Question 1

Which of the following is TRUE about redirecting attention?​

Accepted Answer

A) ​It is always inappropriate. 
B) ​It can help a client stop repeating a story over and over. 
C) ​It facilitates clients talking even more about their issues. 
D) It encourages clients to talk about positive things. 
A) ​It is always inappropriate. 
B) ​It can help a client stop repeating a story over and over. 
C) ​It facilitates clients talking even more about their issues. 
D) It encourages clients to talk about positive things.

Question 2

Members of which cultural groups are most likely to reject direct eye contact, particularly if they are coming from a traditional background?​

Accepted Answer

A) ​White middle-class and Latina/Latino clients 
B) ​Native American and Latina/Latino clients 
C) ​African American women and White children 
D) None of the above 
A) ​White middle-class and Latina/Latino clients 
B) ​Native American and Latina/Latino clients 
C) ​African American women and White children 
D) None of the above

Question 3

Which of the following is FALSE?

Accepted Answer

A) ​Attending behavior is essential to an empathic relationship. 
B) ​Attending behavior is the central skill of listening. 
C) ​Listening is more than just hearing or seeing. 
D) Listening is key to making real contact with clients. 
A) ​Attending behavior is essential to an empathic relationship. 
B) ​Attending behavior is the central skill of listening. 
C) ​Listening is more than just hearing or seeing. 
D) Listening is key to making real contact with clients.

Question 4

When the interviewer focuses on the negative or distorts the client's conversation, this is:​

Accepted Answer

A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy. 
A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy.

Question 5

Mirror neurons:​

Accepted Answer

A) ​fire up when clients look at themselves. 
B) ​guide clients' grooming behavior. 
C) ​fire up when clients observe actions by others. 
D) fire up when clients look into a mirror. 
A) ​fire up when clients look at themselves. 
B) ​guide clients' grooming behavior. 
C) ​fire up when clients observe actions by others. 
D) fire up when clients look into a mirror.

Question 6

When the interviewer's responses are basically interchangeable with those of the client, this is:

Accepted Answer

A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy. 
A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy.

Question 7

Regarding visual/eye contact, which of the following is NOT true?​

Accepted Answer

A) ​Direct eye contact is considered a sign of interest by European-North American middle classes. 
B) ​Direct eye contact is considered a sign of disrespect by Native American and Latin American young people. 
C) ​Direct eye contact is generally avoided by Inuit and Aboriginal Australians. 
D) Direct eye contact differences are easily noted, but cultural differences are so varied that findings are inconclusive and unhelpful. 
A) ​Direct eye contact is considered a sign of interest by European-North American middle classes. 
B) ​Direct eye contact is considered a sign of disrespect by Native American and Latin American young people. 
C) ​Direct eye contact is generally avoided by Inuit and Aboriginal Australians. 
D) Direct eye contact differences are easily noted, but cultural differences are so varied that findings are inconclusive and unhelpful.

Question 8

Which of the following is NOT true of selective attention?​

Accepted Answer

A) ​Selective attention is simply interviewers noting the topics to which clients attend. 
B) ​Clients tend to talk about what interviewers are willing to hear. 
C) ​It is just as important for interviewers to observe how they selectively attend to specific topics. 
D) Interviewers may have a limited list of topics that interest them. 
A) ​Selective attention is simply interviewers noting the topics to which clients attend. 
B) ​Clients tend to talk about what interviewers are willing to hear. 
C) ​It is just as important for interviewers to observe how they selectively attend to specific topics. 
D) Interviewers may have a limited list of topics that interest them.

Question 9

Which of the following is TRUE about silence?​

Accepted Answer

A) ​It can cause client discomfort and must be used sparingly. 
B) ​It can be useful in a session when clients need to think through their responses. 
C) ​It is not a useful tool for the helping professional. 
D) It is useful when followed by detailed analysis of the client's issue(s). 
A) ​It can cause client discomfort and must be used sparingly. 
B) ​It can be useful in a session when clients need to think through their responses. 
C) ​It is not a useful tool for the helping professional. 
D) It is useful when followed by detailed analysis of the client's issue(s).

Question 10

According to the authors, the most effective eye contact for attending ____.

Accepted Answer

A) ​depends on the cultural and socioeconomic factors of the interviewee 
B) ​requires consistent visual contact with the interviewee 
C) ​demands avoiding eye contact with the interviewee 
D) respects multicultural preferences 
A) ​depends on the cultural and socioeconomic factors of the interviewee 
B) ​requires consistent visual contact with the interviewee 
C) ​demands avoiding eye contact with the interviewee 
D) respects multicultural preferences

Question 11

Who was the first person to measure levels of empathic understanding?​

Accepted Answer

A) ​Rogers 
B) ​Truax 
C) ​Maslow 
D) Ivey 
A) ​Rogers 
B) ​Truax 
C) ​Maslow 
D) Ivey

Question 12

The interviewer is demonstrating _______________________ when he/she is able to say back accurately what the client has said.

Accepted Answer

A) ​basic empathy 
B) ​additive empathy 
C) ​subtractive empathy 
D) none of the above 
A) ​basic empathy 
B) ​additive empathy 
C) ​subtractive empathy 
D) none of the above

Question 13

Which of the following may be observed when an interview issue is of interest to a middle-class client?​

Accepted Answer

A) ​Direct eye contact, forward trunk lean, pupil dilation 
B) ​Direct eye contact, forward trunk lean, pupil contraction 
C) ​Partial eye contact, forward trunk lean, pupil dilation 
D) Partial eye contact, trunk lean away, pupil contraction 
A) ​Direct eye contact, forward trunk lean, pupil dilation 
B) ​Direct eye contact, forward trunk lean, pupil contraction 
C) ​Partial eye contact, forward trunk lean, pupil dilation 
D) Partial eye contact, trunk lean away, pupil contraction

Question 14

When the interviewer links to an earlier client comment, introduces a new frame of reference, or initiates the positive asset search, these are components of:​

Accepted Answer

A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy. 
A) ​empathy. 
B) ​subtractive empathy. 
C) ​basic empathy. 
D) additive empathy.

Question 15

Discuss the concepts of basic empathy, subtractive empathy, and additive empathy, and give an example of each.​

Accepted Answer

Basic empathy is the ability to understa

Question 16

Describe the concept and discuss the pros and cons of using silence in the interview.

Accepted Answer

The concept of using silence in an inter

Question 17

Which of the following is TRUE of visuals?

Accepted Answer

A) ​We always need to strive for eye contact. 
B) ​In some cultures, eye contact is always considered inappropriate. 
C) ​Men have better eye contact than women. 
D) Culturally and individually appropriate eye contact is essential. 
A) ​We always need to strive for eye contact. 
B) ​In some cultures, eye contact is always considered inappropriate. 
C) ​Men have better eye contact than women. 
D) Culturally and individually appropriate eye contact is essential.

Question 18

Which of the following is FALSE concerning verbals?​

Accepted Answer

A) ​Selective attention occurs when we listen only to one person at a time. 
B) ​Most of us have certain topics that we are more interested in than others. 
C) ​It is important to stay with the topic introduced by the client. 
D) It can be helpful if we learn our own patterns of selective attention. 
A) ​Selective attention occurs when we listen only to one person at a time. 
B) ​Most of us have certain topics that we are more interested in than others. 
C) ​It is important to stay with the topic introduced by the client. 
D) It can be helpful if we learn our own patterns of selective attention.

Question 19

It is important to use respectful language in dealing with those who may have a physical disability. Which of the following terms is NOT considered appropriate?

Accepted Answer

A) ​AIDS victim 
B) ​A person with AIDS 
C) ​A person with hearing loss 
D) Deaf culture 
A) ​AIDS victim 
B) ​A person with AIDS 
C) ​A person with hearing loss 
D) Deaf culture

Question 20

According to the authors, which of the following is TRUE about empathy?​

Accepted Answer

A) ​Empathy can exist without counseling skills. 
B) ​Empathy is a way to introduce caring into the session. 
C) ​The use of microskills produces empathy. 
D) Microskills can be more meaningful if combined with empathic constructs. 
A) ​Empathy can exist without counseling skills. 
B) ​Empathy is a way to introduce caring into the session. 
C) ​The use of microskills produces empathy. 
D) Microskills can be more meaningful if combined with empathic constructs.

Which of the following is TRUE about redirecting attention?

Members of which cultural groups are most likely to reject direct eye contact, particularly if they are coming from a traditional background?

Which of the following is FALSE?

When the interviewer focuses on the negative or distorts the client's conversation, this is:

Mirror neurons:

When the interviewer's responses are basically interchangeable with those of the client, this is:

Regarding visual/eye contact, which of the following is NOT true?

Which of the following is NOT true of selective attention?

Which of the following is TRUE about silence?

According to the authors, the most effective eye contact for attending ____.

Who was the first person to measure levels of empathic understanding?

The interviewer is demonstrating _______________________ when he/she is able to say back accurately what the client has said.

Which of the following may be observed when an interview issue is of interest to a middle-class client?

When the interviewer links to an earlier client comment, introduces a new frame of reference, or initiates the positive asset search, these are components of:

Discuss the concepts of basic empathy, subtractive empathy, and additive empathy, and give an example of each.

Describe the concept and discuss the pros and cons of using silence in the interview.

Which of the following is TRUE of visuals?

Which of the following is FALSE concerning verbals?

It is important to use respectful language in dealing with those who may have a physical disability. Which of the following terms is NOT considered appropriate?

According to the authors, which of the following is TRUE about empathy?

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters

Exam 3: Attending Behavior and Empathy Skills

Which of the following is TRUE about redirecting attention?​

Members of which cultural groups are most likely to reject direct eye contact, particularly if they are coming from a traditional background?​

Which of the following is FALSE?

When the interviewer focuses on the negative or distorts the client's conversation, this is:​

Mirror neurons:​

When the interviewer's responses are basically interchangeable with those of the client, this is:

Regarding visual/eye contact, which of the following is NOT true?​

Which of the following is NOT true of selective attention?​

Which of the following is TRUE about silence?​

According to the authors, the most effective eye contact for attending ____.

Who was the first person to measure levels of empathic understanding?​

The interviewer is demonstrating _______________________ when he/she is able to say back accurately what the client has said.

Which of the following may be observed when an interview issue is of interest to a middle-class client?​

When the interviewer links to an earlier client comment, introduces a new frame of reference, or initiates the positive asset search, these are components of:​

Discuss the concepts of basic empathy, subtractive empathy, and additive empathy, and give an example of each.​

Describe the concept and discuss the pros and cons of using silence in the interview.

Which of the following is TRUE of visuals?

Which of the following is FALSE concerning verbals?​

It is important to use respectful language in dealing with those who may have a physical disability. Which of the following terms is NOT considered appropriate?

According to the authors, which of the following is TRUE about empathy?​

Intentional Interviewing, Counseling, and Psychotherapy

Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes

Observation Skills

Questions: Opening Communication

Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition

Observing and Reflecting Feelings: the Heart of Empathic Understanding

The Five-Stage Interview: Empathically Integrating Skills for Creative Change

Focusing the Counseling Session: Exploring the Story From Multiple Perspectives

Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict

Reflection of Meaning and Interpretationreframe: Helping the Clients Restory Their Lives

Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directivesinstruction, and Psychoeducation

Counseling Theory and Practice: How to Integrate the Microskills With Multiple Approaches

Skill Integration, Determining Personal Style, and Transcendence

Filters

Which of the following is TRUE about redirecting attention?

Members of which cultural groups are most likely to reject direct eye contact, particularly if they are coming from a traditional background?

When the interviewer focuses on the negative or distorts the client's conversation, this is:

Mirror neurons:

Regarding visual/eye contact, which of the following is NOT true?

Which of the following is NOT true of selective attention?

Which of the following is TRUE about silence?

Who was the first person to measure levels of empathic understanding?

Which of the following may be observed when an interview issue is of interest to a middle-class client?

When the interviewer links to an earlier client comment, introduces a new frame of reference, or initiates the positive asset search, these are components of:

Discuss the concepts of basic empathy, subtractive empathy, and additive empathy, and give an example of each.

Which of the following is FALSE concerning verbals?

According to the authors, which of the following is TRUE about empathy?