Question 1

The long term is what managers should be most concerned about when it comes to output control.

Accepted Answer

A) True 
 B)False

Question 2

The steps in the control process are:

Accepted Answer

A) Measuring performance, comparing, evaluating actual performance, and taking corrective action 
B) Establishing standards, measuring performance, evaluating performance, and taking corrective action 
C) Establishing standards of performance, then measuring, comparing, and evaluating actual performance 
D) Establishing standards, evaluating performance, comparing, and taking corrective action 
E) Establishing standards, evaluating performance, measuring performance, and confirming appropriate standards 
A) Measuring performance, comparing, evaluating actual performance, and taking corrective action 
B) Establishing standards, measuring performance, evaluating performance, and taking corrective action 
C) Establishing standards of performance, then measuring, comparing, and evaluating actual performance 
D) Establishing standards, evaluating performance, comparing, and taking corrective action 
E) Establishing standards, evaluating performance, measuring performance, and confirming appropriate standards

Question 3

The control process can be broken down into four steps.Discuss these four steps, as they would apply to an important management situation of your choosing.

Accepted Answer

Any control system must first establish

Question 4

Administering ever harsher discipline should be progressive.

Accepted Answer

A) True 
 B)False

Question 5

The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as controlling.

Accepted Answer

A) True 
 B)False

Question 6

Compare and contrast the old and new forms of corporate governance.

Accepted Answer

Corporate governance includes the proces

Question 7

Corporate governance is the process companies use to be accountable to its stakeholders.

Accepted Answer

A) True 
 B)False

Question 8

Given the information below, determine this organization's gross profit margin: Net Sales Revenue $300,000 Cost of Goods Sold $150,000 Net Profit $20,000
Total Assets_$250,00

Accepted Answer

A) 30% 
B) 20% 
C) 50% 
D) 15% 
E) none of these choices are incorrect 
A) 30% 
B) 20% 
C) 50% 
D) 15% 
E) none of these choices are incorrect

Question 9

In general, the more _________ organizational activities are, the it is for managers to measure outputs or behaviours.

Accepted Answer

A) routine; harder 
B) complex; harder 
C) complex; easier 
D) routine; easier 
E) none of these choices are correct 
A) routine; harder 
B) complex; harder 
C) complex; easier 
D) routine; easier 
E) none of these choices are correct

Question 10

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

Accepted Answer

A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control 
A) concurrent control 
B) control system 
C) feedback control 
D) feedforward control 
E) behaviour control

Question 11

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Accepted Answer

A) concurrent control 
B) bureaucratic control 
C) feedback control 
D) clan control 
E) feedforward control 
A) concurrent control 
B) bureaucratic control 
C) feedback control 
D) clan control 
E) feedforward control

Question 12

Top managers in an organizational culture that is innovative are likely to do all of the following, except:

Accepted Answer

A) Use extensive bureaucratic systems of control 
B) Encourage participation of lower-level managers in planning and decision making 
C) Encourage risk-taking 
D) Create a flexible structure 
E) Lead by example 
A) Use extensive bureaucratic systems of control 
B) Encourage participation of lower-level managers in planning and decision making 
C) Encourage risk-taking 
D) Create a flexible structure 
E) Lead by example

Question 13

Control systems help managers adapt to change.

Accepted Answer

A) True 
 B)False

Question 14

Output standards refer to the quantity of the service or product the employee is to produce.

