Exam 7: Information Systems Within the Organization

When a sales lead makes their first order and becomes a customer, they become a candidate for a__________application that will help support them as customers.

The last phase of the customer life cycle is the _________ process, when companies try to categorize customers in order to win- back high- value customers.

ERP systems provide a __________process view of an organization.

__________is software that integrates all of the processes that touch a customer.

ERP blueprints have only a few basic business processes in them.

One of the benefits of EAI software is that it:

Customer Relationship Management (CRM) would be an example of a cross- functional system.

When a salesperson enters a customer order and verifies the customer's credit they are using a functional application from the __________information systems.

Manufacturing activities include raw materials, goods in process, and finished goods.

Lead tracking is an application that is traditionally run in the functional area of:

A __________ is a list of the materials that comprise a product.

__________ applications are CRM components that are designed turn sales prospects into customers by keeping track of sales leads and customer responses.

Brand management systems are an example of a rare functional system.

Systems that integrate all of an organization's core processes are called________ systems.

If the order entry system defines part numbers using a 6 digit code and the MRP system defines part numbers using an 8 digit code, the data must be__________ in order for the two systems to share data.

________software enables a gradual move to ERP.

EAI requires full departmental integration.

Finding a vendor and negotiating a price for raw materials for production would be an example of a(n) __________in Porter's value chain model.

__________were developed to solve the problems associated with islands of automation.

The first task in an ERP implementation is to model business__________ .