Exam 1: Operations Management and Value Chains

_____ is defined as the perception of the benefits associated with a good,service,or bundle of goods and services in relation to what buyers are willing to pay for them.

_____ refers to raw materials,work-in-process,or finished goods that are maintained to support production or satisfy customer demand.

In the context of customer benefit packages,_____ services are those that are not essential to the primary service,but enhance it.

_____ is a key activity performed by operations managers that involves deciding the best way to assign people to work tasks and responsibilities.

When business analytics is used to understand past and current performance,it is called _____ analytics.

A process invariably resides within a department or traditional management function.

Building a high-performing organization with a capable leadership and workforce is an example of _____ sustainability.

A gracious welcome by an employee at the hotel check-in counter is an example of:

Jane is planning to go on a camping trip.She purchases a bottle of mineral water,a pack of biscuits,a small tube of toothpaste,and a toothbrush from the supermarket near her house.The items that Jane has purchased from the supermarket are _____ goods.

Preproduction services of a value chain include warranty and claim services.

A _____ is a customer benefit package (CBP)feature that departs from the standard CBP and is normally location specific or firm specific.

A _____ is a sequence of activities that is intended to create a certain result,such as a physical good,a service,or information.

Jason and his friend went to a coffee shop.They ordered two cappuccinos and received a complimentary chocolate waffle and cookie along with their order.In the context of a customer benefit package (CBP),the chocolate waffle and the cookie are _____.

A _____ good is one that does not quickly wear out and typically lasts at least three years

In the context of the pre- and postproduction services perspective of a value chain,which of the following statements is true of preproduction services?

Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the value of the product.

In order to increase value,an organization must:

_____ sustainability is an organization's commitment to maintain healthy communities and improve the quality of life.

Which of the following statements is true of service facilities?

Vehicles,furniture,and dishwashers are examples of nondurable goods.