Exam 9: Core Competencies and Outsourcing

Fill in the Blank(s) -__________outsourcing (BPO) includes everything from logistics to human resource management, payroll processing, purchasing, marketing, sales, accounting, administration, and information technology.

Fill in the Blank(s) -The concept of core competencies is certainly applicable to the manufacturing as well as the___________ sector.

Outsourcing manufacturing, services, or business processes follow the same distinct phases of the outsourcing process.

Insourcing is the process of moving an aspect of production, service, or business function from within an organization to an outside supplier.

Fill in the Blank(s) -____________competencies are based on combinations of attributes or skill sets that give an organization a unique advantage over its competitors.

Fill in the Blank(s) -When the government or a public agency chooses to outsource, it is called ___________.

There are many potential risks associated with outsourcing that need to be identified and investigated both in the feasibility phase of outsourcing and during the make-or-buy analysis phase.

Outsourcing can be a value-enhancing activity.

Ongoing evaluation and ________ are important to keep an outsourcing arrangement on track, and stay in tune with the organization's changing needs.

The term "privatization" with regard to supply chain management refers to when ________.

Tactical risk is a long-term, perhaps irreversible, risk that may occur as a company loses the knowledge it once had related to its core activities.

Buyers involved in outsourcing need to develop a different skill set, directed more at monitoring the supplier and maintaining the relationship rather than directing their activity.

All of the following are phases of a quality outsourcing process except ________.

Outsourcing is no longer growing in importance and incidence every day.

Potential outsourcing decisions must always be analyzed from a ________ perspective and not only from the perspective of whether the organization will reduce its costs.

Outsourcing products or services to a different country is referred to as ________.

Analyzing outsourcing versus retaining an activity internally is often referred to as the "make-or-buy" decision.

Offshoring is another name for outsourcing within the same country.

Fill in the Blank(s) -A company analyzing potential activities for outsourcing must take care not to outsource areas of _________.

________ is the process of moving an aspect of production, service, or business function from within an organization to an outside supplier.