Question 1

The________  is selected by the source and may be formal for job- related messages or informal for personal or social messages.

Accepted Answer

A) message 
B) channel 
C) noise 
D) feedback 
A) message 
B) channel 
C) noise 
D) feedback

Question 2

Negative feedback that is ________  is more likely to be accepted.

Accepted Answer

A) general 
B) supported by hard data 
C) supported by subjective interpretation 
D) delayed 
A) general 
B) supported by hard data 
C) supported by subjective interpretation 
D) delayed

Question 3

Determining due dates and dates for progress reports as well as periodically checking on how the employee is progressing are examples of which of the following guidelines for delegation?

Accepted Answer

A) Allow employees to participate. 
B) Establish feedback controls. 
C) Specify the range of the employee's discretion. 
D) Clarify the assignment. 
A) Allow employees to participate. 
B) Establish feedback controls. 
C) Specify the range of the employee's discretion. 
D) Clarify the assignment.

Question 4

A major drawback of written communication is

Accepted Answer

A) lack of feedback. 
B) lack of precision. 
C) lack of verifiable, permanent record. 
D) that it is usually less well thought out. 
A) lack of feedback. 
B) lack of precision. 
C) lack of verifiable, permanent record. 
D) that it is usually less well thought out.

Question 5

Noise can be defined as any type of interference that hinders or distorts the communication process.

Accepted Answer

A) True 
 B)False

Question 6

Which bargaining strategy tends to build animosities and deepen divisions between people?

Accepted Answer

A) integrative 
B) negotiation 
C) arbitrated 
D) distributive 
A) integrative 
B) negotiation 
C) arbitrated 
D) distributive

Question 7

When men talk, they emphasize connections and intimacy. When women talk, they emphasize status and independence.

Accepted Answer

A) True 
 B)False

Question 8

Oral communication is more informal, precise, timely and reliable than written communication.

Accepted Answer

A) True 
 B)False

Question 9

Contingency Factors in Delegation
Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out.
-The point that Elaine is pondering concerning the organization falls under which contingency factor?

Accepted Answer

A) the importance of the duty or decision 
B) the size of the organization 
C) organizational culture 
D) task complexity 
A) the importance of the duty or decision 
B) the size of the organization 
C) organizational culture 
D) task complexity

Question 10

According to the ________ conflict, conflict can stimulate employees to be more productive, cooperative and creative.

Accepted Answer

A) interactionist view of 
B) substantive view of 
C) traditional view of 
D) organizational view of 
A) interactionist view of 
B) substantive view of 
C) traditional view of 
D) organizational view of

Question 11

Gestures, facial expressions, and leaning toward or away from a person are all examples of

Accepted Answer

A) body language. 
B) verbal intonation. 
C) noise. 
D) feedback. 
A) body language. 
B) verbal intonation. 
C) noise. 
D) feedback.

Question 12

Which of the following is not true about active listening?

Accepted Answer

A) Empathy is a barrier to active listening. 
B) Most of us are poor listeners. 
C) Active listening demands total concentration. 
D) Listening demands intellectual effort. 
A) Empathy is a barrier to active listening. 
B) Most of us are poor listeners. 
C) Active listening demands total concentration. 
D) Listening demands intellectual effort.

Question 13

All except which of the following are actions that should be taken in order to effectively delegate?

Accepted Answer

A) Clarify the assignment. 
B) Establish feedback channels. 
C) Delegation should take place only between the two people involved. 
D) Allow employees to participate. 
A) Clarify the assignment. 
B) Establish feedback channels. 
C) Delegation should take place only between the two people involved. 
D) Allow employees to participate.

Question 14

________ is not an essential negotiation skill.

Accepted Answer

A) Coming to a timely resolution 
B) Emphasizing win- win solutions 
C) Focusing on problems, not personalities 
D) Creating trust and openness 
A) Coming to a timely resolution 
B) Emphasizing win- win solutions 
C) Focusing on problems, not personalities 
D) Creating trust and openness

Question 15

Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-Which of the following barriers occurred when the employees became upset?

Accepted Answer

A) emotion 
B) selective perception 
C) language 
D) filtering 
A) emotion 
B) selective perception 
C) language 
D) filtering

Question 16

Which of the following is not a barrier to effective communication?

Accepted Answer

A) filtering 
B) selective perception 
C) feedback 
D) emotions 
A) filtering 
B) selective perception 
C) feedback 
D) emotions

Question 17

When time pressures are minimal, all parties seriously want a win- win situation, and the issue is too important to be compromised, which of the following strategies would work best?

Accepted Answer

A) avoidance 
B) accommodation 
C) collaboration 
D) forcing 
A) avoidance 
B) accommodation 
C) collaboration 
D) forcing

Question 18

Contingency Factors in Delegation
Elaine knew that in order to be an effective manager she needed to delegate, yet it was extremely difficult for her. She was new to the organization and was unsure exactly what the delegation process was and how it was to be used. There were seven layers in the organizational hierarchy, and she had 15 managers reporting to her. She knew delegation had to occur. Looking in the company handbook, she noticed that for all decisions over $140,000, she needed her supervisor's approval. For everything over $250,000, vice- presidential approval was needed. Many of the tasks her managers were working on were very technical. Elaine was not sure if she had the expertise to make some decisions. However, she had a very competent group of people working for her. Their skill level, education, experience, and motivation were superior. The final question in her mind was to determine what was acceptable in the organization. Management seemed to trust the employees and place confidence in their decision- making. It was a point Elaine still needed to check out.
-The skill level, education, and experience of the employees would fall under which contingency factor of delegation?

Accepted Answer

A) qualities of the employees 
B) the importance of the duty or decision 
C) the size of the organization 
D) organizational culture 
A) qualities of the employees 
B) the importance of the duty or decision 
C) the size of the organization 
D) organizational culture

Question 19

Research has found that only ________ of the oral message is derived from the actual words used.

Accepted Answer

A) 25% 
B) 10% to 35% 
C) 7% 
D) 55% 
A) 25% 
B) 10% to 35% 
C) 7% 
D) 55%

Question 20

Empowerment is the process by which managers assign authority to their direct reports to carry out specific responsibilities and activities.

Accepted Answer

A) True 
 B)False

The________ is selected by the source and may be formal for job- related messages or informal for personal or social messages.

Negative feedback that is ________ is more likely to be accepted.

Determining due dates and dates for progress reports as well as periodically checking on how the employee is progressing are examples of which of the following guidelines for delegation?

A major drawback of written communication is

Noise can be defined as any type of interference that hinders or distorts the communication process.

Which bargaining strategy tends to build animosities and deepen divisions between people?

When men talk, they emphasize connections and intimacy. When women talk, they emphasize status and independence.

Oral communication is more informal, precise, timely and reliable than written communication.

According to the ________ conflict, conflict can stimulate employees to be more productive, cooperative and creative.

Gestures, facial expressions, and leaning toward or away from a person are all examples of

Which of the following is not true about active listening?

All except which of the following are actions that should be taken in order to effectively delegate?

________ is not an essential negotiation skill.

Which of the following is not a barrier to effective communication?

When time pressures are minimal, all parties seriously want a win- win situation, and the issue is too important to be compromised, which of the following strategies would work best?

Research has found that only ________ of the oral message is derived from the actual words used.

Empowerment is the process by which managers assign authority to their direct reports to carry out specific responsibilities and activities.

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters

Exam 12: Communication and Interpersonal Skills

The________ is selected by the source and may be formal for job- related messages or informal for personal or social messages.

Negative feedback that is ________ is more likely to be accepted.

Determining due dates and dates for progress reports as well as periodically checking on how the employee is progressing are examples of which of the following guidelines for delegation?

A major drawback of written communication is

Noise can be defined as any type of interference that hinders or distorts the communication process.

Which bargaining strategy tends to build animosities and deepen divisions between people?

When men talk, they emphasize connections and intimacy. When women talk, they emphasize status and independence.

Oral communication is more informal, precise, timely and reliable than written communication.

According to the ________ conflict, conflict can stimulate employees to be more productive, cooperative and creative.

Gestures, facial expressions, and leaning toward or away from a person are all examples of

Which of the following is not true about active listening?

All except which of the following are actions that should be taken in order to effectively delegate?

________ is not an essential negotiation skill.

Which of the following is not a barrier to effective communication?

When time pressures are minimal, all parties seriously want a win- win situation, and the issue is too important to be compromised, which of the following strategies would work best?

Research has found that only ________ of the oral message is derived from the actual words used.

Empowerment is the process by which managers assign authority to their direct reports to carry out specific responsibilities and activities.

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters