Question 1

Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Accepted Answer

A) providing training for new employees 
B) helping managers to determine sales activities 
C) allowing employees to perform self-evaluations 
D) enabling managers to monitor employees' computers 
A) providing training for new employees 
B) helping managers to determine sales activities 
C) allowing employees to perform self-evaluations 
D) enabling managers to monitor employees' computers C

Question 2

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

Accepted Answer

A) coaching 
B) role clarification 
C) goal alignment 
D) direction sharing 
A) coaching 
B) role clarification 
C) goal alignment 
D) direction sharing D

Question 3

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Accepted Answer

A) allowing employees to rate themselves first 
B) using descriptive phrases to illustrate traits 
C) avoiding the use of extremely low ratings 
D) using graphic rating scales to rank employees 
A) allowing employees to rate themselves first 
B) using descriptive phrases to illustrate traits 
C) avoiding the use of extremely low ratings 
D) using graphic rating scales to rank employees B

Question 4

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

Accepted Answer

A) providing examples of excellent work performance 
B) comparing and ranking employees within a group 
C) connecting specific incidents with performance goals 
D) compiling examples of ineffective work performance 
A) providing examples of excellent work performance 
B) comparing and ranking employees within a group 
C) connecting specific incidents with performance goals 
D) compiling examples of ineffective work performance

Question 5

A firm involved in actively managing employees would most likely ________.

Accepted Answer

A) focus attention on mission-critical employees 
B) conduct annual performance appraisals 
C) allocate rewards to all employees 
D) provide training as-needed 
A) focus attention on mission-critical employees 
B) conduct annual performance appraisals 
C) allocate rewards to all employees 
D) provide training as-needed

Question 6

All of the following are reasons for appraising an employee's performance EXCEPT ________.

Accepted Answer

A) assisting with career planning 
B) making decisions about promotions 
C) creating an organizational strategy map 
D) determining appropriate salary and bonuses 
A) assisting with career planning 
B) making decisions about promotions 
C) creating an organizational strategy map 
D) determining appropriate salary and bonuses

Question 7

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Accepted Answer

A) leniency 
B) halo effect 
C) central tendency 
D) unclear standards 
A) leniency 
B) halo effect 
C) central tendency 
D) unclear standards

Question 8

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Accepted Answer

A) computerized performance appraisal system 
B) electronic performance monitoring system 
C) Web-based management oversight device 
D) digital dashboard device 
A) computerized performance appraisal system 
B) electronic performance monitoring system 
C) Web-based management oversight device 
D) digital dashboard device

Question 9

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

Accepted Answer

A) provide work teams with developmental training goals 
B) assign financial and nonfinancial goals to each team's activities 
C) implement reward systems to motivate low-performing teams 
D) gather a list of skills and competencies for each team member 
A) provide work teams with developmental training goals 
B) assign financial and nonfinancial goals to each team's activities 
C) implement reward systems to motivate low-performing teams 
D) gather a list of skills and competencies for each team member

Question 10

What is a benefit of using rating committees for performance appraisals?

Accepted Answer

A) improve managerial performance 
B) rank employees on a scale 
C) minimize rater bias 
D) align assessments 
A) improve managerial performance 
B) rank employees on a scale 
C) minimize rater bias 
D) align assessments

Question 11

Wilson Consulting is a management consulting firm with seventy employees.As associate vice president of marketing,Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision.Suzanne plans to use the critical incident method to evaluate the performance of her subordinates. Which of the following,if true,undermines the argument that the critical incident method is the most appropriate performance appraisal tool for Suzanne to use?

Accepted Answer

A) Other departments at Wilson Consulting have seen employee performance improve as a result of providing ongoing evaluations. 
B) Due to economic difficulties,the firm will be laying off the two lowest-performing employees in Suzanne's department. 
C) Employee performance standards are closely aligned with Wilson Consulting's long-term strategic plans. 
D) Suzanne will be conducting performance appraisals in conjunction with the HR manager to ensure EEO compliance. 
A) Other departments at Wilson Consulting have seen employee performance improve as a result of providing ongoing evaluations. 
B) Due to economic difficulties,the firm will be laying off the two lowest-performing employees in Suzanne's department. 
C) Employee performance standards are closely aligned with Wilson Consulting's long-term strategic plans. 
D) Suzanne will be conducting performance appraisals in conjunction with the HR manager to ensure EEO compliance.

Question 12

Which personality trait is associated with performance appraisal ratings that are too strict?

