Exam 12: Communication and Interpersonal Skills

A person's cultural background influences his or her ability to receive a message.

Application of Barriers to Effective Communication The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again. -Jon used the technical terms for the currency exchange problem like exchange rate risk, hedging, forward contracts, and differing exchange rates. He tried to explain the difficult concepts using all the proper finance terminology. He tried to be thorough in his explanation. Words evidently have differing meanings to differing people. This is an example of which communication barrier?

A(n)________ is an organizational communication network that uses Internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.

Dysfunctional of destructive conflict occurs when the level of conflict is________ .

Body language, verbal intonation, the size of an office, and the clothes that are worn are all examples of

Which of the following is not a true statement concerning delegation?

Feedback should be specific rather than general.

Research shows that concessions tend to be reciprocated and lead to agreement.

Listening for feeling as well as content is an example of taking responsibility for the completeness of the message.

________ involves the transmission of meaningful information from one party to another through the use of symbols with shared meanings.

Which of the following is not a true statement?

The interactionist view of conflict is that conflict is bad and should be avoided.

Neil always listens to his friends without interrupting. He avoids premature judgments and tries not to formulate his responses while listening. Neil is

Subjective impressions carry weight only when they come from a person with high status and credibility.

One way to improve communication effectiveness, is to pay more attention to people's non- verbal cues and facial expressions.

Jacob just received the news that he has received the promotion for which he has waited two years. He is ecstatic. Every communication for the rest of the day and maybe tomorrow will be affected by which of the following?

________ is based on perceived differences between two or more parties in a situation based on substantive or emotional issues that results in opposition.

Feedback is most meaningful when there is a very short interval between the behavior and the receipt of the feedback.

Application of Barriers to Effective Communication The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again. -Which of the following could Jon have used yesterday to determine that the message sent was not the message received?

Only a small part of the message that is sent is derived from the words used.