Exam 9: Top Performance Through Empowerment,teamwork,and Communication

Tom and Mike are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Tom and Mike need to resolve their _____ conflict.

Interestingly,employee stock ownership plans (ESOPs)are more common in smaller companies than in larger ones.

Team norms are informal standards that highlight a team's key values.

Japan is considered to be a _____ context country and therefore,Japanese businesspeople place importance on _____ communications.

During the norming stage,team members reach consensus about the roles of the team leader and other participants.

All effective teams typically have two to four members.

Ehsan uses lots of gestures and facial expressions when communicating.These are examples of __________ communication.

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

An employee suggestion box is an example of an informal communication channel.

For efficiency and total effectiveness,all teams should include people with similar skills who are committed to a common purpose.

When a firm is under fire for a public relations crisis,it is best for the firm to stay out of the public eye.

Team norms are usually _____ and _____ standards of behavior.

Asami is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Asami's team is most likely to be in the _____ stage.

Neha's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Neha interprets the content and meaning of the e-mail,she is decoding the message.

Cognitive and affective conflicts can occur together in the same team.

Research finds that diversity among team members often decreases the chances of conflict.

Yukari's team members feel attracted to the team and motivated to remain part of it.Yukari's team can be characterized as

Members of the production team in a company have accepted each other and have understood one another's roles in the team.The team leader has handled conflicts and managed to establish unity in the team.In the context of the five stages of team development,which of the following is most likely to be the next immediate step?

Bernadine's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Bernadine's team is experiencing _____ conflict.

With _______,employees receive stock shares or the value of the stock upon retiring or leaving the company.