Question 1

The p-chart is only useful for sampling that deals with continuous variables.

Accepted Answer

A) True 
 B)False

Question 2

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following should we use an R-chart to monitor process quality?

Accepted Answer

A)  Grades in a freshman pass/fail course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations 
A)  Grades in a freshman pass/fail course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations

Question 4

You want to determine the control lines for a p-chart for quality control purposes. If the desired confidence level is 99 percent, which of the following values for Z would you use in computing the UCL and LCL?

Accepted Answer

A)  0.99 
B)  2 
C)  2.58 
D)  3 
E)  None of these 
A)  0.99 
B)  2 
C)  2.58 
D)  3 
E)  None of these

Question 5

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

Accepted Answer

A) True 
 B)False

Question 6

It is impossible to have zero variability in production processes.

Accepted Answer

A) True 
 B)False

Question 7

If you are going to develop an R-chart based on range statistics and you are using a sample size of 15 for your charting purposes, which of the following is the upper control limit D4 factor for the chart?

Accepted Answer

A)  1.65 
B)  1.70 
C)  1.76 
D)  1.87 
E)  1.92 
A)  1.65 
B)  1.70 
C)  1.76 
D)  1.87 
E)  1.92

Question 8

The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 9

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

Accepted Answer

A)  DMAIC 
B)  Customer and Market focus 
C)  Standardization 
D)  Control 
E)  Inspection protocols 
A)  DMAIC 
B)  Customer and Market focus 
C)  Standardization 
D)  Control 
E)  Inspection protocols

Question 10

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning 
A)  Corporate leadership 
B)  Use of statistical quality control tools 
C)  Business results 
D)  Consumer and market focus 
E)  Strategic planning

Question 11

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Accepted Answer

A) True 
 B)False

Question 12

Variation that is inherent in a production process itself is called common variation.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following should we use an R-chart to monitor process quality?

Accepted Answer

A)  Weighing trucks at a highway inspection station to determine if they are overloaded 
B)  Deciding whether an airliner has sufficient fuel for its trip 
C)  Student grades measured from 1 to 100 
D)  Determining whether vehicles from a motor pool will run 
E)  Determining the accuracy of a forecast of snow 
A)  Weighing trucks at a highway inspection station to determine if they are overloaded 
B)  Deciding whether an airliner has sufficient fuel for its trip 
C)  Student grades measured from 1 to 100 
D)  Determining whether vehicles from a motor pool will run 
E)  Determining the accuracy of a forecast of snow

Question 14

The term CTQ stands for "Cost Through Quality", which is another way to express Philip Crosby's idea that "Quality is Free."

Accepted Answer

A) True 
 B)False

Question 15

With which of the following should we use an X-bar chart based on sample means to monitor process quality?

Accepted Answer

A)  Grades in a freshman pass/fail course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations 
A)  Grades in a freshman pass/fail course 
B)  Tire pressures in an auto assembly plant 
C)  Vehicles passing emissions inspection 
D)  Computer software errors 
E)  Number of units with missing operations

Question 16

One-hundred percent inspection is justified when the cost of inspection is low.

Accepted Answer

A) True 
 B)False

Question 17

All except one of the following is an analytical tool for six sigma.

Accepted Answer

A)  Flowcharts 
B)  Pareto Charts 
C)  fishbone diagram 
D)  DPMO analytics 
E)  Process control charts 
A)  Flowcharts 
B)  Pareto Charts 
C)  fishbone diagram 
D)  DPMO analytics 
E)  Process control charts

Question 18

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 19

DPMO refers to

Accepted Answer

A)  defects per million parts. 
B)  defects per many units. 
C)  defects per million operations. 
D)  defects per million opportunities. 
E)  defects per million. 
A)  defects per million parts. 
B)  defects per many units. 
C)  defects per million operations. 
D)  defects per million opportunities. 
E)  defects per million.

Question 20

Consider a sampling plan with n = 40 and c = 1 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is increased to 2, keeping AQL and LTPD unchanged, consumer's risk (β) will

Accepted Answer

A)  Always decrease 
B)  Always increase 
C)  Sometime decrease 
D)  Stay the same. 
E)  None of the above. 
A)  Always decrease 
B)  Always increase 
C)  Sometime decrease 
D)  Stay the same. 
E)  None of the above.

The p-chart is only useful for sampling that deals with continuous variables.

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Which of the following should we use an R-chart to monitor process quality?

You want to determine the control lines for a p-chart for quality control purposes. If the desired confidence level is 99 percent, which of the following values for Z would you use in computing the UCL and LCL?

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

It is impossible to have zero variability in production processes.

If you are going to develop an R-chart based on range statistics and you are using a sample size of 15 for your charting purposes, which of the following is the upper control limit D4 factor for the chart?

The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

Which of the following is not a category reported in applying for the Baldrige Award?

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Variation that is inherent in a production process itself is called common variation.

Which of the following should we use an R-chart to monitor process quality?

The term CTQ stands for "Cost Through Quality", which is another way to express Philip Crosby's idea that "Quality is Free."

With which of the following should we use an X-bar chart based on sample means to monitor process quality?

One-hundred percent inspection is justified when the cost of inspection is low.

All except one of the following is an analytical tool for six sigma.

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

DPMO refers to

Consider a sampling plan with n = 40 and c = 1 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is increased to 2, keeping AQL and LTPD unchanged, consumer's risk (β) will

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 10: Quality Management and Six Sigma

The p-chart is only useful for sampling that deals with continuous variables.

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Which of the following should we use an R-chart to monitor process quality?

You want to determine the control lines for a p-chart for quality control purposes. If the desired confidence level is 99 percent, which of the following values for Z would you use in computing the UCL and LCL?

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

It is impossible to have zero variability in production processes.

If you are going to develop an R-chart based on range statistics and you are using a sample size of 15 for your charting purposes, which of the following is the upper control limit D4 factor for the chart?

The Malcolm Baldrige National Quality Award represents the U.S. government's endorsement of quality as an essential part of successful business strategy.

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. Which of the following is one of those categories?

Which of the following is not a category reported in applying for the Baldrige Award?

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Variation that is inherent in a production process itself is called common variation.

Which of the following should we use an R-chart to monitor process quality?

The term CTQ stands for "Cost Through Quality", which is another way to express Philip Crosby's idea that "Quality is Free."

With which of the following should we use an X-bar chart based on sample means to monitor process quality?

One-hundred percent inspection is justified when the cost of inspection is low.

All except one of the following is an analytical tool for six sigma.

W. Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

DPMO refers to

Consider a sampling plan with n = 40 and c = 1 and given Acceptable quality level (AQL), Lot tolerance percent defective (LTPD), producer's risk (α) and consumer's risk (β). Suppose that c is increased to 2, keeping AQL and LTPD unchanged, consumer's risk (β) will

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters