Question 1

Arab "millennials" ________.

Accepted Answer

A)  resemble Western millennials in some ways and differ in others 
B)  resemble Western millennials in very minor ways 
C)  resemble Western millennials in social behavior but differ from them in ideological perspectives 
D)  resemble Western millennials in most of their behavior 
A)  resemble Western millennials in some ways and differ in others 
B)  resemble Western millennials in very minor ways 
C)  resemble Western millennials in social behavior but differ from them in ideological perspectives 
D)  resemble Western millennials in most of their behavior

Question 2

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.

Accepted Answer

A) True 
 B)False

Question 3

Just Your Type Employees (Scenario)
Ramzi has recently been promoted to manager of a group of 13 scientists. All of his employees are well educated and have been with the company for a minimum of three years. In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers-Briggs Type Indicator (MBTI)®.
-Samar is patient with details and good at precise work. She dislikes new problems unless there are standard ways to solve them. Samar's preferred method of gathering data is ________.

Accepted Answer

A)  introverted 
B)  sensing 
C)  intuitive 
D)  feeling 
A)  introverted 
B)  sensing 
C)  intuitive 
D)  feeling

Question 4

One of the goals of organizational behavior is to ________ behavior.

Accepted Answer

A)  identify 
B)  examine 
C)  influence 
D)  create 
A)  identify 
B)  examine 
C)  influence 
D)  create

Question 5

Just Your Type Employees (Scenario)
Ramzi has recently been promoted to manager of a group of 13 scientists. All of his employees are well educated and have been with the company for a minimum of three years. In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers-Briggs Type Indicator (MBTI)®.
-George dislikes telling people unpleasant things and relates well to most people. George tends to be ________.

Accepted Answer

A)  intuitive 
B)  sensing 
C)  introverted 
D)  feeling 
A)  intuitive 
B)  sensing 
C)  introverted 
D)  feeling

Question 6

What are the three factors that act to shape and sometimes distort perception?

Accepted Answer

A)  attribution theory, fundamental attribution error, and self-serving bias 
B)  the perceiver, the target, and the situation 
C)  distinctiveness, consensus, and consistency 
D)  assumed similarity, stereotyping, and the halo effect 
A)  attribution theory, fundamental attribution error, and self-serving bias 
B)  the perceiver, the target, and the situation 
C)  distinctiveness, consensus, and consistency 
D)  assumed similarity, stereotyping, and the halo effect

Question 7

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

Accepted Answer

A)  organizational commitment 
B)  global commitment 
C)  job satisfaction 
D)  job involvement 
A)  organizational commitment 
B)  global commitment 
C)  job satisfaction 
D)  job involvement

Question 8

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

Accepted Answer

A) True 
 B)False

Question 9

The Unhappy Employee (Scenario)
Mariam is not happy in her current employment. Her job requires that she attempt to sell some products that she feels are inferior to other products in her product line. Mariam has a quota that requires that she sell both high- and low-quality products before she can receive her commission. In her opinion, the lower quality products are overpriced.
-Although Mariam sells both products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

Accepted Answer

A)  cognitive dissonance 
B)  management by objectives 
C)  negative feedback 
D)  difficult objectives 
A)  cognitive dissonance 
B)  management by objectives 
C)  negative feedback 
D)  difficult objectives

Question 10

The three components that make up an attitude are ________.

Accepted Answer

A)  intention, opinion, and environment 
B)  knowledge, opinion, and individual history 
C)  traits, behavioral, and emotional 
D)  cognitive, affective, and behavioral 
A)  intention, opinion, and environment 
B)  knowledge, opinion, and individual history 
C)  traits, behavioral, and emotional 
D)  cognitive, affective, and behavioral

Question 11

Studies of workers in the Middle East found that Lebanon and Morocco score highest on satisfaction.

Accepted Answer

A) True 
 B)False

Question 12

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic, and domineering.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is associated with the study of individuals?

Accepted Answer

A)  roles 
B)  norms 
C)  team building 
D)  perception 
A)  roles 
B)  norms 
C)  team building 
D)  perception

Question 14

Research shows that only responsive actions to negative behaviors are needed.

Accepted Answer

A) True 
 B)False

Question 15

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________.

Accepted Answer

A)  consensus 
B)  distinctiveness 
C)  internal attribution 
D)  consistency 
A)  consensus 
B)  distinctiveness 
C)  internal attribution 
D)  consistency

Question 16

The Myers-Briggs Type Indicator (MBTI®) lacks evidence to support its validity.

Accepted Answer

A) True 
 B)False

Question 17

What does research evidence suggest about the statement, "Happy workers are productive workers"?

Accepted Answer

A)  We can say with some certainty that the correlation between satisfaction and productivity is fairly strong. 
B)  There is strong supportive evidence since the Hawthorne Studies. 
C)  It's false. Instead, productive workers are least happy. 
D)  There is no relationship between the two variables. 
A)  We can say with some certainty that the correlation between satisfaction and productivity is fairly strong. 
B)  There is strong supportive evidence since the Hawthorne Studies. 
C)  It's false. Instead, productive workers are least happy. 
D)  There is no relationship between the two variables.

Question 18

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

Accepted Answer

A)  attitude surveys 
B)  job satisfaction surveys 
C)  attitude components 
D)  rewards 
A)  attitude surveys 
B)  job satisfaction surveys 
C)  attitude components 
D)  rewards

Question 19

A person who rates high on Holland's social scale would probably find a good match with which of the following jobs?

Accepted Answer

A)  economist 
B)  painter 
C)  teacher 
D)  farmer 
A)  economist 
B)  painter 
C)  teacher 
D)  farmer

Question 20

________ is the unique combination of psychological traits that describe a person.

Accepted Answer

A)  Psychology 
B)  Intelligence 
C)  Personality 
D)  Behavior 
A)  Psychology 
B)  Intelligence 
C)  Personality 
D)  Behavior

Arab "millennials" ________.

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.

One of the goals of organizational behavior is to ________ behavior.

What are the three factors that act to shape and sometimes distort perception?

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

The three components that make up an attitude are ________.

Studies of workers in the Middle East found that Lebanon and Morocco score highest on satisfaction.

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic, and domineering.

Which of the following is associated with the study of individuals?

Research shows that only responsive actions to negative behaviors are needed.

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________.

The Myers-Briggs Type Indicator (MBTI®) lacks evidence to support its validity.

What does research evidence suggest about the statement, "Happy workers are productive workers"?

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

A person who rates high on Holland's social scale would probably find a good match with which of the following jobs?

________ is the unique combination of psychological traits that describe a person.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Managing Operations

Filters

Exam 13: Understanding Individual Behaviour

Arab "millennials" ________.

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.

One of the goals of organizational behavior is to ________ behavior.

What are the three factors that act to shape and sometimes distort perception?

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

The three components that make up an attitude are ________.

Studies of workers in the Middle East found that Lebanon and Morocco score highest on satisfaction.

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic, and domineering.

Which of the following is associated with the study of individuals?

Research shows that only responsive actions to negative behaviors are needed.

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________.

The Myers-Briggs Type Indicator (MBTI®) lacks evidence to support its validity.

What does research evidence suggest about the statement, "Happy workers are productive workers"?

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

A person who rates high on Holland's social scale would probably find a good match with which of the following jobs?

________ is the unique combination of psychological traits that describe a person.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Managing Operations

Filters