Question 1

The head nurse in the pediatric department of a hospital would be classified as a first-line manager.

Accepted Answer

A) True 
 B)False

Question 2

When the president of Walmart decided to expand into Canada, the president was acting in which type of role?

Accepted Answer

A) entrepreneur 
B) negotiator 
C) disturbance handler 
D) spokesperson 
E) liaison 
A) entrepreneur 
B) negotiator 
C) disturbance handler 
D) spokesperson 
E) liaison

Question 3

Organizational performance decreases in direct proportion to increases in effectiveness and efficiency.

Accepted Answer

A) True 
 B)False

Question 4

Large organizations depend on four levels of management.

Accepted Answer

A) True 
 B)False

Question 5

In the role of spokesperson, a manager transmits information to other members of the organization to influence their work attitudes.

Accepted Answer

A) True 
 B)False

Question 6

Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals.

Accepted Answer

A) True 
 B)False

Question 7

Emotions are a feeling or state of mind.

Accepted Answer

A) True 
 B)False

Question 8

Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals.

Accepted Answer

A) True 
 B)False

Question 9

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each, give a realistic business example of how a manager could use each of these three skills.

Accepted Answer

Interpersonal skills include: 1.understa

Question 10

Mintzberg described ten managerial roles that managers play within the organization.Identify these ten specific roles and give an example of each.

Accepted Answer

Negotiator.Examples

Question 11

are responsible for supervising the use of resources in an organization to ensure that goals are achieved.

Accepted Answer

A) Employees 
B) Managers 
C) Controllers 
D) Self-managed teams 
E) Strategists 
A) Employees 
B) Managers 
C) Controllers 
D) Self-managed teams 
E) Strategists

Question 12

Top managers devote most of their time to leading and controlling.

Accepted Answer

A) True 
 B)False

Question 13

Discuss how managers affect organizational performance.

Accepted Answer

Organizations exist to provide goods and

Question 14

When the vice-president of finance compares the current financial statement to the budget, in which function is he or she engaged?

Accepted Answer

A) motivating 
B) controlling 
C) planning 
D) organizing 
E) leading 
A) motivating 
B) controlling 
C) planning 
D) organizing 
E) leading

Question 15

Which level of manager is responsible for the effective management of organizational resources?

Accepted Answer

A) first-line managers 
B) top managers 
C) CEO 
D) middle managers 
E) all of these choices are correct 
A) first-line managers 
B) top managers 
C) CEO 
D) middle managers 
E) all of these choices are correct

Question 16

are the job-specific knowledge and techniques that are required to perform an organizational role.

Accepted Answer

A) Conceptual skills 
B) Human skills 
C) Technical skills 
D) Negotiating skills 
E) Organizing skills 
A) Conceptual skills 
B) Human skills 
C) Technical skills 
D) Negotiating skills 
E) Organizing skills

Question 17

When the vice-president of sales establishes a formal system of task and reporting relationships within their department, in which function is he or she engaged?

Accepted Answer

A) motivating 
B) controlling 
C) leading 
D) organizing 
E) planning 
A) motivating 
B) controlling 
C) leading 
D) organizing 
E) planning

Question 18

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as:

Accepted Answer

A) Norms 
B) Instrumental values 
C) Attitudes 
D) Organizational citizenship behaviours (OCBs) 
E) Job satisfaction 
A) Norms 
B) Instrumental values 
C) Attitudes 
D) Organizational citizenship behaviours (OCBs) 
E) Job satisfaction

Question 19

Company A produces a low quality product, which customers did not purchase.This is an example of:

Accepted Answer

A) low efficiency | low effectiveness 
B) low efficiency | high effectiveness 
C) high efficiency | low effectiveness 
D) high efficiency | high effectiveness 
E) all of these choices are incorrect 
A) low efficiency | low effectiveness 
B) low efficiency | high effectiveness 
C) high efficiency | low effectiveness 
D) high efficiency | high effectiveness 
E) all of these choices are incorrect

Question 20

Effective managers use only two of the three sets of skills.

Accepted Answer

A) True 
 B)False

The head nurse in the pediatric department of a hospital would be classified as a first-line manager.

When the president of Walmart decided to expand into Canada, the president was acting in which type of role?

Organizational performance decreases in direct proportion to increases in effectiveness and efficiency.

Large organizations depend on four levels of management.

In the role of spokesperson, a manager transmits information to other members of the organization to influence their work attitudes.

Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals.

Emotions are a feeling or state of mind.

Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals.

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each, give a realistic business example of how a manager could use each of these three skills.

Mintzberg described ten managerial roles that managers play within the organization.Identify these ten specific roles and give an example of each.

are responsible for supervising the use of resources in an organization to ensure that goals are achieved.

Top managers devote most of their time to leading and controlling.

Discuss how managers affect organizational performance.

When the vice-president of finance compares the current financial statement to the budget, in which function is he or she engaged?

Which level of manager is responsible for the effective management of organizational resources?

are the job-specific knowledge and techniques that are required to perform an organizational role.

When the vice-president of sales establishes a formal system of task and reporting relationships within their department, in which function is he or she engaged?

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as:

Company A produces a low quality product, which customers did not purchase.This is an example of:

Effective managers use only two of the three sets of skills.

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters

Exam 1: Managers and Managing

The head nurse in the pediatric department of a hospital would be classified as a first-line manager.

When the president of Walmart decided to expand into Canada, the president was acting in which type of role?

Organizational performance decreases in direct proportion to increases in effectiveness and efficiency.

Large organizations depend on four levels of management.

In the role of spokesperson, a manager transmits information to other members of the organization to influence their work attitudes.

Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals.

Emotions are a feeling or state of mind.

Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals.

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each, give a realistic business example of how a manager could use each of these three skills.

Mintzberg described ten managerial roles that managers play within the organization.Identify these ten specific roles and give an example of each.

are responsible for supervising the use of resources in an organization to ensure that goals are achieved.

Top managers devote most of their time to leading and controlling.

Discuss how managers affect organizational performance.

When the vice-president of finance compares the current financial statement to the budget, in which function is he or she engaged?

Which level of manager is responsible for the effective management of organizational resources?

are the job-specific knowledge and techniques that are required to perform an organizational role.

When the vice-president of sales establishes a formal system of task and reporting relationships within their department, in which function is he or she engaged?

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as:

Company A produces a low quality product, which customers did not purchase.This is an example of:

Effective managers use only two of the three sets of skills.

Managing the Organizational Environment

Managing Decision Making

Managing Planning and Strategy

Managing Organizational Structure

Managing Communication and Information Technology It

Managing Human Resources

Managing Motivation

Managing Leadership

Managing Teams

Managing Control and Operations

Managing Change

Filters