Accepted Answer

A) agreeableness 
B) extroversion 
C) conscientiousness 
D) openness 
A) agreeableness 
B) extroversion 
C) conscientiousness 
D) openness

Question 13

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Accepted Answer

A) create an action plan 
B) discuss objective work data 
C) give specific examples of poor performance 
D) compare the person's performance to that of other employees 
A) create an action plan 
B) discuss objective work data 
C) give specific examples of poor performance 
D) compare the person's performance to that of other employees

Question 14

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

Accepted Answer

A) alternation ranking 
B) graphic rating scale 
C) forced distribution 
D) constant sum rating scale 
A) alternation ranking 
B) graphic rating scale 
C) forced distribution 
D) constant sum rating scale

Question 15

What is the first step in the MBO method of performance appraisal?

Accepted Answer

A) setting the organization's goals 
B) setting departmental goals 
C) conducting employee reviews 
D) defining expected results 
A) setting the organization's goals 
B) setting departmental goals 
C) conducting employee reviews 
D) defining expected results

Question 16

What are the six basic elements of a performance management program?

Accepted Answer

We can summarize performance management'

Question 17

Which of the following would most likely result in a legally questionable appraisal process?

Accepted Answer

A) assigning specific trait names when using graphic rating scales 
B) using job performance dimensions that are too clearly defined 
C) conducting a job analysis to establish performance standards 
D) basing appraisals on subjective supervisory observations 
A) assigning specific trait names when using graphic rating scales 
B) using job performance dimensions that are too clearly defined 
C) conducting a job analysis to establish performance standards 
D) basing appraisals on subjective supervisory observations

Question 18

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

Accepted Answer

A) downward feedback 
B) upward feedback 
C) paired evaluation 
D) peer evaluation 
A) downward feedback 
B) upward feedback 
C) paired evaluation 
D) peer evaluation

Question 19

When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

Accepted Answer

A) hold the meeting with co-workers who can document the situation 
B) provide specific examples of critical incidents 
C) acknowledge the supervisor's personal biases 
D) limit negative feedback to once every year 
A) hold the meeting with co-workers who can document the situation 
B) provide specific examples of critical incidents 
C) acknowledge the supervisor's personal biases 
D) limit negative feedback to once every year

Question 20

The forced distribution method is known as the "rank and yank"method.

Accepted Answer

A) True 
 B)False

Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

A firm involved in actively managing employees would most likely ________.

All of the following are reasons for appraising an employee's performance EXCEPT ________.

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

What is a benefit of using rating committees for performance appraisals?

Which personality trait is associated with performance appraisal ratings that are too strict?

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

What is the first step in the MBO method of performance appraisal?

What are the six basic elements of a performance management program?

Which of the following would most likely result in a legally questionable appraisal process?

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

The forced distribution method is known as the "rank and yank"method.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

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Exam 8: Performance and Talent Management

Which of the following is a benefit of using computerized or Web-based performance appraisal systems?

Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?

As a supervisor,which of the following is the best way for you to correct a performance appraisal problem that is primarily linked to unclear standards?

Which of the following is NOT a characteristic of the critical incident method for performance appraisal?

A firm involved in actively managing employees would most likely ________.

All of the following are reasons for appraising an employee's performance EXCEPT ________.

Dwayne,an IT specialist,is viewed by his supervisor and co-workers as unfriendly;however,his work quality is excellent.On his performance appraisal,Dwayne received unsatisfactory ratings for all traits.Which of the following appraisal problems most likely occurred?

Nick supervises a team of data entry specialists.Lately,productivity has been down,and Nick believes his subordinates are not working as efficiently as possible.Which of the following tools would provide Nick with daily information about each employee's rate,accuracy,and time spent entering data?

Managers at ADK Marketing will start using information technology to automate performance management.What should managers do first?

What is a benefit of using rating committees for performance appraisals?

Which personality trait is associated with performance appraisal ratings that are too strict?

When conducting an appraisal interview,supervisors should do all of the following EXCEPT ________.

Which performance appraisal method involves distinguishing between the worst and best employees based on a trait or traits?

What is the first step in the MBO method of performance appraisal?

What are the six basic elements of a performance management program?

Which of the following would most likely result in a legally questionable appraisal process?

At M&M Enterprises,subordinates rate supervisor performances anonymously.Which of the following refers to the process used at M&M?

When a supervisor must criticize a subordinate in an appraisal interview,it is best to ________.

The forced distribution method is known as the "rank and yank"method.

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Maintaining Positive Employee Relations

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters