Exam 7: Information Systems Within the Organization

What is meant by customer relationship management? How does it support the different parts of the customer life cycle?

The transition from single- purpose to functional applications was a natural expansion.

__________is an example of a support activity in Porter's value chain model.

One risk of implementing a new system like ERP and CRM is that employees will think it is merely another management __________and not support it properly.

The Japanese use a "kanban" as a signal to produce something in a pull manufacturing process.

New technology required expensive and difficult redesign of the business processes.

One of the problems of functional systems is that data stored for different functional areas may be inconsistent and:

Examples of integrated, cross- functional information systems include CRM, ERP and:

Personnel performance assessments are tasks that are supported by the________ functional systems.

Lead- tracking systems are used for customer management.

Operations systems such as order management and entry applications are especially important for distributors, wholesalers, and retailers.

Receiving and storing raw materials for production would be an example of a(n) __________in Porter's value chain model.

In a manufacturing- planning system, the list of the materials that are needed to make any products is contained in the:

Systems that cross functional ___________ are known as cross- functional systems.

New technology in the 1990s required more efficient business processes, which led to the creation of a new systems development specialty called ________.

The__________ business processes are the models of current business processes that must be created when beginning an ERP implementation.

When functional systems are isolated, business processes are:

One problem with adopting an ERP blueprint process is that eventually these standard processes become a __________and is no longer a source of competitive advantage.

With ____________ systems, each application has its own database.

It is cheaper to keep an________ customer than to acquire a new one or win back a lost one.