Question 1

Which of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness?

Accepted Answer

A) human resource metric 
B) corporate-level strategy 
C) strategic human resource map 
D) high-performance work system 
A) human resource metric 
B) corporate-level strategy 
C) strategic human resource map 
D) high-performance work system

Question 2

A vision statement is broader and more future-oriented than a mission statement.

Accepted Answer

A) True 
 B)False

Question 3

During the strategic planning process,environmental scanning worksheets are used for ________.

Accepted Answer

A) providing employees with job performance data 
B) gathering information about economic trends 
C) formulating a mission and vision statement 
D) assessing the implementation of a strategy 
A) providing employees with job performance data 
B) gathering information about economic trends 
C) formulating a mission and vision statement 
D) assessing the implementation of a strategy

Question 4

High-performance work organizations are most likely characterized by all of the following EXCEPT ________.

Accepted Answer

A) commitment to high production rates 
B) empowered front-line workers 
C) labor management cooperation 
D) multiskilled work teams 
A) commitment to high production rates 
B) empowered front-line workers 
C) labor management cooperation 
D) multiskilled work teams

Question 5

The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.

Accepted Answer

A) BCG matrix 
B) QSPM matrix 
C) SWOT analysis 
D) EPS/EBIT analysis 
A) BCG matrix 
B) QSPM matrix 
C) SWOT analysis 
D) EPS/EBIT analysis

Question 6

Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can obtain in no other way.

Accepted Answer

A) cost leaders 
B) focusers 
C) market leaders 
D) visionaries 
A) cost leaders 
B) focusers 
C) market leaders 
D) visionaries

Question 7

A company's ________ strategy identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other.

Accepted Answer

A) functional 
B) business unit 
C) corporate-level 
D) competitive 
A) functional 
B) business unit 
C) corporate-level 
D) competitive

Question 8

Cost leadership,differentiation,and focus strategies are types of corporate-level strategies.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a course of action that answers the question,"How do we get from here to there?"

Accepted Answer

A) case study 
B) mission 
C) strategy 
D) vision 
A) case study 
B) mission 
C) strategy 
D) vision

Question 10

All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.

Accepted Answer

A) utilizing self-managing work teams 
B) filling positions with internal candidates 
C) providing pay increases based on service years 
D) hiring employees based on validated selection tests 
A) utilizing self-managing work teams 
B) filling positions with internal candidates 
C) providing pay increases based on service years 
D) hiring employees based on validated selection tests

Question 11

As an HR manager,you would most likely use a strategy map to ________.

Accepted Answer

A) outline a presentation for top executives 
B) quantify the financial and nonfinancial goals of a firm 
C) understand the chain of activities that contributes to a firm's success 
D) assess the effects of employee training programs on retention rates 
A) outline a presentation for top executives 
B) quantify the financial and nonfinancial goals of a firm 
C) understand the chain of activities that contributes to a firm's success 
D) assess the effects of employee training programs on retention rates

Question 12

Sweet Leaf Tea,a Texas-based maker of bottled iced tea,is a small but fast-growing firm that has gained a loyal following for its use of fresh,organic ingredients in its beverages.Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup,Sweet Leaf refused because of the company's mission to provide a high-quality,organic beverage to consumers.The 11-year-old company has 50 employees,and its products are available in 30% of the U.S.market.Sweet Leaf Tea recently received multimillion dollar investments,which will enable the business to expand its national presence. Which of the following,if true,best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation?

Accepted Answer

A) Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices. 
B) Sweet Leaf Tea sells both lemonade and tea in a variety of flavors that appeal to consumers of all ages. 
C) Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs. 
D) New Sweet Leaf Tea customers are initially attracted to the unique label and logo on the bottles. 
A) Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices. 
B) Sweet Leaf Tea sells both lemonade and tea in a variety of flavors that appeal to consumers of all ages. 
C) Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs. 
D) New Sweet Leaf Tea customers are initially attracted to the unique label and logo on the bottles.

Question 13

An HR specialist conducting a compliance audit should most likely have a solid understanding of ________.

Accepted Answer

A) health benefits 
B) federal employment laws 
C) employee selection tools 
D) corporate termination policies 
A) health benefits 
B) federal employment laws 
C) employee selection tools 
D) corporate termination policies

Question 14

Sweet Leaf Tea,a Texas-based maker of bottled iced tea,is a small but fast-growing firm that has gained a loyal following for its use of fresh,organic ingredients in its beverages.Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup,Sweet Leaf refused because of the company's mission to provide a high-quality,organic beverage to consumers.The 11-year-old company has 50 employees,and its products are available in 30% of the U.S.market.Sweet Leaf Tea recently received multimillion dollar investments which will enable the business to expand its national presence. Which of the following,if true,would best support the argument that Sweet Leaf Tea should implement a corporate-level strategy of concentration?

Accepted Answer

A) Sweet Leaf Tea can expand its customer base and reduce costs by selling its products directly at Sweet Leaf stores. 
B) Sweet Leaf Tea can develop a national name by adding new product lines,such as organic snack foods and organic coffee. 
C) Sweet Leaf Tea's marketing research indicates that customers would purchase the organic beverages more frequently if the prices were lower. 
D) Sweet Leaf Tea can achieve growth by aggressively selling its beverages in current markets where loyal customers will help boost word-of-mouth. 
A) Sweet Leaf Tea can expand its customer base and reduce costs by selling its products directly at Sweet Leaf stores. 
B) Sweet Leaf Tea can develop a national name by adding new product lines,such as organic snack foods and organic coffee. 
C) Sweet Leaf Tea's marketing research indicates that customers would purchase the organic beverages more frequently if the prices were lower. 
D) Sweet Leaf Tea can achieve growth by aggressively selling its beverages in current markets where loyal customers will help boost word-of-mouth.

Question 15

Compiling information about a company's environment is more easily accomplished with a SWOT chart than an environmental scanning worksheet.

Accepted Answer

A) True 
 B)False

Question 16

A business-level strategy is implemented by Pizza Hut,Domino's,Papa John's,and Little Caesar's in their competition with each other for pizza customers.

Accepted Answer

A) True 
 B)False

Question 17

In a brief essay,discuss the importance of strategic planning and setting hierarchical goals.

Accepted Answer

Strategic planning is important to manag

Question 18

A ________ metric focuses on measuring the activities that contribute to achieving the company's strategic aims.

Accepted Answer

A) strategy-based 
B) high-performance 
C) human resource 
D) benchmark 
A) strategy-based 
B) high-performance 
C) human resource 
D) benchmark

Question 19

Suzanne,an employee at Sound Wave Systems,believes that the firm's warehouse is an unsafe environment due to slippery floors and faulty stair rails.After consulting the employee manual,Suzanne writes a letter about the situation to her immediate supervisor.Suzanne is most likely following the firm's ________.

Accepted Answer

A) policies 
B) strategies 
C) missions 
D) procedures 
A) policies 
B) strategies 
C) missions 
D) procedures

Question 20

Sweet Leaf Tea,a Texas-based maker of bottled iced tea,is a small but fast-growing firm that has gained a loyal following for its use of fresh,organic ingredients in its beverages.Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup,Sweet Leaf refused because of the company's mission to provide a high-quality,organic beverage to consumers.The 11-year-old company has 50 employees,and its products are available in 30% of the U.S.market.Sweet Leaf Tea recently received multimillion dollar investments which will enable the business to expand its national presence. Which of the following,if true,would most likely undermine the argument that Sweet Leaf Tea should implement a corporate-level strategy of vertical integration?

Accepted Answer

A) Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages. 
B) Market research suggests that Sweet Leaf Tea customers primarily purchase only one flavor of tea. 
C) Most loyal customers of Sweet Leaf Tea purchase the beverage at neighborhood convenience stores. 
D) Sweet Leaf Tea has decided to lower its prices by replacing cane sugar with corn syrup in some of its beverages. 
A) Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages. 
B) Market research suggests that Sweet Leaf Tea customers primarily purchase only one flavor of tea. 
C) Most loyal customers of Sweet Leaf Tea purchase the beverage at neighborhood convenience stores. 
D) Sweet Leaf Tea has decided to lower its prices by replacing cane sugar with corn syrup in some of its beverages.

Which of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness?

A vision statement is broader and more future-oriented than a mission statement.

During the strategic planning process,environmental scanning worksheets are used for ________.

High-performance work organizations are most likely characterized by all of the following EXCEPT ________.

The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.

Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can obtain in no other way.

A company's ________ strategy identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other.

Cost leadership,differentiation,and focus strategies are types of corporate-level strategies.

Which of the following is a course of action that answers the question,"How do we get from here to there?"

All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.

As an HR manager,you would most likely use a strategy map to ________.

An HR specialist conducting a compliance audit should most likely have a solid understanding of ________.

Compiling information about a company's environment is more easily accomplished with a SWOT chart than an environmental scanning worksheet.

A business-level strategy is implemented by Pizza Hut,Domino's,Papa John's,and Little Caesar's in their competition with each other for pizza customers.

In a brief essay,discuss the importance of strategic planning and setting hierarchical goals.

A ________ metric focuses on measuring the activities that contribute to achieving the company's strategic aims.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters

Exam 3: Human Resource Strategy and Analysis

Which of the following terms refers to a set of human resource management policies and practices that promote organizational effectiveness?

A vision statement is broader and more future-oriented than a mission statement.

During the strategic planning process,environmental scanning worksheets are used for ________.

High-performance work organizations are most likely characterized by all of the following EXCEPT ________.

The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________.

Companies like Ferrari are known as ________ because they carve out a market niche and compete by providing a product that customers can obtain in no other way.

A company's ________ strategy identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other.

Cost leadership,differentiation,and focus strategies are types of corporate-level strategies.

Which of the following is a course of action that answers the question,"How do we get from here to there?"

All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.

As an HR manager,you would most likely use a strategy map to ________.

An HR specialist conducting a compliance audit should most likely have a solid understanding of ________.

Compiling information about a company's environment is more easily accomplished with a SWOT chart than an environmental scanning worksheet.

A business-level strategy is implemented by Pizza Hut,Domino's,Papa John's,and Little Caesar's in their competition with each other for pizza customers.

In a brief essay,discuss the importance of strategic planning and setting hierarchical goals.

A ________ metric focuses on measuring the activities that contribute to achieving the company's strategic aims.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters