Question 1

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

Accepted Answer

A) True 
 B)False

Question 2

An example of a behavioural interview question would be: How would you deal with a distraught customer?

Accepted Answer

A) True 
 B)False

Question 3

Which of the following are considered mandatory benefits in Canada?

Accepted Answer

A) Employment insurance,dental benefits,and medical benefits 
B) Home insurance social insurance,and life insurance 
C) Employment insurance,social insurance,and worker's compensation 
D) Employment insurance,social insurance,and life insurance 
E) Disability insurance,liability insurance,and social insurance 
A) Employment insurance,dental benefits,and medical benefits 
B) Home insurance social insurance,and life insurance 
C) Employment insurance,social insurance,and worker's compensation 
D) Employment insurance,social insurance,and life insurance 
E) Disability insurance,liability insurance,and social insurance

Question 4

"Sleep with me or you're fired" is a form of:

Accepted Answer

A) Hostile work environment sexual harassment 
B) Quid pro quo sexual harassment 
C) Cumma sum laude sexual harassment 
D) Laissez-faire sexual harassment 
E) 360-degree workplace ultimatum 
A) Hostile work environment sexual harassment 
B) Quid pro quo sexual harassment 
C) Cumma sum laude sexual harassment 
D) Laissez-faire sexual harassment 
E) 360-degree workplace ultimatum

Question 5

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an external dimension affecting diversity?

Accepted Answer

A) Gender identity 
B) Relational status 
C) Seniority 
D) Physical ability 
E) Cognitive ability 
A) Gender identity 
B) Relational status 
C) Seniority 
D) Physical ability 
E) Cognitive ability

Question 6

Quid pro quo sexual harassment occurs when a harasser:

Accepted Answer

A) asks or forces an employee to perform sexual favours to keep a job 
B) asks or forces an employee to perform sexual favours to receive a promotion 
C) asks or forces an employee to perform sexual favours to receive a raise 
D) asks or forces an employee to perform sexual favours to obtain a work-related opportunity 
E) all of these choices are correct 
A) asks or forces an employee to perform sexual favours to keep a job 
B) asks or forces an employee to perform sexual favours to receive a promotion 
C) asks or forces an employee to perform sexual favours to receive a raise 
D) asks or forces an employee to perform sexual favours to obtain a work-related opportunity 
E) all of these choices are correct

Question 7

When employees are externally recruited there is certainty about whether they will be good performers.

Accepted Answer

A) True 
 B)False

Question 8

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity the most immediate layer of factors that create diversity relate to one's age,gender,ability,ethnicity,race,and sexual orientation.

Accepted Answer

A) True 
 B)False

Question 9

When a manager changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility,this is known as:

Accepted Answer

A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training 
A) external recruiting 
B) internal recruiting 
C) lateral moves 
D) selection 
E) training

Question 10

Strategic human resource management is set in the context of the Canadian legal framework.Discuss the key pieces of legislation that govern HR management.

Accepted Answer

There are several key pieces of legislat

Question 11

Managers can use a variety of performance appraisal techniques to evaluate their subordinates on the job.Explain what is meant by a "360-degree appraisal" and show how a manager could use this technique in evaluating the quality of a subordinate's work.

Accepted Answer

This type of appraisal can include a sel

Question 12

The graphic rating scale is the most popular method of employee performance appraisal.

Accepted Answer

A) True 
 B)False

Question 13

Identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as:

Accepted Answer

A) a job description 
B) a job analysis 
C) a job specification 
D) a job appraisal 
E) job identification 
A) a job description 
B) a job analysis 
C) a job specification 
D) a job appraisal 
E) job identification

Question 14

Embracing diversity encourages employee engagement and thus encourages differences of opinions or ideas that are beneficial to the organization.

Accepted Answer

A) True 
 B)False

Question 15

Managers should perform performance appraisal but should not participate in performance feedback.

Accepted Answer

A) True 
 B)False

Question 16

Any successful HR strategy must be inclusive and open to the integration of racially diverse populations as well as age diversity to close the skills gap left by retiring baby boomers.

Accepted Answer

A) True 
 B)False

Question 17

Diversity a pressing issue for managers and organizations for all of the following reasons,except:

Accepted Answer

A) Effectively managing diversity can improve organizational effectiveness. 
B) Embracing diversity encourages employee engagement. 
C) Embracing diversity encourages differences of opinions or ideas that are beneficial to the organization. 
D) There is a strong ethical imperative in many societies to see that all people receive equal opportunities and are treated fairly and justly. 
E) Employees are less productive in diverse,global organizations making it critical to reduce the level of diversity in global corporations. 
A) Effectively managing diversity can improve organizational effectiveness. 
B) Embracing diversity encourages employee engagement. 
C) Embracing diversity encourages differences of opinions or ideas that are beneficial to the organization. 
D) There is a strong ethical imperative in many societies to see that all people receive equal opportunities and are treated fairly and justly. 
E) Employees are less productive in diverse,global organizations making it critical to reduce the level of diversity in global corporations.

Question 18

Activities that managers engage in to forecast their current and future needs for human resources is known as:

Accepted Answer

A) human resource planning 
B) selection 
C) recruitment 
D) performance appraisal 
E) performance feedback 
A) human resource planning 
B) selection 
C) recruitment 
D) performance appraisal 
E) performance feedback

Question 19

Types of performance appraisals include all of the following,except:

Accepted Answer

A) an RJP appraisal 
B) trait appraisals 
C) behaviour appraisals 
D) graphic rating scale method 
E) results appraisal 
A) an RJP appraisal 
B) trait appraisals 
C) behaviour appraisals 
D) graphic rating scale method 
E) results appraisal

Question 20

Pay structure is the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.

Accepted Answer

A) True 
 B)False

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

An example of a behavioural interview question would be: How would you deal with a distraught customer?

Which of the following are considered mandatory benefits in Canada?

"Sleep with me or you're fired" is a form of:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an external dimension affecting diversity?

Quid pro quo sexual harassment occurs when a harasser:

When employees are externally recruited there is certainty about whether they will be good performers.

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity the most immediate layer of factors that create diversity relate to one's age,gender,ability,ethnicity,race,and sexual orientation.

When a manager changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility,this is known as:

Strategic human resource management is set in the context of the Canadian legal framework.Discuss the key pieces of legislation that govern HR management.

Managers can use a variety of performance appraisal techniques to evaluate their subordinates on the job.Explain what is meant by a "360-degree appraisal" and show how a manager could use this technique in evaluating the quality of a subordinate's work.

The graphic rating scale is the most popular method of employee performance appraisal.

Identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as:

Embracing diversity encourages employee engagement and thus encourages differences of opinions or ideas that are beneficial to the organization.

Managers should perform performance appraisal but should not participate in performance feedback.

Any successful HR strategy must be inclusive and open to the integration of racially diverse populations as well as age diversity to close the skills gap left by retiring baby boomers.

Diversity a pressing issue for managers and organizations for all of the following reasons,except:

Activities that managers engage in to forecast their current and future needs for human resources is known as:

Types of performance appraisals include all of the following,except:

Pay structure is the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 7: Managing Human Resources

Evaluations based on structured interviews may be less likely to be influenced by the biases of the interviewer than evaluations based on unstructured interviews.

An example of a behavioural interview question would be: How would you deal with a distraught customer?

Which of the following are considered mandatory benefits in Canada?

"Sleep with me or you're fired" is a form of:

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity which of the following is considered an external dimension affecting diversity?

Quid pro quo sexual harassment occurs when a harasser:

When employees are externally recruited there is certainty about whether they will be good performers.

In Gardenswartz and Rowe's four-layer model explaining the complexity of diversity the most immediate layer of factors that create diversity relate to one's age,gender,ability,ethnicity,race,and sexual orientation.

When a manager changes jobs within the organization and moves to another job at the same level without any major changes in authority or responsibility,this is known as:

Strategic human resource management is set in the context of the Canadian legal framework.Discuss the key pieces of legislation that govern HR management.

Managers can use a variety of performance appraisal techniques to evaluate their subordinates on the job.Explain what is meant by a "360-degree appraisal" and show how a manager could use this technique in evaluating the quality of a subordinate's work.

The graphic rating scale is the most popular method of employee performance appraisal.

Identifying the tasks,duties,and responsibilities that make up a job and the knowledge,skills,and abilities needed to perform the job is known as:

Embracing diversity encourages employee engagement and thus encourages differences of opinions or ideas that are beneficial to the organization.

Managers should perform performance appraisal but should not participate in performance feedback.

Any successful HR strategy must be inclusive and open to the integration of racially diverse populations as well as age diversity to close the skills gap left by retiring baby boomers.

Diversity a pressing issue for managers and organizations for all of the following reasons,except:

Activities that managers engage in to forecast their current and future needs for human resources is known as:

Types of performance appraisals include all of the following,except:

Pay structure is the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology IT

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters