Question 1

What is used to control the flow of a process?

Accepted Answer

A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway 
A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway

Question 2

A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

A) True 
 B)False

Question 3

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Question 4

A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.

Accepted Answer

A) True 
 B)False

Question 5

Business processes should never drive MIS choices and should be based on business strategies and goals.

Accepted Answer

A) True 
 B)False

Question 6

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Accepted Answer

A) True 
 B)False

Question 7

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

A) True 
 B)False

Question 8

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

Accepted Answer

A)  Workflow 
B)  Swim lane 
C)  Automation 
D)  Streamlining 
A)  Workflow 
B)  Swim lane 
C)  Automation 
D)  Streamlining

Question 9

What is represented by a diamond shape in a business process model?

Accepted Answer

A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway 
A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway

Question 10

Which of the below represents the four main steps in the business process reengineering model?

Accepted Answer

A)  Set project problem, study competition, create new products, and implement solution 
B)  Set project scope, study competition, create new products, and implement solution 
C)  Set project scope, study competition, create new processes, and implement solution 
D)  Study competition, set project scope, create new processes, and implement solutions 
A)  Set project problem, study competition, create new products, and implement solution 
B)  Set project scope, study competition, create new products, and implement solution 
C)  Set project scope, study competition, create new processes, and implement solution 
D)  Study competition, set project scope, create new processes, and implement solutions

Question 11

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Accepted Answer

A) True 
 B)False

Question 12

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

Accepted Answer

A) True 
 B)False

Question 13

What is the primary goal of using As-Is and To-Be process models?

Accepted Answer

A)  To determine employee specific errors 
B)  To determine measurement metrics 
C)  To determine the best way to solve a problem 
D)  To determine what the problem is and then how to solve the problem 
A)  To determine employee specific errors 
B)  To determine measurement metrics 
C)  To determine the best way to solve a problem 
D)  To determine what the problem is and then how to solve the problem

Question 14

What is represented by a circle in a business process model?

Accepted Answer

A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway 
A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway

Question 15

What occurs when a task or activity is unnecessarily repeated?

Accepted Answer

A)  Bottlenecks 
B)  Redundancy 
C)  Automation 
D)  Streamlining 
A)  Bottlenecks 
B)  Redundancy 
C)  Automation 
D)  Streamlining

Question 16

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Accepted Answer

A)  As-is process model 
B)  Business process reengineering model 
C)  Customer-facing process 
D)  To-Be process model 
A)  As-is process model 
B)  Business process reengineering model 
C)  Customer-facing process 
D)  To-Be process model

Question 17

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Accepted Answer

A) True 
 B)False

Question 18

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

A) True 
 B)False

Question 19

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Accepted Answer

A) True 
 B)False

Question 20

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Accepted Answer

A)  As-Is process models 
B)  To-Be process models 
C)  Competitive business process models 
D)  Workflow model 
A)  As-Is process models 
B)  To-Be process models 
C)  Competitive business process models 
D)  Workflow model

Exam 21: Identifying Competitive Advantages

What is used to control the flow of a process?

A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

Redundancy occurs when a task or activity is never repeated.

A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.

Business processes should never drive MIS choices and should be based on business strategies and goals.

A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

What improves business process efficiencies by simplifying or eliminating unnecessary steps?

What is represented by a diamond shape in a business process model?

Which of the below represents the four main steps in the business process reengineering model?

Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

What is the primary goal of using As-Is and To-Be process models?

What is represented by a circle in a business process model?

What occurs when a task or activity is unnecessarily repeated?

What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Business Driven Technology

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

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