Accepted Answer

A) True 
 B)False

Question 15

Compare and contrast the ways that managers perform the functions of planning, organizing, leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

Accepted Answer

The way managers perform their managemen

Question 16

An effective control system:

Accepted Answer

A) Provides accurate information 
B) Provides managers with timely information 
C) Is flexible enough to allow managers to deal with unexpected events 
D) Gives managers a true picture of organizational performance 
E) All of these choices are correct 
A) Provides accurate information 
B) Provides managers with timely information 
C) Is flexible enough to allow managers to deal with unexpected events 
D) Gives managers a true picture of organizational performance 
E) All of these choices are correct

Question 17

The variety of standards set by managers include all but one of the following:

Accepted Answer

A) Output 
B) Behavioural 
C) Time 
D) Quality 
E) Clan control 
A) Output 
B) Behavioural 
C) Time 
D) Quality 
E) Clan control

Question 18

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Accepted Answer

A) rules 
B) output control 
C) direct supervision 
D) MBO 
E) standard operating procedures 
A) rules 
B) output control 
C) direct supervision 
D) MBO 
E) standard operating procedures

Question 19

Control systems can allow decentralized decision making and facilitate teamwork.

Accepted Answer

A) True 
 B)False

Question 20

When a division manager is told to "maximize the revenues from the sales of goods and services produced," this is an example of:

Accepted Answer

A) an expense budget approach 
B) a profit budget approach 
C) a cash flow budget approach 
D) a capital budget approach 
E) a revenue budget approach 
A) an expense budget approach 
B) a profit budget approach 
C) a cash flow budget approach 
D) a capital budget approach 
E) a revenue budget approach

The long term is what managers should be most concerned about when it comes to output control.

The steps in the control process are:

The control process can be broken down into four steps.Discuss these four steps, as they would apply to an important management situation of your choosing.

Administering ever harsher discipline should be progressive.

The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as controlling.

Compare and contrast the old and new forms of corporate governance.

Corporate governance is the process companies use to be accountable to its stakeholders.

Given the information below, determine this organization's gross profit margin: Net Sales Revenue $300,000 Cost of Goods Sold $150,000 Net Profit $20,000 Total Assets_$250,00

In general, the more _________ organizational activities are, the it is for managers to measure outputs or behaviours.

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Top managers in an organizational culture that is innovative are likely to do all of the following, except:

Control systems help managers adapt to change.

Output standards refer to the quantity of the service or product the employee is to produce.

Compare and contrast the ways that managers perform the functions of planning, organizing, leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

An effective control system:

The variety of standards set by managers include all but one of the following:

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Control systems can allow decentralized decision making and facilitate teamwork.

When a division manager is told to "maximize the revenues from the sales of goods and services produced," this is an example of:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters

Exam 11: Managing Control and Operations

The long term is what managers should be most concerned about when it comes to output control.

The steps in the control process are:

The control process can be broken down into four steps.Discuss these four steps, as they would apply to an important management situation of your choosing.

Administering ever harsher discipline should be progressive.

The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as controlling.

Compare and contrast the old and new forms of corporate governance.

Corporate governance is the process companies use to be accountable to its stakeholders.

Given the information below, determine this organization's gross profit margin: Net Sales Revenue $300,000 Cost of Goods Sold $150,000 Net Profit $20,000 Total Assets_$250,00

In general, the more _________ organizational activities are, the it is for managers to measure outputs or behaviours.

Control that gives managers immediate feedback on how efficiently inputs are being transformed into outputs so that managers can correct problems as they arise is known as:

The type of control system within an organization that is characterized by shared values and standards of behaviour is known as:

Top managers in an organizational culture that is innovative are likely to do all of the following, except:

Control systems help managers adapt to change.

Output standards refer to the quantity of the service or product the employee is to produce.

Compare and contrast the ways that managers perform the functions of planning, organizing, leading and controlling when the managers are part of an innovative versus a conservative organizational culture.

An effective control system:

The variety of standards set by managers include all but one of the following:

A goal-setting process in which a manager and his or her subordinates negotiate specific goals and objectives for the subordinate to achieve and then periodically evaluates the extent to which the subordinate is achieving those goals is known as:

Control systems can allow decentralized decision making and facilitate teamwork.

When a division manager is told to "maximize the revenues from the sales of goods and services produced," this is an example of:

Managers and Managing

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Change

Filters