Exam 12: Communication and Interpersonal Skills

A receiver's translation of a sender's message is known as

Describe the delegation process; what factors impact effective delegation?

Which of the following is a disadvantage of written communication?

________ is/are an example of body language.

What is negotiation? What are the major negotiation strategies? How do the two major bargaining strategies differ?

In bargaining, the area where two parties' aspiration ranges overlap is the

Eye contact, posture, and sign language are all examples of body language.

A major drawback of written communication is a lack of precision.

Feedback does not have to be conveyed in words.

Application of Conflict Management Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic. The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution. -What strategy did Stacie use in dealing with the coffee pot issue?

Networked computer systems rely on signals sent through the air or space without any physical connection.

________ is a situation in which any gain by one party involves a loss to the other party.

Explain four techniques for overcoming communication barriers.

Which of the following is not a factor the affects the effectiveness of delegation?

Application of Conflict Management Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic. The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution. -Why did Stacie use avoidance with the coffee pot issue?

Which of the following should be the focus when delegating?

Contrast distributive bargaining and integrative bargaining.

Decoding is the conversion of a message into some symbolic form.

A manager who tries to get two of his subordinates to resolve a disagreement through bargaining and negotiating in order to find a mutually acceptable solution that partially satisfies them is using a(n)________ .

When the level of functional conflict is optimal, the organization exhibits the following internal organizational characteristics