Question 1

In collectivist countries, such as Japan, there's more interaction for its own sake and a more informal manner of interpersonal contact.

Accepted Answer

A) True 
 B)False

Question 2

An Intranet is an organizational communication network that uses Internet technology, and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.

Accepted Answer

A) True 
 B)False

Question 3

A disadvantage of e- mail is that it is

Accepted Answer

A) expensive. 
B) hard to use. 
C) public. 
D) slow. 
A) expensive. 
B) hard to use. 
C) public. 
D) slow.

Question 4

________ is a way for organizations to exchange business transaction documents such as invoices or purchase orders, using direct computer- to- computer networks.

Accepted Answer

A) Instant messaging 
B) Electronic data interchange 
C) Facsimile 
D) Voice- mail 
A) Instant messaging 
B) Electronic data interchange 
C) Facsimile 
D) Voice- mail

Question 5

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-Which of the following is the ideal strategy for dealing with conflict?

Accepted Answer

A) collaboration 
B) avoidance 
C) forcing 
D) There is no one ideal strategy. 
A) collaboration 
B) avoidance 
C) forcing 
D) There is no one ideal strategy.

Question 6

Which of the following statements about the grapevine is false?

Accepted Answer

A) Some people are included in most messages. 
B) The grapevine exists in most organizations. 
C) The information from the grapevine flows in all directions. 
D) Everyone is included. 
A) Some people are included in most messages. 
B) The grapevine exists in most organizations. 
C) The information from the grapevine flows in all directions. 
D) Everyone is included.

Question 7

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-As a manager, what percentage of time does Stacie probably spend in conflict management?

Accepted Answer

A) 10% 
B) 40% 
C) 5% 
D) 20% 
A) 10% 
B) 40% 
C) 5% 
D) 20%

Question 8

Interpersonal and intrapersonal barriers help to explain why the message decoded by a receiver is often different than that which the sender intended.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not a part of the listener- demonstrating acceptance?

Accepted Answer

A) Judge content. 
B) Idle brain time should be used to summarize and integrate what has been said. 
C) Put yourself in the speaker's shoes. 
D) Listen for feeling as well as content. 
A) Judge content. 
B) Idle brain time should be used to summarize and integrate what has been said. 
C) Put yourself in the speaker's shoes. 
D) Listen for feeling as well as content.

Question 10

Tomas was being interviewed by Mr. Wiley for a job at Barnes Publishing. Suddenly, the interview was interrupted by a knock on the door. The interviewer's assistant had an urgent phone message for Mr. Wiley saying that his cat was missing and he had to get home immediately. This is an example of ________ .

Accepted Answer

A) miscommunication 
B) noise 
C) a semantic problem 
D) body language 
A) miscommunication 
B) noise 
C) a semantic problem 
D) body language

Question 11

Which percentage of the oral message is derived from the facial expression and physical posture?

Accepted Answer

A) 65% to 90% 
B) 7% 
C) 25% 
D) 55% 
A) 65% to 90% 
B) 7% 
C) 25% 
D) 55%

Question 12

Knowledge management involves cultivating a learning culture in which organizational members systematically gather knowledge and share it with others in the organization as to achieve better performance.

Accepted Answer

A) True 
 B)False

Question 13

The bargaining strategy, which operates under zero- sum conditions, is

Accepted Answer

A) win- win bargaining. 
B) negotiation. 
C) distributive bargaining. 
D) integrative bargaining. 
A) win- win bargaining. 
B) negotiation. 
C) distributive bargaining. 
D) integrative bargaining.

Question 14

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-As a manager, Stacie is experiencing a type of conflict in her unit that is destructive and can reduce individual and organizational performance. This type of conflict is

Accepted Answer

A) interpersonal conflict. 
B) dysfunctional conflict. 
C) functional conflict. 
D) competition. 
A) interpersonal conflict. 
B) dysfunctional conflict. 
C) functional conflict. 
D) competition.

