Question 1

A misbehavior is a behavior from __________that is unacceptable and detracts from the learning environment.

Accepted Answer

A)  the trainer 
B)  the trainee 
C)  both the trainer and trainee 
D)  the trainer, trainee, and the developer of the training material 
A)  the trainer 
B)  the trainee 
C)  both the trainer and trainee 
D)  the trainer, trainee, and the developer of the training material C

Question 2

Aggressive trainees:

Accepted Answer

A)  lack social skills. 
B)  argue constructively. 
C)  are assertive and then get aggressive as the situation escalates. 
D)  cannot be asked to leave a training session. 
A)  lack social skills. 
B)  argue constructively. 
C)  are assertive and then get aggressive as the situation escalates. 
D)  cannot be asked to leave a training session. A

Question 3

Discuss how to effectively manage emotionally charged situations.

Accepted Answer

Take time to cool off, collect your thoughts, and analyze the situation. Select an appropriate time and place to address the conflict that does not create feelings of humiliation and resentfulness.
Remain nonverbally responsive, interested and open to them and their communication to appear approachable and to help reduce defensiveness. Plan the meeting, outlining your outline and goal for the conversation.

Question 4

Not dealing with a problem trainee will cause problems for the entire training session.

Accepted Answer

A) True 
 B)False

Question 5

According to Schutz, the three interpersonal needs are exclusion, affection, and control.

Accepted Answer

A) True 
 B)False

Question 6

Molly has a group of individuals in her training session who continue to chat with each other during the training rather than joining in with others. Analyze this situation by determining the interpersonal needs that may be motivating this group and include communication strategies for managing the situation.

Accepted Answer

These trainees are talkative trainees th

Question 7

According to your text, the instructor misbehavior that occurs most frequently is

Accepted Answer

A)  straying from the subject. 
B)  boring lectures. 
C)  unfair testing. 
D)  late returning work. 
A)  straying from the subject. 
B)  boring lectures. 
C)  unfair testing. 
D)  late returning work.

Question 8

Communication strategies and behaviors that enhance trainer-trainee relationships include

Accepted Answer

A)  anti-social behavior alteration techniques. 
B)  pro-social behavior alteration techniques. 
C)  reducing trainer misbehaviors. 
D)  increasing emotions and personal anecdotes. 
A)  anti-social behavior alteration techniques. 
B)  pro-social behavior alteration techniques. 
C)  reducing trainer misbehaviors. 
D)  increasing emotions and personal anecdotes.

Question 9

Relational power is

Accepted Answer

A)  granted by the students because they like and respect the trainer. 
B)  given by trainees that are related to the trainer. 
C)  granted due to the relational position of the trainer. 
D)  possessed by the trainer due to their title. 
A)  granted by the students because they like and respect the trainer. 
B)  given by trainees that are related to the trainer. 
C)  granted due to the relational position of the trainer. 
D)  possessed by the trainer due to their title.

Question 10

Discuss pro-social and anti-social behavior alteration techniques and how they may affect the trainer reaching their training objectives.

Accepted Answer

Pro-social techniques are positive and g

Question 11

Attempting to direct trainees' behavior by indicating that their group depends on them is an anti-social behavioral alteration technique.

Accepted Answer

A) True 
 B)False

Question 12

A confrontational conflict style is a win-lose approach to managing conflict.

Accepted Answer

A) True 
 B)False

Question 13

List and explain five suggestions for dealing with quiet trainees.

Accepted Answer

Avoid consistently calling on quiet trai

Question 14

A trainee with a confrontational conflict style will be more likely to

Accepted Answer

A)  not discuss the problem directly. 
B)  attack you verbally. 
C)  find ways to compromise. 
D)  make fun of you behind your back. 
A)  not discuss the problem directly. 
B)  attack you verbally. 
C)  find ways to compromise. 
D)  make fun of you behind your back.

Question 15

Trainees who like and respect their trainer will be less likely to offer resistance to training.

Accepted Answer

A) True 
 B)False

Question 16

Dynamism is an affinity-seeking strategy in which the trainer__________

Accepted Answer

A)  gives the impression that nothing is bothersome. 
B)  is active and enthusiastic. 
C)  is positive and avoids complaining. 
D)  makes the trainees feel like they are their friend. 
A)  gives the impression that nothing is bothersome. 
B)  is active and enthusiastic. 
C)  is positive and avoids complaining. 
D)  makes the trainees feel like they are their friend.

