Exam 13: Supply Chain Quality Management

ISO 9004 is the global environmental quality standard.

The basic quality tool which is used to study the relationships between variables is known as ________.

The willingness of a service provider to be prompt and helpful is known as the "responsiveness" dimension of service quality.

A quality management approach based on understanding customers and striving to satisfy their needs is known as ________.

The basic quality tool which involves graphical representation of data in bar charts is known as ________.

The service quality dimension relating to caring and individual attention is known as ________.

Comparing business results and accounting information is known as

The basic quality tool used to plot time series data in order to identify data trends is known as

In which phase of the PDCA cycle do managers perform trial experiments to test their improvements?

Propensity for a product to function over its useful life is known as the ________ dimension of quality.

An instrument to measure customer perceptions of a service is known as ________.

The basic quality tool which is used to study the relationships between variables is known as

The difference between what customers expect and what they receive from the service provider is known as the ________ gap.

Comparing firm competitiveness along several dimensions is known as ________.

In which phase of the PDCA cycle do managers make the proposed quality improvements permanent?

Authors who write books with few errors can be said to excel in which dimension of service quality?

In a supply chain setting,a firm's product quality conformance is only as good as the conformance of its ________.

The global environmental quality standard is known as ________.

In the ________ phase of the PDCA cycle,managers identify problems,assess root causes,and propose new and better methods for processing.

The quality management system dealing with fundamentals and vocabulary is known as ________.