Question 1

The capability index (Cpk) calculates the percentage of items being produced within specifications.

Accepted Answer

A) True 
 B)False

Question 2

Comparing traditional view of the cost of variability and Taguchi's view of cost of variability,
A) Both views are about the same
B) Traditional view holds that as long as the product is within specification, there is no difference.
C) Taguchi's view holds that closer to the midpoint of specifications better it is.
D) None of the above.

Accepted Answer

The answer of Comparing traditional view of the cost of...

Question 3

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Accepted Answer

A)  Keep careful track of the occurrences of each possible defect 
B)  Determine the cause and effect relationships between process variables and output 
C)  Report defects to management on a Pareto chart 
D)  Carefully change each individual process variable until the cause of a defect is found 
E)  Eliminate defects by finding out whom or what is causing them 
A)  Keep careful track of the occurrences of each possible defect 
B)  Determine the cause and effect relationships between process variables and output 
C)  Report defects to management on a Pareto chart 
D)  Carefully change each individual process variable until the cause of a defect is found 
E)  Eliminate defects by finding out whom or what is causing them

Question 4

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?

Accepted Answer

A)  A large number of plots are close to the upper or lower control lines 
B)  Erratic behavior of the plots 
C)  A single plot falls above or below the control limits 
D)  A change in raw materials or operators 
E)  A run of five above the central line 
A)  A large number of plots are close to the upper or lower control lines 
B)  Erratic behavior of the plots 
C)  A single plot falls above or below the control limits 
D)  A change in raw materials or operators 
E)  A run of five above the central line

Question 5

Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

Accepted Answer

A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams 
A)  Flowcharts 
B)  Run charts 
C)  Control charts 
D)  Pareto diagrams 
E)  Decision diagrams

Question 6

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 7

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 560, the number of samples is 70, and the sample size is 80, which of the following would be the standard deviation used in developing the control lines?

Accepted Answer

A)  0.9000 
B)  0.4556 
C)  0.0335 
D)  0.0011 
E)  0.0112 
A)  0.9000 
B)  0.4556 
C)  0.0335 
D)  0.0011 
E)  0.0112

Question 8

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A)  Run charts 
B)  Pass charts 
C)  Cause-and-effect diagrams 
D)  Flowcharts 
E)  Pareto charts 
A)  Run charts 
B)  Pass charts 
C)  Cause-and-effect diagrams 
D)  Flowcharts 
E)  Pareto charts

Question 9

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a preselected range.

Accepted Answer

A) True 
 B)False

Question 10

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Accepted Answer

A) True 
 B)False

Question 11

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control 
A)  Define 
B)  Measure 
C)  Analyze 
D)  Improve 
E)  Control

Question 12

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Accepted Answer

A) True 
 B)False

Question 13

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality 
A)  Features 
B)  Serviceability 
C)  Reliability 
D)  Reputation 
E)  Perceived quality

Question 14

TQM is an acronym meaning "total quality measurement."

Accepted Answer

A) True 
 B)False

Question 15

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics 
A)  Features 
B)  Serviceability 
C)  Perceived quality 
D)  Reputation 
E)  Aesthetics

Question 16

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

Accepted Answer

A)  Leadership 
B)  Pareto Charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen 
A)  Leadership 
B)  Pareto Charts 
C)  Management by fact 
D)  Continuous improvement 
E)  Kaizen

Question 17

You have just used the capability index (Cpk) formulas to compute the two values "min [1.5, 1]." Which of the following is the interpretation of these numbers?

Accepted Answer

A)  The true capability index value is 1 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 1.5 and 1 
A)  The true capability index value is 1 
B)  The mean of the production process has shifted to the left of the design limits 
C)  The mean of the production process has shifted to the right of the design limits 
D)  The mean has not shifted at all 
E)  The true capability index value is between 1.5 and 1

Question 18

If the fraction defective is 0.4 based on a sample size of 100, the standard deviation used in the p-chart is about 0.10.

Accepted Answer

A) True 
 B)False

Question 19

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

Accepted Answer

A) True 
 B)False

Question 20

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

A) True 
 B)False

The capability index (Cpk) calculates the percentage of items being produced within specifications.

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?

Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 560, the number of samples is 70, and the sample size is 80, which of the following would be the standard deviation used in developing the control lines?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a preselected range.

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

The dimension of design quality that concerns secondary characteristics is which of the following?

TQM is an acronym meaning "total quality measurement."

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

You have just used the capability index (Cpk) formulas to compute the two values "min [1.5, 1]." Which of the following is the interpretation of these numbers?

If the fraction defective is 0.4 based on a sample size of 100, the standard deviation used in the p-chart is about 0.10.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

The capability index (Cpk) calculates the percentage of items being produced within specifications.

Design of experiments is a statistical methodology often used in Six Sigma projects. It aims to accomplish which of the following?

Quality control charts usually have a central line and upper and lower control limit lines. Which of the following is not a reason that the process being monitored with the chart should be investigated?

Which of the following is not an analytical tool used in Six Sigma quality improvement programs?

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

You want to determine the control lines for a p-chart for quality control purposes. If the total number of defects from all samples is 560, the number of samples is 70, and the sample size is 80, which of the following would be the standard deviation used in developing the control lines?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Statistical process control involves testing random samples of output from a process to determine whether the process is producing items within a preselected range.

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

A Pareto chart as part of a Six Sigma quality improvement process might be found in which DMAIC category?

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

The dimension of design quality that concerns secondary characteristics is which of the following?

TQM is an acronym meaning "total quality measurement."

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Which of the following is an analytical tool used in Six Sigma quality improvement programs?

You have just used the capability index (Cpk) formulas to compute the two values "min [1.5, 1]." Which of the following is the interpretation of these numbers?

If the fraction defective is 0.4 based on a sample size of 100, the standard deviation used in the p-chart is about 0.10.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced subcompact automobiles.

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters