Exam 10: Quality Management and Six Sigma

You have just used the capability index (Cpk) formulas to compute the two values "min [1, 1]." Which of the following is the proper interpretation of these numbers?

The capability index is:

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

If you are going to develop an R-chart based on range statistics and you are using a sample size of 9 for your charting purposes, which of the following is the lower control limit D3 factor for the chart?

Attributes are those quality characteristics that are classified as either conforming or not conforming to specification.

In monitoring process quality we might use which of the following statistics?

The International Organization for Standardization (ISO) has written standards that apply to quality management and assurance for businesses. Which of the following are not among the standards ISO has developed?

One SPC tool used in total quality management is the Pareto chart.

A quality guru named Philip Crosby defined quality as fitness for use.

You want to develop a three-sigma R-chart. You know the average range is 12 based on several samples of size 6. Which of the following is the resulting LCL?

The capability index is used to gauge economic changes in service systems.

In variables sampling the actual measurements of the variable observed are used regardless of whether the unit is good or bad.

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?

Which of the following is the cost of quality classification for costs such as defects that pass through the system, such as customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair?

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?