Question 1

Return on investment is:

Accepted Answer

A) net income before taxes divided by total assets 
B) net profit after taxes divided by total assets 
C) gross profit margin 
D) operating profit 
E) operating costs 
A) net income before taxes divided by total assets 
B) net profit after taxes divided by total assets 
C) gross profit margin 
D) operating profit 
E) operating costs

Question 2

The type of control system, which uses rules and SOPs to regulate the behaviour of workers within the organization, is known as:

Accepted Answer

A) a bureaucratic control system 
B) a feedforward control system 
C) a feedback control system 
D) an MBO system 
E) a concurrent control system 
A) a bureaucratic control system 
B) a feedforward control system 
C) a feedback control system 
D) an MBO system 
E) a concurrent control system

Question 3

The third step in the control process is:

Accepted Answer

A) evaluating actual levels of performance 
B) establishing standards of performance 
C) comparing actual levels to the standards of performance 
D) measuring actual performance 
E) all of these choices are incorrect 
A) evaluating actual levels of performance 
B) establishing standards of performance 
C) comparing actual levels to the standards of performance 
D) measuring actual performance 
E) all of these choices are incorrect

Question 4

Define and discuss feedforward control, concurrent control, and feedback control.

Accepted Answer

Feedforward control anticipates problems

Question 5

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values, norms, standards of behaviour, and expectations.

Accepted Answer

A) True 
 B)False

Question 6

An operations manager is responsible for managing an organization's production system.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

Accepted Answer

An effective control system should be fl

Question 8

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

Accepted Answer

A) ROI 
B) day sales outstanding 
C) quick ratio 
D) inventory turnover 
E) current ratio 
A) ROI 
B) day sales outstanding 
C) quick ratio 
D) inventory turnover 
E) current ratio

Question 9

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

Accepted Answer

Managers use profit ratio (ROI, gross pr

Question 10

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Accepted Answer

A) True 
 B)False

Question 11

Clan control arises from:

Accepted Answer

A) Rules and SOPs 
B) An externally imposed system of constraints 
C) Organizational culture 
D) Direct supervision 
E) Procedures used in the organization 
A) Rules and SOPs 
B) An externally imposed system of constraints 
C) Organizational culture 
D) Direct supervision 
E) Procedures used in the organization

Question 12

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

Accepted Answer

A) Adapt to change and uncertainty 
B) Increase routine decision making 
C) Deal with complexity 
D) Facilitate teamwork 
E) Reduce costs 
A) Adapt to change and uncertainty 
B) Increase routine decision making 
C) Deal with complexity 
D) Facilitate teamwork 
E) Reduce costs

Question 13

Control systems help managers uncover irregularities in product lines.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are measures of financial performance, except:

Accepted Answer

A) Profit ratios 
B) Activity ratios 
C) Leverage ratios 
D) Liquidity ratios 
E) All of these choices are incorrect 
A) Profit ratios 
B) Activity ratios 
C) Leverage ratios 
D) Liquidity ratios 
E) All of these choices are incorrect

Question 15

Output standards set _.

Accepted Answer

A) the quantity of the service or product the employee is to produce 
B) the quality expected in the delivery of goods or services 
C) the standards that govern how long it is supposed to take to complete a task 
D) the norms that govern how coworkers should interact with one another 
E) the standards that govern the number of hours worked 
A) the quantity of the service or product the employee is to produce 
B) the quality expected in the delivery of goods or services 
C) the standards that govern how long it is supposed to take to complete a task 
D) the norms that govern how coworkers should interact with one another 
E) the standards that govern the number of hours worked

Question 16

There are five steps in the control process.

Accepted Answer

A) True 
 B)False

Question 17

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

Accepted Answer

A) functional budget 
B) capital budget 
C) master budget 
D) financial budget 
E) operating budget 
A) functional budget 
B) capital budget 
C) master budget 
D) financial budget 
E) operating budget

Question 18

The most immediate form of behaviour control is:

Accepted Answer

A) output control 
B) rules 
C) standard operating procedures 
D) MBO 
E) direct supervision 
A) output control 
B) rules 
C) standard operating procedures 
D) MBO 
E) direct supervision

Question 19

Which of the following is NOT one of the mechanisms of behaviour control that managers can use?

Accepted Answer

A) MBO 
B) Direct supervision 
C) Corporate governance 
D) Output control 
E) Bureaucratic rules 
A) MBO 
B) Direct supervision 
C) Corporate governance 
D) Output control 
E) Bureaucratic rules

Question 20

Control systems can help an organization gain a competitive advantage by increasing all but which of the following?

Accepted Answer

A) Efficiency 
B) Innovation 
C) Bureaucracy 
D) Responsiveness to customers 
E) Quality 
A) Efficiency 
B) Innovation 
C) Bureaucracy 
D) Responsiveness to customers 
E) Quality

Return on investment is:

The type of control system, which uses rules and SOPs to regulate the behaviour of workers within the organization, is known as:

The third step in the control process is:

Define and discuss feedforward control, concurrent control, and feedback control.

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values, norms, standards of behaviour, and expectations.

An operations manager is responsible for managing an organization's production system.

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Clan control arises from:

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

Control systems help managers uncover irregularities in product lines.

All of the following are measures of financial performance, except:

Output standards set _.

There are five steps in the control process.

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

The most immediate form of behaviour control is:

Which of the following is NOT one of the mechanisms of behaviour control that managers can use?

Control systems can help an organization gain a competitive advantage by increasing all but which of the following?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

Return on investment is:

The type of control system, which uses rules and SOPs to regulate the behaviour of workers within the organization, is known as:

The third step in the control process is:

Define and discuss feedforward control, concurrent control, and feedback control.

William Ouchi used the term "norms" to describe the control exerted on individuals in an organization through shared values, norms, standards of behaviour, and expectations.

An operations manager is responsible for managing an organization's production system.

Discuss the three characteristics of an effective control system in an organization and illustrate each of them with a specific example from an organization of your choosing.

This type of ratio is used to determine if a company has the resources available to meet the claims of short-term creditors:

The top managers of an organization typically use a variety of financial indicators to assess the performance of their organization.Discuss the four major types of financial measures used by these managers and give one specific example of each of these measures in terms of how it would be computed.

Activity ratios provide measures of how well managers are using organizational resources to generate profits.

Clan control arises from:

Control systems are intended to make organizations more successful by helping managers with all but which one of the following?

Control systems help managers uncover irregularities in product lines.

All of the following are measures of financial performance, except:

Output standards set _.

There are five steps in the control process.

A budget that states how managers intend to use organizational resources to achieve organizational goals is known as:

The most immediate form of behaviour control is:

Which of the following is NOT one of the mechanisms of behaviour control that managers can use?

Control systems can help an organization gain a competitive advantage by increasing all but which of the following?

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters