Question 1

A quality guru named Joseph M. Juran defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 2

Process control is concerned with monitoring quality after the product or service has been produced.

Accepted Answer

A) True 
 B)False

Question 3

You want to determine the lower control line for a p-chart for quality control purposes. You take several samples of a size of 50 items in your production process. From the samples you determine the fraction defective is 0.006 and the standard deviation is 0.001. If the desired confidence level is 99.7 percent, which of the following is the resulting LCL value for the line?

Accepted Answer

A)  0.0 
B)  0.002 
C)  0.003 
D)  0.004 
E)  None of these 
A)  0.0 
B)  0.002 
C)  0.003 
D)  0.004 
E)  None of these

Question 4

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

Accepted Answer

A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six-sigma 
A)  Fourteen steps for quality management 
B)  Quality is free 
C)  Customer focus 
D)  Zero defects 
E)  Six-sigma

Question 5

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 6

For which of the following should we use a p-chart to monitor process quality?

Accepted Answer

A)  Defective electrical switches 
B)  Errors in the length of a pencil 
C)  Weight errors in cans of soup 
D)  Temperature of entrees in a restaurant 
E)  Letter grades on a final examination 
A)  Defective electrical switches 
B)  Errors in the length of a pencil 
C)  Weight errors in cans of soup 
D)  Temperature of entrees in a restaurant 
E)  Letter grades on a final examination

Question 7

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

Accepted Answer

A) True 
 B)False

Question 8

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following are reasons that the process being monitored with the chart should be investigated?

Accepted Answer

A)  A single plot falls above or below the control limits 
B)  Normal behavior 
C)  A large number of plots are on or near the central line 
D)  No real trend in any direction 
E)  A change in raw materials or operators 
A)  A single plot falls above or below the control limits 
B)  Normal behavior 
C)  A large number of plots are on or near the central line 
D)  No real trend in any direction 
E)  A change in raw materials or operators

Question 9

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A)  Failures are caused 
B)  Prevention is more expensive 
C)  Performance can be learned 
D)  Rules of thumb don't always work 
E)  Appraisal costs are less than prevention costs 
A)  Failures are caused 
B)  Prevention is more expensive 
C)  Performance can be learned 
D)  Rules of thumb don't always work 
E)  Appraisal costs are less than prevention costs

Question 10

Total, one-hundred percent, inspection can never be cost justified.

Accepted Answer

A) True 
 B)False

Question 11

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.

Accepted Answer

A) True 
 B)False

Question 12

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

Accepted Answer

A) True 
 B)False

Question 13

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 14

If you are going to develop an X-bar chart based on range statistics and you are using a sample size of 12 for your charting purposes, which of the following is the A2 factor for the X-bar chart?

Accepted Answer

A)  0.37 
B)  0.31 
C)  0.27 
D)  0.22 
E)  0.18 
A)  0.37 
B)  0.31 
C)  0.27 
D)  0.22 
E)  0.18

Question 15

AQL stands for accepting questionable lots in production quality management.

Accepted Answer

A) True 
 B)False

Question 16

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

A quality guru named Joseph M. Juran defined quality as fitness for use.

Process control is concerned with monitoring quality after the product or service has been produced.

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

ISO 9000 is primarily concerned with environmental management.

For which of the following should we use a p-chart to monitor process quality?

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following are reasons that the process being monitored with the chart should be investigated?

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Total, one-hundred percent, inspection can never be cost justified.

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

If you are going to develop an X-bar chart based on range statistics and you are using a sample size of 12 for your charting purposes, which of the following is the A2 factor for the X-bar chart?

AQL stands for accepting questionable lots in production quality management.

Conformance quality is a strategic decision for a firm.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

A quality guru named Joseph M. Juran defined quality as fitness for use.

Process control is concerned with monitoring quality after the product or service has been produced.

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?

ISO 9000 is primarily concerned with environmental management.

For which of the following should we use a p-chart to monitor process quality?

Standard practice in statistical process control for variables is to set control limits so that 95 percent of the sample means will fall within the UCL and the LCL.

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following are reasons that the process being monitored with the chart should be investigated?

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Total, one-hundred percent, inspection can never be cost justified.

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S. annual award for total quality management.

The producer's risk associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter beta.

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

If you are going to develop an X-bar chart based on range statistics and you are using a sample size of 12 for your charting purposes, which of the following is the A2 factor for the X-bar chart?

AQL stands for accepting questionable lots in production quality management.

Conformance quality is a strategic decision for a firm.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters