Question 1

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.

Accepted Answer

A) expert 
B) referent 
C) coercive 
D) reward 
A) expert 
B) referent 
C) coercive 
D) reward

Question 2

Brent and his employees are a highly motivated team who accomplish most goals given to them by management. Brent praises everything his team does to upper management and avoids negative comments no matter how major or trivial. The employees appreciate the concern he shows. What motivates Brent and his team?

Accepted Answer

A) Their own desire for recognition and their need to feel positive about what they are doing 
B) Possessing decision-making and problem-solving responsibilities and being partners at work 
C) Brent's influence to help them produce goods or services in the most efficient and effective way possible 
D) Assigning achievable goals and being challenged 
A) Their own desire for recognition and their need to feel positive about what they are doing 
B) Possessing decision-making and problem-solving responsibilities and being partners at work 
C) Brent's influence to help them produce goods or services in the most efficient and effective way possible 
D) Assigning achievable goals and being challenged

Question 3

Judy, a new employee at a manufacturing company, noticed all of her colleagues worked in see-through, glass cubicles. Which feature that reflects the values of organizational culture is illustrated in this scenario?

Accepted Answer

A) Artifacts and décor 
B) Metaphors and ceremonies 
C) Décor and policies 
D) Ceremonies and metaphors 
A) Artifacts and décor 
B) Metaphors and ceremonies 
C) Décor and policies 
D) Ceremonies and metaphors

Question 4

Car Makers, a global automobile company, is looking for an effective leader as its next CEO. What qualities of a leader will be accepted across various cultures?

Accepted Answer

A) Honesty, forward-looking, competent, and being inspirational 
B) Psychological features, communication traits, and physical attributes 
C) Intelligence, confidence, social skills, administrative skills, and apathy 
D) Functional task-related traits such as achievement drive, initiative, and persistence 
A) Honesty, forward-looking, competent, and being inspirational 
B) Psychological features, communication traits, and physical attributes 
C) Intelligence, confidence, social skills, administrative skills, and apathy 
D) Functional task-related traits such as achievement drive, initiative, and persistence

Question 5

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?

Accepted Answer

A) Reward 
B) Coercive 
C) Expert 
D) Referent 
A) Reward 
B) Coercive 
C) Expert 
D) Referent

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.

Judy, a new employee at a manufacturing company, noticed all of her colleagues worked in see-through, glass cubicles. Which feature that reflects the values of organizational culture is illustrated in this scenario?

Car Makers, a global automobile company, is looking for an effective leader as its next CEO. What qualities of a leader will be accepted across various cultures?

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?

Communicating and Leading at Work

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interview Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentation

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading, and Relating

Writing for Business

Filters

Exam 2: Being Aware of How You Communicate at Work

When the civil engineer on a team estimates the quantity of steel and concrete required to build a suspension bridge, she uses ________ power.

Judy, a new employee at a manufacturing company, noticed all of her colleagues worked in see-through, glass cubicles. Which feature that reflects the values of organizational culture is illustrated in this scenario?

Car Makers, a global automobile company, is looking for an effective leader as its next CEO. What qualities of a leader will be accepted across various cultures?

Which type of organizational power arises from having the ability to bestow gifts, money, recognition, or other rewards valued by group members?

Communicating and Leading at Work

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interview Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentation

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading, and Relating

Writing for Business

Filters