Exam 9: Top Performance Through Empowerment,teamwork,and Communication

Vinita sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Vinita is very specific about the materials she needs in order to avoid confusion.As the sender,Vinita is

_____ listening is the basis for effective communication.

Chitru wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Chitru is trying to promote

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the verbal content.

Kramer announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

What is the role of the team leader during the forming stage?

Which of the following is NOT an example of formal communication?

Which of the following is an example of an upward communication channel?

In the communication process,initially the _______ composes the message.

Mira is one of the few operating room nurses at a hospital.She learns that other members of the team are less cooperating with other members of her team when they work in different shifts.This is also subsequently affecting the patients at the hospitals.Which of the following is the team lacking at the hospital?

Alana is conversing with her real estate agent,whom Alana believes is trying to sell her an expensive property in order to receive a greater commission.Alana is engaged in cynical listening.

When Jefferies Inc.was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.The team thus formed is an example of a(n)_______ team.

Employee stock ownership programs are retirement plans set up for top-level executives.

One technique for increasing employee empowerment is the opportunity for shared decision making authority.

At a celebratory gathering in a restaurant,Shree presents her team members with personal thank-you notes in appreciation for their hard work on a project.Shree and her team are in the _____ stage of team development.

Kaito's team has reached agreement about the role each member is expected to play.Kaito's team has most likely reached the _____ stage.

In highly productive teams,norms contribute to accomplishment of team goals.

Which of the following is a difference between cognitive conflict and affective conflict?

Office e-mails are a form of _____ communication.

Which of the following is NOT an example of nonverbal form of communication?