Question 1

A human resources manager deciding how many new employees a company will need to fill vacant positions in the near future is engaging in the activity of _____.

Accepted Answer

A) recruiting 
B) planning 
C) training 
D) selling 
E) compensating 
A) recruiting 
B) planning 
C) training 
D) selling 
E) compensating

Question 2

_____ involves determining,through observation and study,the specific tasks that comprise a job and the knowledge,skills,and abilities necessary to perform the job.

Accepted Answer

A) Job description 
B) Job specification 
C) Job design 
D) Job analysis 
E) Job appraisal 
A) Job description 
B) Job specification 
C) Job design 
D) Job analysis 
E) Job appraisal

Question 3

Which of the following is a primary characteristic of diversity?

Accepted Answer

A) Age 
B) Income 
C) Marital status 
D) Religion 
E) Military experience 
A) Age 
B) Income 
C) Marital status 
D) Religion 
E) Military experience

Question 4

What is the significance of the "cost-of-living adjustment" clause in labor contracts?

Accepted Answer

A) It calls for automatic wage increases during periods of inflation. 
B) It calls for an increase in turnover rates during periods of recession. 
C) It calls for automatic wage decreases during periods of recession. 
D) It calls for employers to provide safe working conditions for employees. 
E) It calls for employers to fulfill the self-actualization needs of employees. 
A) It calls for automatic wage increases during periods of inflation. 
B) It calls for an increase in turnover rates during periods of recession. 
C) It calls for automatic wage decreases during periods of recession. 
D) It calls for employers to provide safe working conditions for employees. 
E) It calls for employers to fulfill the self-actualization needs of employees.

Question 5

If a company pays its workers additional compensation at the end of a year as a "thank you" for good work,this monetary reward would most likely be categorized as:

Accepted Answer

A) a wage. 
B) a commission. 
C) a salary. 
D) a benefit. 
E) a bonus. 
A) a wage. 
B) a commission. 
C) a salary. 
D) a benefit. 
E) a bonus.

Question 6

Which of the following aspects of the mediation process distinguishes it from conciliation?

Accepted Answer

A) A mediator's role is to provide a binding and enforceable solution to the problems affecting the management and labor unions. 
B) A mediator's role is to suggest or propose a solution to the problems affecting the management and labor unions. 
C) A mediator has no formal power over union representatives or over management. 
D) The mediation process involves hiring new employees to replace striking employees. 
E) The mediation process involves bringing in a neutral third party to keep labor and management talking. 
A) A mediator's role is to provide a binding and enforceable solution to the problems affecting the management and labor unions. 
B) A mediator's role is to suggest or propose a solution to the problems affecting the management and labor unions. 
C) A mediator has no formal power over union representatives or over management. 
D) The mediation process involves hiring new employees to replace striking employees. 
E) The mediation process involves bringing in a neutral third party to keep labor and management talking.

Question 7

If a neutral party is brought in to settle a labor/management dispute and if his or her solution is legally binding and enforceable,the neutral party is most likely to be involved in the process of _____.

Accepted Answer

A) conciliation 
B) picketing 
C) mediation 
D) arbitration 
E) strikebreaking 
A) conciliation 
B) picketing 
C) mediation 
D) arbitration 
E) strikebreaking

Question 8

At which stage in the selection process is an employer likely to make use of the Myers-Briggs Type Indicator?

Accepted Answer

A) Interviewing 
B) Reference checking 
C) Orientation 
D) Training 
E) Testing 
A) Interviewing 
B) Reference checking 
C) Orientation 
D) Training 
E) Testing

Question 9

Management of a firm and labor submit to compulsory arbitration when:

Accepted Answer

A) the federal government requests arbitration as a means of eliminating a prolonged strike that threatens to disrupt the economy. 
B) the federal government appoints a member of the management as an arbitrator to resolve disputes that threatens to disrupt the economy. 
C) the federal government appoints a member of the union as an arbitrator to resolve disputes that threatens to disrupt the economy. 
D) the federal government appoints a third party as a mediator to resolve disputes that threaten to disrupt the economy. 
E) the federal government requests mediation as a means of eliminating a prolonged strike that threatens to disrupt the economy. 
A) the federal government requests arbitration as a means of eliminating a prolonged strike that threatens to disrupt the economy. 
B) the federal government appoints a member of the management as an arbitrator to resolve disputes that threatens to disrupt the economy. 
C) the federal government appoints a member of the union as an arbitrator to resolve disputes that threatens to disrupt the economy. 
D) the federal government appoints a third party as a mediator to resolve disputes that threaten to disrupt the economy. 
E) the federal government requests mediation as a means of eliminating a prolonged strike that threatens to disrupt the economy.

Question 10

The qualifications necessary for a specific job,in terms of education,experience,and personal and physical characteristics are spelled out in the _____.

