Question 1

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Accepted Answer

A) True 
 B)False

Question 2

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

A)  Small businesses 
B)  Health care organizations 
C)  Educational institutions 
D)  State highway patrol organizations 
E)  Nuclear power plants 
A)  Small businesses 
B)  Health care organizations 
C)  Educational institutions 
D)  State highway patrol organizations 
E)  Nuclear power plants

Question 4

If the fraction defective is 0.12 based on a sample size of 16, the standard deviation used in the p-chart is about 0.08.

Accepted Answer

A) True 
 B)False

Question 5

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 6

Which of the following is a dimension of design quality?

Accepted Answer

A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source 
A)  Price 
B)  Features 
C)  Color 
D)  Weight 
E)  Quality at the source

Question 7

A p-chart has upper and lower control limits expressed as lines on the chart. As long as the sample values fall between these two lines there is no need to investigate process behavior.

Accepted Answer

A) True 
 B)False

Question 8

Variation in production systems that is caused by factors that can be clearly identified and possibly even managed is called assignable variation.

Accepted Answer

A) True 
 B)False

Question 9

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Accepted Answer

A) True 
 B)False

Question 10

The value for Z used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

Accepted Answer

A) True 
 B)False

Question 11

Other things remaining the same, and assuming that X-bar is smaller than USL and larger than LSL, if the standard deviation (σ) of the process increases, process capability index (Cpk) of the process will

Accepted Answer

A)  Stay the same 
B)  Will always increase 
C)  Will always decrease 
D)  Will sometimes increase 
A)  Stay the same 
B)  Will always increase 
C)  Will always decrease 
D)  Will sometimes increase

Question 12

The probability associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter alpha.

Accepted Answer

A) True 
 B)False

Question 13

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False

Question 14

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 2,500, the number of samples is 100, and the sample size is 50, which of the following would be the standard deviation used in developing the control lines?

Accepted Answer

A)  0.4900 
B)  0.2499 
C)  0.1556 
D)  0.0707 
E)  0.02499 
A)  0.4900 
B)  0.2499 
C)  0.1556 
D)  0.0707 
E)  0.02499

Question 15

The capability index (Cpk) indicates the position of the mean and tails of a process's variance relative to design specifications.

Accepted Answer

A) True 
 B)False

Question 16

You want to determine the upper control line for a p-chart for quality control purposes. You take several samples of a size of 100 items in your production process. From the samples you determine the fraction defective is 0.05 and the standard deviation is 0.02. If the desired confidence level is 99.7 percent, which of the following is the resulting UCL value for the line?

Accepted Answer

A)  0.39 
B)  0.11 
C)  0.06 
D)  0.05 
E)  None of these 
A)  0.39 
B)  0.11 
C)  0.06 
D)  0.05 
E)  None of these

Question 17

You want to develop a three-sigma R-chart. You know the average range is 5 based on several samples of size 10. Which of the following is the resulting UCL?

Accepted Answer

A)  20.9 
B)  8.9 
C)  7.02 
D)  5 
E)  3.1 
A)  20.9 
B)  8.9 
C)  7.02 
D)  5 
E)  3.1

Question 18

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 19

You have just used the capability index (Cpk) formulas to compute the two values "min [2, 2.5]." Which of the following is the proper interpretation of these numbers?

Accepted Answer

A)  The true capability index value is 2.5 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 2 and 2.5 
A)  The true capability index value is 2.5 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 2 and 2.5

Question 20

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A)  Auditing firms 
B)  Offshore suppliers to U.S. companies 
C)  Firms operating only outside the U.S. 
D)  State government agencies 
E)  None of these 
A)  Auditing firms 
B)  Offshore suppliers to U.S. companies 
C)  Firms operating only outside the U.S. 
D)  State government agencies 
E)  None of these

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Which of the following are not eligible to be considered for the Baldrige Award?

If the fraction defective is 0.12 based on a sample size of 16, the standard deviation used in the p-chart is about 0.08.

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Which of the following is a dimension of design quality?

A p-chart has upper and lower control limits expressed as lines on the chart. As long as the sample values fall between these two lines there is no need to investigate process behavior.

Variation in production systems that is caused by factors that can be clearly identified and possibly even managed is called assignable variation.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

The value for Z used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

Other things remaining the same, and assuming that X-bar is smaller than USL and larger than LSL, if the standard deviation (σ) of the process increases, process capability index (Cpk) of the process will

The probability associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter alpha.

A quality guru named Philip Crosby defined quality as conformance to requirements.

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 2,500, the number of samples is 100, and the sample size is 50, which of the following would be the standard deviation used in developing the control lines?

The capability index (Cpk) indicates the position of the mean and tails of a process's variance relative to design specifications.

You want to develop a three-sigma R-chart. You know the average range is 5 based on several samples of size 10. Which of the following is the resulting UCL?

Design of experiments (DOE) is sometimes referred to as multivariate testing.

You have just used the capability index (Cpk) formulas to compute the two values "min [2, 2.5]." Which of the following is the proper interpretation of these numbers?

Which of the following are eligible companies to be considered for the Baldrige award?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Which of the following are not eligible to be considered for the Baldrige Award?

If the fraction defective is 0.12 based on a sample size of 16, the standard deviation used in the p-chart is about 0.08.

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Which of the following is a dimension of design quality?

A p-chart has upper and lower control limits expressed as lines on the chart. As long as the sample values fall between these two lines there is no need to investigate process behavior.

Variation in production systems that is caused by factors that can be clearly identified and possibly even managed is called assignable variation.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

The value for Z used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.

Other things remaining the same, and assuming that X-bar is smaller than USL and larger than LSL, if the standard deviation (σ) of the process increases, process capability index (Cpk) of the process will

The probability associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter alpha.

A quality guru named Philip Crosby defined quality as conformance to requirements.

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 2,500, the number of samples is 100, and the sample size is 50, which of the following would be the standard deviation used in developing the control lines?

The capability index (Cpk) indicates the position of the mean and tails of a process's variance relative to design specifications.

You want to develop a three-sigma R-chart. You know the average range is 5 based on several samples of size 10. Which of the following is the resulting UCL?

Design of experiments (DOE) is sometimes referred to as multivariate testing.

You have just used the capability index (Cpk) formulas to compute the two values "min [2, 2.5]." Which of the following is the proper interpretation of these numbers?

Which of the following are eligible companies to be considered for the Baldrige award?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters