Exam 7: Information Systems Within the Organization

Many organizations are now transferring customer service functions to their company's Web site.

CRM components include solicitation, relationship management, and__________ applications.

Employee resistance is the top obstacle to successful organizational change as required in many cross- functional systems.

Functional applications are sometimes called islands of:

How have information systems evolved in the past fifty years? Give an example of an application from each of the three categories of information system.

The BIT inventory policy calls for raw materials to arrive barely in time for use in production.

Companies like WalMart are using__________ to facilitate inventory tracking by signaling their presence to scanners as the products are moved throughout the facility.

Cash management would be a task that is supported by the ___________ functional systems.

A calculation system is designed to relieve workers of tedious, repetitive tasks like computing the company payroll.

Isolated systems cannot provide _________ information.

In many organizations, employees suffer repeatedly from management __________like TQM, Zero Defects, and Knowledge Management, which senior management expects them to support.

Human Resources (HR) planning helps to determine future requirements for employees by level, experience, skill and other factors.

Order management systems are used to control and manage inventory.

__________systems link up all the processes that touch the customer.

__________evolved out of the earlier calculation systems to help generate information and reports for each area.

Why is change management emerging as an important new industry? What are the main obstacles to successful change management?

Inventory management is an application that is traditionally run in the functional area of:

Some companies view finished goods inventories as being beneficial in that it helps minimize disruptions and some view it as a:

A__________ system stores all customer data in one place.

EAI is cheaper and less disruptive than ERP systems.