Exam 12: Communication and Interpersonal Skills

We know a lot more about resolving conflict than about stimulating it.

The best time to use written communication is when your message is brief, personal and personal.

The spoken word, paper, e- mail, and a memo are examples of

When the issue under dispute is not that important to you or when you want to build up credits for later issues, which of the following conflict- handling strategies would work best?

All except which of the following are essential requirements for listening?

Application of Barriers to Effective Communication The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again. -It seemed the employees heard only the parts of what he had to say. This is an example of

Effective communication is an interpersonal process of sending messages that are decoded by the receiver.

Active listening is a communication technique in which one party repeats what another person just said to make sure that they heard the same thing.

Contingency Factors in Delegation Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out. -It is clear when spending large amounts of money that Elaine must ________ the assignment.

One's knowledge and attitude act to influence communication.

Men typically exert a strong desire for intimacy and control when they communicate with women.

Contingency Factors in Delegation Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out. -The dollar amounts for decision- making are an example of

What are networked communication capabilities?

Communication involves the transfer of meaning.

________ is the drawback of written communication.

Which type of communication would be chosen if a manager wants a message to be verifiable and permanent?

________ is the best conflict management strategy when conflicting parties are about equal in power and time pressures demand an expedient solution.

For communication to be successful, meaning must be________ and________ .

________ is not one of the suggestions for giving effective feedback.

Which of the following is not an advantage of oral communication?