Question 1

What are strategic business processes?

Accepted Answer

A)  Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. 
B)  Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. 
C)  Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. 
D)  None of the choices are correct. 
A)  Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. 
B)  Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. 
C)  Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. 
D)  None of the choices are correct.

Question 2

What improves managerial level business processes?

Accepted Answer

A)  Performance measures 
B)  Bottlenecks 
C)  Redundancy 
D)  Streamlining 
A)  Performance measures 
B)  Bottlenecks 
C)  Redundancy 
D)  Streamlining

Question 3

What is anything that happens during the course of a business process?

Accepted Answer

A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway 
A)  BPMN Event 
B)  BPMN Activity 
C)  BPMN Flow 
D)  BPMN Gateway

Question 4

Which of the following explains why a company would implement a BPR strategy?

Accepted Answer

A)  To encourage competition 
B)  To decrease customers 
C)  To create value for the customer 
D)  All of the choices are correct 
A)  To encourage competition 
B)  To decrease customers 
C)  To create value for the customer 
D)  All of the choices are correct

Question 5

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Accepted Answer

A)  Automation 
B)  Streamlining 
C)  Reengineering 
D)  Improvement 
A)  Automation 
B)  Streamlining 
C)  Reengineering 
D)  Improvement

Question 6

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

Accepted Answer

A) True 
 B)False

Question 7

What is a graphical notation that depicts the steps in a business process?

Accepted Answer

A)  Business process model nation 
B)  Business practice model notation 
C)  Business process model notation 
D)  Business practice management notes 
A)  Business process model nation 
B)  Business practice model notation 
C)  Business process model notation 
D)  Business practice management notes

Question 8

A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

Accepted Answer

A) True 
 B)False

Question 9

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Accepted Answer

A)  Operational business processes 
B)  Managerial business processes 
C)  Strategic business processes 
D)  Success business processes 
A)  Operational business processes 
B)  Managerial business processes 
C)  Strategic business processes 
D)  Success business processes

Question 10

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Accepted Answer

A)  Email 
B)  Twitter 
C)  Facebook 
D)  All of the choices are correct 
A)  Email 
B)  Twitter 
C)  Facebook 
D)  All of the choices are correct

Question 11

The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

Accepted Answer

A)  Modeled the As-Is process, fixed the errors, and then created the To-Be process 
B)  Modeled the To-Be process, fixed the errors, and then created the As-Is process 
C)  Moved directly to implementing the To-Be process without analyzing the As-Is process 
D)  Moved directly to implementing the As-Is process without analyzing the To-Be process 
A)  Modeled the As-Is process, fixed the errors, and then created the To-Be process 
B)  Modeled the To-Be process, fixed the errors, and then created the As-Is process 
C)  Moved directly to implementing the To-Be process without analyzing the As-Is process 
D)  Moved directly to implementing the As-Is process without analyzing the To-Be process

Question 12

What are operational business processes?

Accepted Answer

A)  Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. 
B)  Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. 
C)  Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. 
D)  None of the choices are correct. 
A)  Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions. 
B)  Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. 
C)  Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes. 
D)  None of the choices are correct.

Question 13

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Accepted Answer

A) True 
 B)False

Question 14

Automating a business process that contains ________ or ________ will magnify or amplify these problems if they are not corrected first.

Accepted Answer

A)  bottlenecks; regulations 
B)  redundancies; regulations 
C)  bottlenecks; redundancies 
D)  redundancies; swim lanes 
A)  bottlenecks; regulations 
B)  redundancies; regulations 
C)  bottlenecks; redundancies 
D)  redundancies; swim lanes

Question 15

What is the difference between the As-Is process model and the To-Be process model?

Accepted Answer

A)  The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved 
B)  The process models are not related 
C)  Both process models determine when to solve the problem 
D)  The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed 
A)  The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved 
B)  The process models are not related 
C)  Both process models determine when to solve the problem 
D)  The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed

Question 16

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

Accepted Answer

A) True 
 B)False

Question 17

What is the point when resources reach full capacity and cannot handle any additional demands?

Accepted Answer

A)  Optimization analysis 
B)  Bottlenecks 
C)  Redundancy 
D)  Swim lane 
A)  Optimization analysis 
B)  Bottlenecks 
C)  Redundancy 
D)  Swim lane

Question 18

What is the primary goal of the As-Is process model?

Accepted Answer

A)  To outline the process elements for the To-Be process 
B)  To create process choices for the As-Is process 
C)  To simplify, eliminate, and improve the To-Be process 
D)  To analyze the To-Be process elements 
A)  To outline the process elements for the To-Be process 
B)  To create process choices for the As-Is process 
C)  To simplify, eliminate, and improve the To-Be process 
D)  To analyze the To-Be process elements

Question 19

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Accepted Answer

A)  Business-facing processes 
B)  Industry-specific customer-facing processes 
C)  Customer-facing process 
D)  Industry-specific business-facing processes 
A)  Business-facing processes 
B)  Industry-specific customer-facing processes 
C)  Customer-facing process 
D)  Industry-specific business-facing processes

Question 20

Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

Accepted Answer

A) True 
 B)False

Exam 21: Identifying Competitive Advantages

What are strategic business processes?

What improves managerial level business processes?

What is anything that happens during the course of a business process?

Which of the following explains why a company would implement a BPR strategy?

Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

What is a graphical notation that depicts the steps in a business process?

A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

Which of the following represents an example of a technology that actually disrupts and slows workflow?

What are operational business processes?

Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

Automating a business process that contains ________ or ________ will magnify or amplify these problems if they are not corrected first.

What is the difference between the As-Is process model and the To-Be process model?

A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

What is the point when resources reach full capacity and cannot handle any additional demands?

What is the primary goal of the As-Is process model?

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Creating Innovative Organizations

Ebusiness

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Developing Software to Streamline Operations

Methodologies for Supporting Agile Organizations

Managing Organizational Projects

Business Driven Technology

Strategic Initiatives for Implementing Competitive Advantages

Measuring the Success of Strategic Initiatives

Organizational Structures That Support Strategic Initiatives

Valuing and Storing Organizational Informationdatabases

Accessing Organizational Informationdata Warehouses

Understanding Big Data and Its Impact on Business

Enabling the Organizationdecision Making

Extending the Organizationsupply Chain Management

Building a Customer-Centric Organizationcustomer Relationship Management

Integrating the Organization From End to Endenterprise Resource Planning

Filters

Automating a business process that contains or will magnify or amplify these problems if they are not corrected first.