Exam 9: Delivering Training

The Nonverbal communication tends to be more influential and believable than verbal communication.

A speaker who utilizes notes or an outline but is not reading or speaking from a memorized script is using the_____ style of delivery.

Which method should an effective trainer use in an effort to achieve good eye contact?

List and explain at least five of the environmental conditions that should be considered when planning for the delivery of your training.

Listening faces are

Most training sessions and conversation during breaks is conducted in the_____ zone of interaction proxemics.

Kinesics is the study of the use of time.

Discuss the spatial zones and what activity should occur in each.

Credibility is something that is given to the trainer by the audience.

As Molly proceeded with her training module, she noticed members of the audience were bouncing their legs or moving their fingers. This type of behavior indicates Molly should

When planning your training delivery, you should consider

Select the best example of verbally immediate statements from the examples below:

Presenting information is the same thing as communication.

_______refers to volume, articulation, dialects, pitch, inflection, rate and use of pauses.

Mary wants her trainees to conduct a brainstorming exercise. According to your text, which seating arrangement is more beneficial?

A rule of thumb for trainers when choosing their attire is to

Explain the importance of making eye contact with trainees. What are the benefits of making eye contact? What are some effective methods for accomplishing this goal? What are some of the habits that indicate poor trainer eye contact?

Melissa wants to increase perceptions of her credibility. What should she be aware of?

Distracting movement and gestures used by a trainer do not have an effect on immediacy between the trainer and the trainees.

What is the primary source of emotional expression?