Exam 12: Communication and Interpersonal Skills

Whether a conflict is functional or dysfunctional is a matter of

Application of Barriers to Effective Communication The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again. -Jon did not attempt to use ________ .

The view that some conflict is absolutely necessary for an organization to perform effectively is known as which of the following?