 3

Which is TRUE regarding stock option plans?

Accepted Answer

A) They are offered only to top-level executives and members of the board of directors. 
B) Employees are likely to exercise their option to purchase the stock,if the stock price increases. 
C) The company holds the stock for the benefit of the employees. 
D) Stock options are provided as a retirement benefit. 
A) They are offered only to top-level executives and members of the board of directors. 
B) Employees are likely to exercise their option to purchase the stock,if the stock price increases. 
C) The company holds the stock for the benefit of the employees. 
D) Stock options are provided as a retirement benefit.

Question 4

During the performing stage,team members

Accepted Answer

A) focus on solving problems. 
B) get to know one another. 
C) clarify their roles and expectations. 
D) resolve differences among them. 
A) focus on solving problems. 
B) get to know one another. 
C) clarify their roles and expectations. 
D) resolve differences among them.

Question 5

Yuka's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team

Accepted Answer

A) roles. 
B) norm. 
C) cohesiveness. 
D) conflict. 
A) roles. 
B) norm. 
C) cohesiveness. 
D) conflict.

Question 6

If the feedback is not forthcoming,senders should request it.

Accepted Answer

A) True 
 B)False

Question 7

In ________teams,relatively permanent groups of employees with complementary skills perform the day-to-day work of the organization.

Accepted Answer

A) work 
B) self-managed 
C) problem-solving 
D) cross-functional 
A) work 
B) self-managed 
C) problem-solving 
D) cross-functional

Question 8

Corrie is listening to her superior talk about the process of performance appraisal at the firm.Fina is always attempting to point out any mistake or errors made by her superior during the talk,even before her superior is able to complete her points.What type of listening is Corrie demonstrating in this case?

Accepted Answer

A) Active 
B) Polite 
C) Cynical 
D) Offensive 
A) Active 
B) Polite 
C) Cynical 
D) Offensive

Question 9

During ______ stage of team development does agreement about the role of the team leader and other participants occur.

Accepted Answer

A) forming 
B) norming 
C) storming 
D) performing 
A) forming 
B) norming 
C) storming 
D) performing

Question 10

What is the last step a company should take when responding to a crisis?

Accepted Answer

A) The executive at a press conference should speak briefly and provide positive visual images. 
B) The top management should appear in public immediately. 
C) The management must stick to the facts while responding in an interview. 
D) The executives should respond quickly with a prepared statement. 
A) The executive at a press conference should speak briefly and provide positive visual images. 
B) The top management should appear in public immediately. 
C) The management must stick to the facts while responding in an interview. 
D) The executives should respond quickly with a prepared statement.

Question 11

Flexibility is the primary advantage of virtual teams.

Accepted Answer

A) True 
 B)False

Question 12

A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.

Accepted Answer

A) complementary; all team members 
B) complementary; team leaders 
C) differing; all team members 
D) differing; team leaders 
A) complementary; all team members 
B) complementary; team leaders 
C) differing; all team members 
D) differing; team leaders

Question 13

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is NOT true regarding team size?

Accepted Answer

A) Small teams make the most demands on team leaders. 
B) Large teams often suffer from disagreements,absenteeism,and membership turnover. 
C) Small teams may lack sufficient diversity. 
D) Large teams tend to work slower than small teams. 
A) Small teams make the most demands on team leaders. 
B) Large teams often suffer from disagreements,absenteeism,and membership turnover. 
C) Small teams may lack sufficient diversity. 
D) Large teams tend to work slower than small teams.

Question 15

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

Accepted Answer

A) True 
 B)False

Question 16

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

Accepted Answer

A) True 
 B)False

Question 17

A _______ team is a temporary combination of workers who gather to solve a specific problem and then disband.

Accepted Answer

A) virtual 
B) self-managed 
C) problem-solving 
D) cross-functional 
A) virtual 
B) self-managed 
C) problem-solving 
D) cross-functional

Question 18

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _____ and _____ communication.

Accepted Answer

A) informal; written 
B) informal; oral 
C) formal; written 
D) formal; oral 
A) informal; written 
B) informal; oral 
C) formal; written 
D) formal; oral

Question 19

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

A) True 
 B)False

Question 20

The grapevine,when managed properly,can be a reliable source of information.

Accepted Answer

A) True 
 B)False

Customer orders are considered to be an internal communication.

Giving employees responsibility and authority to make decisions about their work is called

Which is TRUE regarding stock option plans?

During the performing stage,team members

Yuka's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team

If the feedback is not forthcoming,senders should request it.

In ________teams,relatively permanent groups of employees with complementary skills perform the day-to-day work of the organization.

During ______ stage of team development does agreement about the role of the team leader and other participants occur.

What is the last step a company should take when responding to a crisis?

Flexibility is the primary advantage of virtual teams.

A team consists of a group of people with _ skills and _ are responsible and accountable for accomplishing team objectives.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Which of the following statements is NOT true regarding team size?

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

A _______ team is a temporary combination of workers who gather to solve a specific problem and then disband.

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _ and _ communication.

"Spinning" bad news to make it look better almost always backfires.

The grapevine,when managed properly,can be a reliable source of information.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Business Today

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

Exam 9: Top Performance Through Empowerment,teamwork,and Communication

Customer orders are considered to be an internal communication.

Giving employees responsibility and authority to make decisions about their work is called

Which is TRUE regarding stock option plans?

During the performing stage,team members

Yuka's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team

If the feedback is not forthcoming,senders should request it.

In ________teams,relatively permanent groups of employees with complementary skills perform the day-to-day work of the organization.

During ______ stage of team development does agreement about the role of the team leader and other participants occur.

What is the last step a company should take when responding to a crisis?

Flexibility is the primary advantage of virtual teams.

A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.

Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.

Which of the following statements is NOT true regarding team size?

The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.

A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.

A _______ team is a temporary combination of workers who gather to solve a specific problem and then disband.

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _____ and _____ communication.

"Spinning" bad news to make it look better almost always backfires.

The grapevine,when managed properly,can be a reliable source of information.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Business Today

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management,leadership,and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Trends in E-Commerce

Filters

A team consists of a group of people with _ skills and _ are responsible and accountable for accomplishing team objectives.

Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues.They are engaging in _ and _ communication.