Exam 1: Operations Management and Value Chains

A _____ is a network of facilities and processes that describes the flow of materials,finished goods,services,information,and financial transactions from suppliers,through the facilities and processes that create goods and services,and those that deliver them to the customer.

Which of the following is a similarity between goods and services?

North Zone Bank gives all its customers a complimentary credit card along with a custom-made wallet when they open an account with the bank.The credit card and the wallet are examples of _____ offered by the bank.

In the context of the pre- and postproduction services perspective of a value chain,which of the following are postproduction services of a value chain?

Ensuring consumer safety in using goods and services is an example of _____ sustainability.

_____ management is defined as the science and art of ensuring that goods and services are created and delivered successfully to customers.

_____ is an example of a nondurable good.

Which of the following can be classified as a support process in a business?

Service encounter design is a key activity performed by operations managers that involves:

Identify a difference between goods and services.