Question 17

When managing conflicts, it is best to

Accepted Answer

A)  select and appropriate time and place to address the conflict. 
B)  take care of the problem as it occurs. 
C)  ignore the behavior. 
D)  evaluate the person and why they are acting in that manner. 
A)  select and appropriate time and place to address the conflict. 
B)  take care of the problem as it occurs. 
C)  ignore the behavior. 
D)  evaluate the person and why they are acting in that manner.

Question 18

When managing conflict it is best to ask the problem trainee to parrot your message.

Accepted Answer

A) True 
 B)False

Question 19

_____trainees are compulsive communicators who like to hear themselves talk and who like to dominate the training classroom discussion.

Accepted Answer

A)  Bigheaded 
B)  Talkative 
C)  Negative 
D)  Aggressive 
A)  Bigheaded 
B)  Talkative 
C)  Negative 
D)  Aggressive

Question 20

An important part of conflict management is to be able to manage your emotions.

Accepted Answer

A) True 
 B)False

A misbehavior is a behavior from __________that is unacceptable and detracts from the learning environment.

Aggressive trainees:

Discuss how to effectively manage emotionally charged situations.

Not dealing with a problem trainee will cause problems for the entire training session.

According to Schutz, the three interpersonal needs are exclusion, affection, and control.

According to your text, the instructor misbehavior that occurs most frequently is

Communication strategies and behaviors that enhance trainer-trainee relationships include

Relational power is

Discuss pro-social and anti-social behavior alteration techniques and how they may affect the trainer reaching their training objectives.

Attempting to direct trainees' behavior by indicating that their group depends on them is an anti-social behavioral alteration technique.

A confrontational conflict style is a win-lose approach to managing conflict.

List and explain five suggestions for dealing with quiet trainees.

A trainee with a confrontational conflict style will be more likely to

Trainees who like and respect their trainer will be less likely to offer resistance to training.

Dynamism is an affinity-seeking strategy in which the trainer__________

When managing conflicts, it is best to

When managing conflict it is best to ask the problem trainee to parrot your message.

_____trainees are compulsive communicators who like to hear themselves talk and who like to dominate the training classroom discussion.

An important part of conflict management is to be able to manage your emotions.

Introduction to Training

How Adults Learn

Conducing a Needs Assessment and Task Analysis

Developing Objectives and Designing Curriculum

Designing Training Content

Using Training Methods

Using Technology and Presentational Aids

Developing Training Plans

Delivering Training

Assessing Learning Objectives

Trends and Career Opportunities in Training and Development

Filters

Exam 10: Managing Conflict in the Training Classroom

A misbehavior is a behavior from __________that is unacceptable and detracts from the learning environment.

Aggressive trainees:

Discuss how to effectively manage emotionally charged situations.

Not dealing with a problem trainee will cause problems for the entire training session.

According to Schutz, the three interpersonal needs are exclusion, affection, and control.

According to your text, the instructor misbehavior that occurs most frequently is

Communication strategies and behaviors that enhance trainer-trainee relationships include

Relational power is

Discuss pro-social and anti-social behavior alteration techniques and how they may affect the trainer reaching their training objectives.

Attempting to direct trainees' behavior by indicating that their group depends on them is an anti-social behavioral alteration technique.

A confrontational conflict style is a win-lose approach to managing conflict.

List and explain five suggestions for dealing with quiet trainees.

A trainee with a confrontational conflict style will be more likely to

Trainees who like and respect their trainer will be less likely to offer resistance to training.

Dynamism is an affinity-seeking strategy in which the trainer__________

When managing conflicts, it is best to

When managing conflict it is best to ask the problem trainee to parrot your message.

_____trainees are compulsive communicators who like to hear themselves talk and who like to dominate the training classroom discussion.

An important part of conflict management is to be able to manage your emotions.

Introduction to Training

How Adults Learn

Conducing a Needs Assessment and Task Analysis

Developing Objectives and Designing Curriculum

Designing Training Content

Using Training Methods

Using Technology and Presentational Aids

Developing Training Plans

Delivering Training

Assessing Learning Objectives

Trends and Career Opportunities in Training and Development

Filters