Exam 15: Achieving World-Class Operations Management

In 1992,Mazda included a solar-powered ventilation system on its cars.Because customers were not willing to pay for this benefit and did not complain when it was no longer available,Mazda discontinued it.This is an example of which of the following?

Manufacturing resource planning II is best described by which of the following?

A flexible manufacturing system is a production system that can be easily changed from continuous to repetitive to intermittent.

Which of the following is a characteristic of the intermittent process?

Taco Bell does not chop the lettuce and tomatoes or grate the cheese used to make its menu items,but hires a company outside the restaurant to perform these tasks.Taco Bell can keep its overhead low and concentrate its resources on taking customer orders and assembling food by doing which of the following?

A listing of the components and the number of each required to make the product is called the bill of lading.

Cherokee Spring Mill produces four varieties of cornmeal based on how finely the corn is ground.The mill makes long production runs of high volume.Cherokee Spring Mill uses which of the following processes?

Define total quality management.

When an operations manager has purchased raw material or component parts on the Internet,he or she is engaging in which of the following?

A company starts up a website where customers can create the perfect athletic shoe to support their particular shape of foot and style of activity.Visitors to the site select from 15 different elements to design a pair of shoes perfect for them.This company uses which of the following processes?

Just-in-time is an inventory system that was developed in California and is starting to catch on in Japan.

A German company specializes in building laboratory rooms for handling dangerous viruses and bacteria.Each room is designed to have a completely separate life support system that allows the users to examine and identify the viruses and bacteria without contaminating any other area.Which type of layout would be used to construct such a room?

One way to determine the best inventory levels is to look at three costs.What are they?

A CAD/CAM system is best described as which of the following?

PERT charts differ from the critical path method in one important way.What is it?

Operations management is best described as which of the following?

Which of the following systems uses a computer to design and test new products and modify existing ones?

What is the relationship between mass production and customization?

Robots are especially useful for repetitive tasks such as cutting sheet metal and spot welding.

Which of the following combines computerized manufacturing processes with other computerized systems used before and after manufacturing?