Exam 13: Supply Chain Quality Management

The basic quality tool that managers use to identify and prioritize problems they need to solve is known as

Quality assessment based on customer opinion is known as the ________ dimension of quality.

A set of companion surveys used to perform gap analysis in service firms,which is based on the notion that customers are more satisfied when their perceptions of a service are more closely aligned with the service design of the service provider is known as ________.

Comparing firm competitiveness along several dimensions is known as

The quality expert who proposed through his approach of 14 steps that quality,as a managed process,can be a source of improved financial performance for any firm is ________.

The efficiency with which a product achieves its intended purpose is known as the "performance" dimension of quality.

The basic quality tool that managers use to identify and prioritize problems they need to solve is known as ________.

The willingness of a service provider to be prompt and helpful is known as the ________ dimension of service quality.

________ describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

The quality expert who is credited with coining the phrase company-wide quality control is

Joseph Juran was best known for statistical thinking and also proposed focusing on the system for quality improvement.

The basic quality tool which involves graphical representation of data in bar charts is known as

Which dimension of quality describes the degree to which a product tolerates stress or trauma without failing?

The quality management guidelines for performance improvement are known as ISO 9004.

The quality expert who is credited with coining the phrase company-wide quality control is ________.

The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is

The efficiency with which a product achieves its intended purpose is known as the ________ dimension of quality.

Joseph Juran describes quality management as a trilogy that consists of quality planning,quality control,and quality improvement.

In which phase of the PDCA cycle do managers review their implementation to see if they achieve the desired results and make adjustments as necessary?

The ability of the service provider to perform his or her job dependably and accurately is known as the "assurance" dimension of service quality.