Accepted Answer

A) job evaluation details 
B) job specification 
C) job analysis 
D) job description 
E) job assessment details 
A) job evaluation details 
B) job specification 
C) job analysis 
D) job description 
E) job assessment details

Question 11

A characteristic of search firms known as headhunters is that they:

Accepted Answer

A) focus on internal rather than external sources of recruitment. 
B) specialize in recruiting employees for entry-level jobs. 
C) look for qualified candidates who are working for other companies. 
D) undertake training for unusual job requirements or skill sets. 
E) operate as career planners for employees within organizations. 
A) focus on internal rather than external sources of recruitment. 
B) specialize in recruiting employees for entry-level jobs. 
C) look for qualified candidates who are working for other companies. 
D) undertake training for unusual job requirements or skill sets. 
E) operate as career planners for employees within organizations.

Question 12

Which of the following is a benefit associated with workforce diversity?

Accepted Answer

A) It leads to increased turnover. 
B) It contributes to an increasingly homogenous customer base. 
C) It contributes to decrease in fixed costs. 
D) It leads to increased innovation. 
E) It leads to a decreased dependency on automated services. 
A) It leads to increased turnover. 
B) It contributes to an increasingly homogenous customer base. 
C) It contributes to decrease in fixed costs. 
D) It leads to increased innovation. 
E) It leads to a decreased dependency on automated services.

Question 13

_____ include sick leave,vacation pay,pension plans,health plans,and any other extra compensation.

Accepted Answer

A) Soft benefits 
B) Bonuses 
C) Commissions 
D) Fringe benefits 
E) Diversity plans 
A) Soft benefits 
B) Bonuses 
C) Commissions 
D) Fringe benefits 
E) Diversity plans

Question 14

In a labor contract,the _____ clause calls for automatic wage increases during periods of inflation to protect the "real" income of employees.

Accepted Answer

A) non-compete 
B) giveback 
C) arbitration 
D) cost-of-living escalator 
E) wage-salary 
A) non-compete 
B) giveback 
C) arbitration 
D) cost-of-living escalator 
E) wage-salary

A human resources manager deciding how many new employees a company will need to fill vacant positions in the near future is engaging in the activity of _____.

_____ involves determining,through observation and study,the specific tasks that comprise a job and the knowledge,skills,and abilities necessary to perform the job.

Which of the following is a primary characteristic of diversity?

What is the significance of the "cost-of-living adjustment" clause in labor contracts?

If a company pays its workers additional compensation at the end of a year as a "thank you" for good work,this monetary reward would most likely be categorized as:

Which of the following aspects of the mediation process distinguishes it from conciliation?

If a neutral party is brought in to settle a labor/management dispute and if his or her solution is legally binding and enforceable,the neutral party is most likely to be involved in the process of _____.

At which stage in the selection process is an employer likely to make use of the Myers-Briggs Type Indicator?

Management of a firm and labor submit to compulsory arbitration when:

The qualifications necessary for a specific job,in terms of education,experience,and personal and physical characteristics are spelled out in the _____.

A characteristic of search firms known as headhunters is that they:

Which of the following is a benefit associated with workforce diversity?

_____ include sick leave,vacation pay,pension plans,health plans,and any other extra compensation.

In a labor contract,the _____ clause calls for automatic wage increases during periods of inflation to protect the "real" income of employees.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business,entrepreneurship,and Franchising

The Nature of Management

Organization,teamwork,and Communication

Managing Service and Manufacturing Operations

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters

Exam 10: Managing Human Resources

A human resources manager deciding how many new employees a company will need to fill vacant positions in the near future is engaging in the activity of _____.

_____ involves determining,through observation and study,the specific tasks that comprise a job and the knowledge,skills,and abilities necessary to perform the job.

Which of the following is a primary characteristic of diversity?

What is the significance of the "cost-of-living adjustment" clause in labor contracts?

If a company pays its workers additional compensation at the end of a year as a "thank you" for good work,this monetary reward would most likely be categorized as:

Which of the following aspects of the mediation process distinguishes it from conciliation?

If a neutral party is brought in to settle a labor/management dispute and if his or her solution is legally binding and enforceable,the neutral party is most likely to be involved in the process of _____.

At which stage in the selection process is an employer likely to make use of the Myers-Briggs Type Indicator?

Management of a firm and labor submit to compulsory arbitration when:

The qualifications necessary for a specific job,in terms of education,experience,and personal and physical characteristics are spelled out in the _____.

A characteristic of search firms known as headhunters is that they:

Which of the following is a benefit associated with workforce diversity?

_____ include sick leave,vacation pay,pension plans,health plans,and any other extra compensation.

In a labor contract,the _____ clause calls for automatic wage increases during periods of inflation to protect the "real" income of employees.

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business,entrepreneurship,and Franchising

The Nature of Management

Organization,teamwork,and Communication

Managing Service and Manufacturing Operations

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Filters