Exam 5: The Order Fulfillment Process: Managing the Physical Flow Infrastructure

Fill in the Blank(s) -_______acquires the inputs used to produce a finished good or service.

Reduction of inventory often creates a risk to lean operations

Fill in the Blank(s) -_______converts sourced inputs into a product or service that customers value.

A major element of the Toyota production system is JIT.

Dock-to stock refers to __________.

Fill in the Blank(s) -Certified suppliers are often referred to as_______ to-stock suppliers. Inspections are only performed if problems occur in the future.

Distribution centers are used when many different items from diverse production sites are to be stored in a single location.

The function of ________ is to transport and store goods, assuring that inbound materials are available for operations and that outbound finished products are available to the customer.

The three operation functions, ________, ________, and ________, are responsible for the "order fulfillment" process.

Fill in the Blank(s) -Physical distribution focuses on the_______ transportation and storage of finished products from point of manufacture to where customers wish to acquire them.

Fill in the Blank(s) -Logistical managers can select from six general modes of transportation:_______ ,_______,_______, air, ship, or cyberspace.

The Japanese term, Jidoka suggests that only manufacturing management can stop the production line.

The term LTL related to truck transportation is defined as a full truckload.

Fill in the Blank(s) -To avoid delivery problems, many companies build _______clauses into the purchasing agreement.

The order fulfillment cycle consists of order entry, order picking, packaging, and shipment.

A major goal of lean operations is to identify and eliminate waste.

Fill in the Blank(s) -_______consolidates and stages inventory so that customer service levels can be raised while production and transportation scale economies are obtained.

Logistics' main role is to manage storage and transportation to achieve outstanding levels of order fulfillment.

Logistics is the art and science of moving things from one point to another and storing them along the way.

Making and delivering a valued product or service is the responsibility of purchasing, customer service, and logistics.