Question 1

A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following is a dimension of design quality?

Accepted Answer

A)  Aesthetics 
B)  Price 
C)  Quality at the source 
D)  Distribution 
E)  Leadership 
A)  Aesthetics 
B)  Price 
C)  Quality at the source 
D)  Distribution 
E)  Leadership A

Question 3

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False  False

Question 4

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Response 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 5

A cost of quality classification is which of the following?

Accepted Answer

A)  Material costs 
B)  Prevention costs 
C)  Variable overhead 
D)  Direct labor 
E)  Inventory costs 
A)  Material costs 
B)  Prevention costs 
C)  Variable overhead 
D)  Direct labor 
E)  Inventory costs

Question 6

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 7

Consider a sampling plan with n = 40 and c = 2 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is decreased to 1, keeping AQL and LTPD unchanged, producer's risk (α) will

Accepted Answer

A)  Always increase 
B)  Always decrease 
C)  Sometime decrease 
D)  Stay the same. 
E)  None of the above. 
A)  Always increase 
B)  Always decrease 
C)  Sometime decrease 
D)  Stay the same. 
E)  None of the above.

Question 8

For which of the following should we use a p-chart to monitor process quality?

Accepted Answer

A)  The dimensions of brick entering a kiln 
B)  Lengths of boards cut in a mill 
C)  The weight of fluid in a container 
D)  Grades in a freshman pass/fail course 
E)  Temperatures in a classroom 
A)  The dimensions of brick entering a kiln 
B)  Lengths of boards cut in a mill 
C)  The weight of fluid in a container 
D)  Grades in a freshman pass/fail course 
E)  Temperatures in a classroom

Question 9

Genichi Taguchi's view of the cost of quality is that variance is a discontinuous function.

Accepted Answer

A) True 
 B)False

Question 10

Variation that is inherent in a production process itself is called assignable variation.

Accepted Answer

A) True 
 B)False

Question 11

If there are 120 total defects from 10 samples, each sample consisting of 10 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

Accepted Answer

A)  120 
B)  10 
C)  8 
D)  1.2 
E)  0.8 
A)  120 
B)  10 
C)  8 
D)  1.2 
E)  0.8

Question 12

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 13

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

A) True 
 B)False

Question 14

Looking outside the organization to examine what industry competitors and excellent performers outside of your industry are doing in a particular process is called:

Accepted Answer

A)  Industrial espionage 
B)  Unethical 
C)  External benchmarking 
D)  Hiring an outside expert 
E)  Reverse engineering 
A)  Industrial espionage 
B)  Unethical 
C)  External benchmarking 
D)  Hiring an outside expert 
E)  Reverse engineering

Question 15

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A)  Stimulating foreign based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales 
A)  Stimulating foreign based suppliers of American companies to improve quality 
B)  Reporting quality levels among American firms 
C)  Identifying American firms with the most difficult quality problems 
D)  Providing feedback to applicants by the examiners 
E)  Helping Baldrige award winners increase their sales

Question 16

A process that is in Six Sigma control will produce no more than two defects out of every million units.

Accepted Answer

A) True 
 B)False

Question 17

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 18

One of the tools common to all quality efforts is leadership.

Accepted Answer

A) True 
 B)False

Question 19

If there are 400 total defects from 8 samples, each sample consisting of 20 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

Accepted Answer

A)  400 
B)  160 
C)  2.5 
D)  1.0 
E)  0.4 
A)  400 
B)  160 
C)  2.5 
D)  1.0 
E)  0.4

Question 20

Failure mode and effect analysis is used in Six Sigma projects. It involves which of the following?

Accepted Answer

A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing 
A)  Closely examining each rejected part to determine the cause 
B)  A careful sampling plan 
C)  Calculating a risk priority number for each possible failure 
D)  Reporting the effect each failure has had on a customer 
E)  Multivariate testing

A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.

Which of the following is a dimension of design quality?

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

A cost of quality classification is which of the following?

One tool used in total quality management is the run chart.

Consider a sampling plan with n = 40 and c = 2 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is decreased to 1, keeping AQL and LTPD unchanged, producer's risk (α) will

For which of the following should we use a p-chart to monitor process quality?

Genichi Taguchi's view of the cost of quality is that variance is a discontinuous function.

Variation that is inherent in a production process itself is called assignable variation.

If there are 120 total defects from 10 samples, each sample consisting of 10 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

An operational goal of total quality management is the careful design of the product or service.

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Looking outside the organization to examine what industry competitors and excellent performers outside of your industry are doing in a particular process is called:

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

A process that is in Six Sigma control will produce no more than two defects out of every million units.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

One of the tools common to all quality efforts is leadership.

If there are 400 total defects from 8 samples, each sample consisting of 20 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

Failure mode and effect analysis is used in Six Sigma projects. It involves which of the following?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

A quality guru named Joseph M. Juran is well known for his program structured around "14 points" for management.

Which of the following is a dimension of design quality?

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

A cost of quality classification is which of the following?

One tool used in total quality management is the run chart.

Consider a sampling plan with n = 40 and c = 2 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is decreased to 1, keeping AQL and LTPD unchanged, producer's risk (α) will

For which of the following should we use a p-chart to monitor process quality?

Genichi Taguchi's view of the cost of quality is that variance is a discontinuous function.

Variation that is inherent in a production process itself is called assignable variation.

If there are 120 total defects from 10 samples, each sample consisting of 10 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

An operational goal of total quality management is the careful design of the product or service.

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Looking outside the organization to examine what industry competitors and excellent performers outside of your industry are doing in a particular process is called:

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

A process that is in Six Sigma control will produce no more than two defects out of every million units.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

One of the tools common to all quality efforts is leadership.

If there are 400 total defects from 8 samples, each sample consisting of 20 individual items in a production process, which of the following is the fraction defective that can be used in a p-chart for quality control purposes?

Failure mode and effect analysis is used in Six Sigma projects. It involves which of the following?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters