Exam 9: Top Performance Through Empowerment,teamwork,and Communication

Christopher,a senior manager at Chip Card Inc.,ensures that every member of his team is involved in decision making for all projects.He conducts regular brainstorming sessions to discuss ongoing issues and encourages his team to suggest solutions as well as make decisions.In this case,Christopher demonstrates effective management by _____ his subordinates.

Noise is mainly caused by physical factors like poor cell phone reception.

Team members,during the storming stage,focus on solving problems.

Paco is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

Which of the following is most likely to make an employee feel empowered?

Federal labor laws allow stock options to be granted to hourly and salaried employees.

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

Which of the following can cause noise during communication?

Eyad is listening to Lilly at a meeting.She is one of his fellow team members,and he believes she is just trying to get the team leader to adopt her idea.Eyad is being a(n)_____ listener.

Norming is generally the longest stage of development.

An example of external communication is an annual report to shareholders.

A team with high cohesiveness

Louise is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device; thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

In the context of communication,feedback

Ali is a member of a semi-permanent team that performs the day-to-day functions of the organization.Ali is most likely to be a member of a(n)_____ team.

When responding during a crisis,it is best if the executive speaks briefly,clearly and provides positive visual images.

Americans,when speaking during business conversations,tend to stand closer together than Latin Americans.

Encouraging workers to socialize,but only off the job is a good way to encourage team cohesiveness.

Alia works in a bakery.As part of a _____ team,she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies.Along with other team members,she is empowered to complete her tasks at her discretion.

Oded and Suka are members of the development team at PromoCaptions,an advertising company.They discuss the mode of advertising for a new product.Oded supports online advertising.However,Suka argues that television advertisement has a farther reach than online advertising.In this case,Oded and Suka are involved in a(n)