Exam 13: Understanding Individual Behaviour

The Big Five Model of personality includes all of the following except ________.

An Interesting Group (Scenario) Ruba has her hands full. She recently took over managing the technical support group at her company and immediately noticed that her supervisors represent an unusual collection of personalities. She was having a problem understanding them and called the human resource department who referred her to a local psychologist. The psychologist suggested that she do some "low-key" testing. Ruba agreed, as she felt she had no other way of understanding her supervisors. The testing was completed and Ruba reviewed the results of the information. -Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. The tests are consistent with this observation, indicating her ability to adjust her behavior. This is consistent with her being described as having ________.

Organizational behavior provides managers with considerable insights into hidden aspects of the organization, which include ________.

Dawood feels strongly that he should work longer hours to develop his career, but he and his wife have a new baby. He is torn between two obligations. ________ describes this inconsistency between his attitudes and his beliefs.

The Unhappy Employee (Scenario) Mariam is not happy in her current employment. Her job requires that she attempt to sell some products that she feels are inferior to other products in her product line. Mariam has a quota that requires that she sell both high- and low-quality products before she can receive her commission. In her opinion, the lower quality products are overpriced. -Mariam can be expected to ________ the dissonance that she feels.

Employees with high self-esteem tend to be more satisfied with their jobs than those with low self-esteem.

Which of the following is not associated with the study of individuals?

Turnover is the failure to report to work.

On the MBTI®, if you are a good planner, you would probably score high on ________.

Employees who have a high internal locus of control ________.

Emotional intelligence has been shown to be ________.

One employee's attitude is shaped heavily by his beliefs and knowledge of the company's views of unions. Dawood feels this employee centers on the ________ component of his attitude.

A person who believes that "the ends justify the means" would describe a person who has a high level of what personality trait?

One of the issues that is having a major influence on managers' jobs today is how to manage ________.

In the Big Five Model of personality, ________ refers to the degree to which someone is good-natured, cooperative, and trusting.

If an employee does not exhibit a desired behavior, a manager might use ________.

An individual who is high in ________ is pragmatic, maintains emotional distance, and believes that ends can justify means.

When someone chooses to act in a certain way, s/he is demonstrating the ________ component of their attitude.

The cognitive dissonance theory proposed that the desire to reduce dissonance is determined by ________.

Mentoring Careers (Scenario) Jamal was glad to see the high school interns come and work in his office and glad to see them go. It was not that he did not enjoy their company or that they did not work hard and attempt to perform at a high level, but many times he had seen kids come into his plant determined to be in a particular occupation that did not suit them. It was both frustrating and sad to see them try so hard at something they did not like and were not good at performing. So, for this next group of five interns, he decided to do something different. He did a little research and found out about Holland's Typology of Personality and Vocational Preference. Then, as the interns arrived, he asked them to take the test to help guide them into occupations for which they may better be suited. -The testing suggested that Mona prefers rule-regulated, orderly, and unambiguous activities and could be described as conforming, efficient, and practical. Which of the following occupations is not a potentially good match for her?