Question 15

Body language, verbal intonation, the size of an office, and the clothes that are worn are all examples of

Accepted Answer

A) nonverbal communication. 
B) feedback. 
C) body language. 
D) noise. 
A) nonverbal communication. 
B) feedback. 
C) body language. 
D) noise.

Question 16

Written communications are more likely to be well thought out, logical, and clear.

Accepted Answer

A) True 
 B)False

Question 17

Selective perception is a factor that interferes with effective communication between people from different backgrounds.

Accepted Answer

A) True 
 B)False

Question 18

________ refers to the way that a sender manipulates information so the receiver will see it more favorably.

Accepted Answer

A) Information overload 
B) Filtering 
C) Selective perception 
D) Noise 
A) Information overload 
B) Filtering 
C) Selective perception 
D) Noise

Question 19

Accomodation is the most effective conflict management strategy to use when there is very little time and the parties in the conflict have equal power and resources.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about written communication is false?

Accepted Answer

A) Written communication is often quite accurate and provides a permanent record. 
B) Written communication improves accuracy. 
C) Most managers prefer written communication to oral communication. 
D) Written communication hinders feedback. 
A) Written communication is often quite accurate and provides a permanent record. 
B) Written communication improves accuracy. 
C) Most managers prefer written communication to oral communication. 
D) Written communication hinders feedback.

In collectivist countries, such as Japan, there's more interaction for its own sake and a more informal manner of interpersonal contact.

An Intranet is an organizational communication network that uses Internet technology, and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.

A disadvantage of e- mail is that it is

________ is a way for organizations to exchange business transaction documents such as invoices or purchase orders, using direct computer- to- computer networks.

Which of the following statements about the grapevine is false?

Interpersonal and intrapersonal barriers help to explain why the message decoded by a receiver is often different than that which the sender intended.

Which of the following is not a part of the listener- demonstrating acceptance?

Which percentage of the oral message is derived from the facial expression and physical posture?

Knowledge management involves cultivating a learning culture in which organizational members systematically gather knowledge and share it with others in the organization as to achieve better performance.

The bargaining strategy, which operates under zero- sum conditions, is

Body language, verbal intonation, the size of an office, and the clothes that are worn are all examples of

Written communications are more likely to be well thought out, logical, and clear.

Selective perception is a factor that interferes with effective communication between people from different backgrounds.

________ refers to the way that a sender manipulates information so the receiver will see it more favorably.

Accomodation is the most effective conflict management strategy to use when there is very little time and the parties in the conflict have equal power and resources.

Which of the following statements about written communication is false?

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters

Exam 12: Communication and Interpersonal Skills

In collectivist countries, such as Japan, there's more interaction for its own sake and a more informal manner of interpersonal contact.

An Intranet is an organizational communication network that uses Internet technology, and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors.

A disadvantage of e- mail is that it is

________ is a way for organizations to exchange business transaction documents such as invoices or purchase orders, using direct computer- to- computer networks.

Which of the following statements about the grapevine is false?

Interpersonal and intrapersonal barriers help to explain why the message decoded by a receiver is often different than that which the sender intended.

Which of the following is not a part of the listener- demonstrating acceptance?

Which percentage of the oral message is derived from the facial expression and physical posture?

Knowledge management involves cultivating a learning culture in which organizational members systematically gather knowledge and share it with others in the organization as to achieve better performance.

The bargaining strategy, which operates under zero- sum conditions, is

Body language, verbal intonation, the size of an office, and the clothes that are worn are all examples of

Written communications are more likely to be well thought out, logical, and clear.

Selective perception is a factor that interferes with effective communication between people from different backgrounds.

________ refers to the way that a sender manipulates information so the receiver will see it more favorably.

Accomodation is the most effective conflict management strategy to use when there is very little time and the parties in the conflict have equal power and resources.

Which of the following statements about written communication is false?

Managers and Management

The Management Environment

Foundations of Planning

Foundations of Decision Making

Basic Organization Designs

Staffing and Human Resource Management

Managing Change, Stress, and Innovation

Foundations of Individual and Group Behavior

Understanding Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Operations Management

Filters