Question 1

When you use skillful attending skills as an interviewer, you can predict the client will ____.

Accepted Answer

A) ​think more carefully about what they are sharing 
B) ​pay more attention to interviewer instructions 
C) ​share a more complete story with fewer topic jumps 
D) express more emotional release 
A) ​think more carefully about what they are sharing 
B) ​pay more attention to interviewer instructions 
C) ​share a more complete story with fewer topic jumps 
D) express more emotional release

Question 2

Redirecting attention is:

Accepted Answer

A) ​avoided by effective interviewers. 
B) ​not a valid skill for the interviewer. 
C) ​useful in shifting clients away from negative topics. 
D) rude behavior on the part of the interviewer. 
A) ​avoided by effective interviewers. 
B) ​not a valid skill for the interviewer. 
C) ​useful in shifting clients away from negative topics. 
D) rude behavior on the part of the interviewer.

Question 3

Even the most advanced professional doesn't always know what is happening. What can you do when you don't know what to do?

Accepted Answer

A) ​Question 
B) ​Attend 
C) ​Interrupt 
D) Challenge 
A) ​Question 
B) ​Attend 
C) ​Interrupt 
D) Challenge

Question 4

Through _________, we can sometimes stop clients from talking about nonproductive topics.

Accepted Answer

A) ​selective attention 
B) ​verbal underlining 
C) ​redirecting attention 
D) threats and criticism 
A) ​selective attention 
B) ​verbal underlining 
C) ​redirecting attention 
D) threats and criticism

Question 5

Clients and interviewers highlight important issues in their statements through:​

Accepted Answer

A) ​written instructions. 
B) ​verbal underlining, keeping to the same topic, and higher pitch. 
C) ​verbal underlining, topic jumps, and softer vocal tone. 
D) verbal underlining, volume, and emphasis on key words or phrases. 
A) ​written instructions. 
B) ​verbal underlining, keeping to the same topic, and higher pitch. 
C) ​verbal underlining, topic jumps, and softer vocal tone. 
D) verbal underlining, volume, and emphasis on key words or phrases.

Question 6

When it comes to appropriate interviewer body language, ________ is essential to building trust.

Accepted Answer

A) ​sitting straight in your chair 
B) ​skillfully executed technique 
C) ​relaxed open arms 
D) authenticity 
A) ​sitting straight in your chair 
B) ​skillfully executed technique 
C) ​relaxed open arms 
D) authenticity

Question 7

Which of the following is TRUE about body language?​

Accepted Answer

A) ​A comfortable conversational distance for traditional Arab Americans is more than an arm's length. 
B) ​English-speaking people generally prefer a conversation at slightly less than half an arm's length. 
C) ​Leaning forward closely toward a Latina/Latino friend will often be received as intrusive. 
D) A comfortable conversational distance for North Americans is slightly more than arm's length. 
A) ​A comfortable conversational distance for traditional Arab Americans is more than an arm's length. 
B) ​English-speaking people generally prefer a conversation at slightly less than half an arm's length. 
C) ​Leaning forward closely toward a Latina/Latino friend will often be received as intrusive. 
D) A comfortable conversational distance for North Americans is slightly more than arm's length.

Question 8

How might you go about teaching the skill of attending? Illustrate your discussion with an example of a client problem such as shyness, lack of friendship, depression, or another specific issue.​

Accepted Answer

Teaching the skill of attending involves

Question 9

Empathy is defined as experiencing:​

Accepted Answer

A) ​the client's worldview. 
B) ​the world as if you are the client. 
C) ​awareness that you are separate from the client. 
D) the world as if you were the client, but being aware that you are separate from the client. 
A) ​the client's worldview. 
B) ​the world as if you are the client. 
C) ​awareness that you are separate from the client. 
D) the world as if you were the client, but being aware that you are separate from the client.

Question 10

When demonstrating ____________________ the interviewer is able to offer a congruent idea or frame of reference that helps the client see a new perspective.

Accepted Answer

A) ​basic empathy 
B) ​additive empathy 
C) ​subtractive empathy 
D) none of the above 
A) ​basic empathy 
B) ​additive empathy 
C) ​subtractive empathy 
D) none of the above

Question 11

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

Accepted Answer

A) ​Practice 
B) ​Practice, practice 
C) ​Practice, practice, and practice 
D) None of these 
A) ​Practice 
B) ​Practice, practice 
C) ​Practice, practice, and practice 
D) None of these

Question 12

Teaching attending behavior to clients is recommended by the authors because:

Accepted Answer

A) ​it will make clients into beginning interviewers and counselors. 
B) ​it provides something to do when the interview begins to slow down. 
C) ​research and counseling practice has revealed that it can be highly beneficial to many clients. 
D) all of these. 
A) ​it will make clients into beginning interviewers and counselors. 
B) ​it provides something to do when the interview begins to slow down. 
C) ​research and counseling practice has revealed that it can be highly beneficial to many clients. 
D) all of these.

Question 13

What are the guidelines for effective feedback, and how have you found them useful in your own session practice?​

Accepted Answer

The guidelines for effective feedback in

Question 14

Describe the Samurai Effect and its relevance for the mastery of the microskills.

Accepted Answer

The Samurai Effect refers to the discipl

Question 15

According to the authors, attending behavior and listening are essential for human communication but need to be tailored according to individual and multicultural differences.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following statements may help a new interviewer become aware of their own pattern of selective attention?​

Accepted Answer

A) ​Relax. Build on the client's topic and learn about your client over time. 
B) ​You don't want to lose track of key issues, but you can't attack every client issue at once. 
C) ​Be alert to your own pattern of selective attention. 
D) All of the above. 
A) ​Relax. Build on the client's topic and learn about your client over time. 
B) ​You don't want to lose track of key issues, but you can't attack every client issue at once. 
C) ​Be alert to your own pattern of selective attention. 
D) All of the above.

Question 17

Which of the following is NOT one of the suggested guidelines for effective feedback?

Accepted Answer

A) ​Feedback is most helpful when it includes strengths. 
B) ​Feedback is most helpful when it is comprehensive and generalized. 
C) ​Feedback is most helpful when it is relatively nonjudgmental 
D) Feedback is most helpful when it is lean and concrete. 
A) ​Feedback is most helpful when it includes strengths. 
B) ​Feedback is most helpful when it is comprehensive and generalized. 
C) ​Feedback is most helpful when it is relatively nonjudgmental 
D) Feedback is most helpful when it is lean and concrete.

Question 18

Vocal qualities mean:​

Accepted Answer

A) ​tracking the client's story without interruption. 
B) ​noting what clients discuss and what they avoid. 
C) ​moderating your tone and speech rate to the client and the situation. 
D) facing the client when you are speaking with them. 
A) ​tracking the client's story without interruption. 
B) ​noting what clients discuss and what they avoid. 
C) ​moderating your tone and speech rate to the client and the situation. 
D) facing the client when you are speaking with them.

Question 19

Which of the following disruptive behaviors can lead to a poor session?​

Accepted Answer

A) ​Visual contact 
B) ​Verbal tracking 
C) ​Body language 
D) All of the above 
A) ​Visual contact 
B) ​Verbal tracking 
C) ​Body language 
D) All of the above

Question 20

Which of the following is NOT a vocal qualities behavior?​

Accepted Answer

A) ​Speech hesitations 
B) ​Verbal changes of topic 
C) ​Throat clearing 
D) Screaming and whispering 
A) ​Speech hesitations 
B) ​Verbal changes of topic 
C) ​Throat clearing 
D) Screaming and whispering

When you use skillful attending skills as an interviewer, you can predict the client will ____.

Redirecting attention is:

Even the most advanced professional doesn't always know what is happening. What can you do when you don't know what to do?

Through _________, we can sometimes stop clients from talking about nonproductive topics.

Clients and interviewers highlight important issues in their statements through:

When it comes to appropriate interviewer body language, ________ is essential to building trust.

Which of the following is TRUE about body language?

How might you go about teaching the skill of attending? Illustrate your discussion with an example of a client problem such as shyness, lack of friendship, depression, or another specific issue.

Empathy is defined as experiencing:

When demonstrating ____________________ the interviewer is able to offer a congruent idea or frame of reference that helps the client see a new perspective.

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

Teaching attending behavior to clients is recommended by the authors because:

What are the guidelines for effective feedback, and how have you found them useful in your own session practice?

Describe the Samurai Effect and its relevance for the mastery of the microskills.

According to the authors, attending behavior and listening are essential for human communication but need to be tailored according to individual and multicultural differences.

Which one of the following statements may help a new interviewer become aware of their own pattern of selective attention?

Which of the following is NOT one of the suggested guidelines for effective feedback?

Vocal qualities mean:

Which of the following disruptive behaviors can lead to a poor session?

Which of the following is NOT a vocal qualities behavior?

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters

Exam 3: Attending Behavior and Empathy Skills

When you use skillful attending skills as an interviewer, you can predict the client will ____.

Redirecting attention is:

Even the most advanced professional doesn't always know what is happening. What can you do when you don't know what to do?

Through _________, we can sometimes stop clients from talking about nonproductive topics.

Clients and interviewers highlight important issues in their statements through:​

When it comes to appropriate interviewer body language, ________ is essential to building trust.

Which of the following is TRUE about body language?​

How might you go about teaching the skill of attending? Illustrate your discussion with an example of a client problem such as shyness, lack of friendship, depression, or another specific issue.​

Empathy is defined as experiencing:​

When demonstrating ____________________ the interviewer is able to offer a congruent idea or frame of reference that helps the client see a new perspective.

The authors point out that ____ is essential if you are to truly master and become competent in the interview.

Teaching attending behavior to clients is recommended by the authors because:

What are the guidelines for effective feedback, and how have you found them useful in your own session practice?​

Describe the Samurai Effect and its relevance for the mastery of the microskills.

According to the authors, attending behavior and listening are essential for human communication but need to be tailored according to individual and multicultural differences.

Which one of the following statements may help a new interviewer become aware of their own pattern of selective attention?​

Which of the following is NOT one of the suggested guidelines for effective feedback?

Vocal qualities mean:​

Which of the following disruptive behaviors can lead to a poor session?​

Which of the following is NOT a vocal qualities behavior?​

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters

Clients and interviewers highlight important issues in their statements through:

Which of the following is TRUE about body language?

How might you go about teaching the skill of attending? Illustrate your discussion with an example of a client problem such as shyness, lack of friendship, depression, or another specific issue.

Empathy is defined as experiencing:

What are the guidelines for effective feedback, and how have you found them useful in your own session practice?

Which one of the following statements may help a new interviewer become aware of their own pattern of selective attention?

Vocal qualities mean:

Which of the following disruptive behaviors can lead to a poor session?

Which of the following is NOT a vocal qualities behavior?