Exam 2: Measuring Performance in Operations and Value Chains

Actionable performance measures should be meaningful to a company's management and should provide the basis for decisions at the strategic level in an organization.

Quality measures the degree to which the output of a process conforms to the management's expectations and requirements.

_____ is the ratio of the output of a process to the input.

Which of the following performance perspectives in the balanced scorecard model includes the percent of sale from new goods and services?

Which of the following performance perspectives in the balanced scorecard model measures the ultimate value that a business provides to its shareholders?

_____ measures include environmental measures such as energy consumption and recycling and other resource conservation activities.

Which of the following is a financial performance measure at an organizational level?

In the context of the types of performance measures,which of the following is a measure of innovation and learning?

In an assembly line of a factory that makes gears,it takes fifteen minutes to complete a drilling operation using a lathe.The duration of this operation is called _____ time.

In the context of the value chain model,when "information replaces assets," the costs increase.

In the context of the triple bottom line (TBL),which of the following is a performance measure of economic sustainability?

Actionable measures are not bound by time.

According to research,which of the following is a key dimension that customers use to assess service quality?

The time required to ramp up to an increased production output level in response to a surge in the sales of a product is a measure of _____.

In the context of the scope of business and operations performance measurement,which of the following measures is an example of an innovation and learning performance measure?