Question 1

Which of the following is most likely NOT measured when evaluating a training program?

Accepted Answer

A) what trainees learned from the program 
B) participants' reactions to the program 
C) overall organizational productivity 
D) changes in on-the-job behavior 
A) what trainees learned from the program 
B) participants' reactions to the program 
C) overall organizational productivity 
D) changes in on-the-job behavior C

Question 2

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Accepted Answer

A) Vestibule 
B) Virtual-reality 
C) Programmed 
D) Job instruction 
A) Vestibule 
B) Virtual-reality 
C) Programmed 
D) Job instruction A

Question 3

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

Accepted Answer

Training programs consist of four steps.In the first,needs analysis step,you identify the specific knowledge and skills the job requires,and compare these with the prospective trainees' knowledge and skills.In the second,instructional design step,you formulate specific,measurable knowledge and performance training objectives,review possible training program content (including workbooks,exercises,and activities),and estimate a budget for the training program.The third step is to implement the program,by actually training the targeted employee group using methods such as on-the-job or online training.Finally,in an evaluation step,you assess the program's success.There are five suggestions for making training material more meaningful for employees.First,an overall picture of the training material that will be presented should be provided at the start of training.Second,familiar examples should be used.Third,the information should be logically organized and presented.Fourth,the vocabulary used during training should be familiar to the trainees.Fifth,many visual aids should be used.

Question 4

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Accepted Answer

According to Lewin,all behavior in organ

Question 5

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees. Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

Accepted Answer

A) What methods are used for recruiting and interviewing individuals for sales positions? 
B) Does every salesperson understand what his or her performance standards are? 
C) What tools are available to sales team members to help them work efficiently? 
D) What were the results of attitude surveys distributed to the sales team? 
A) What methods are used for recruiting and interviewing individuals for sales positions? 
B) Does every salesperson understand what his or her performance standards are? 
C) What tools are available to sales team members to help them work efficiently? 
D) What were the results of attitude surveys distributed to the sales team?

Question 6

Which of the following best describes the first step in a performance analysis?

Accepted Answer

A) comparing a person's actual performance to the ideal performance 
B) investigating employee-related customer complaints 
C) evaluating supervisor performance reviews 
D) conducting job knowledge assessments 
A) comparing a person's actual performance to the ideal performance 
B) investigating employee-related customer complaints 
C) evaluating supervisor performance reviews 
D) conducting job knowledge assessments

Question 7

What is the primary purpose of implementing a cross training program at a firm?

Accepted Answer

A) compiling skills records 
B) creating a diverse environment 
C) facilitating flexible job assignments 
D) assessing employee technical skills 
A) compiling skills records 
B) creating a diverse environment 
C) facilitating flexible job assignments 
D) assessing employee technical skills

Question 8

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

Accepted Answer

A) True 
 B)False

Question 9

According to Kurt Lewin,all of the following should occur in the moving stage of organizational change EXCEPT ________.

Accepted Answer

A) developing a vision 
B) mobilizing commitment 
C) consolidating gains 
D) creating a leading coalition 
A) developing a vision 
B) mobilizing commitment 
C) consolidating gains 
D) creating a leading coalition

Question 10

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

Accepted Answer

A) True 
 B)False

Question 11

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Accepted Answer

A) True 
 B)False

Question 12

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

Accepted Answer

A) True 
 B)False

Question 13

On Alicia's first day of work at a software firm,she attended a meeting with the HR manager and other new employees.Alicia learned about employee benefits packages,personnel policies,and the structure of the company.In which of the following did Alicia most likely participate?

Accepted Answer

A) recruitment 
B) selection 
C) orientation 
D) development 
A) recruitment 
B) selection 
C) orientation 
D) development

Question 14

Survey research and team building are technostructural organizational development techniques.

Accepted Answer

A) True 
 B)False

Question 15

Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.

Accepted Answer

A) True 
 B)False

Question 16

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Accepted Answer

A) True 
 B)False

Question 17

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Accepted Answer

A) Action research 
B) Succession planning 
C) Organizational development 
D) Participative talent management 
A) Action research 
B) Succession planning 
C) Organizational development 
D) Participative talent management

Question 18

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Accepted Answer

A) True 
 B)False

Question 19

Studies show that trainees are distracted by visual aids presented during training sessions.

Accepted Answer

A) True 
 B)False

Question 20

What is the purpose of employee orientation? What role does training play in employee orientation?

Accepted Answer

New employees should feel welcome and at

Which of the following is most likely NOT measured when evaluating a training program?

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Which of the following best describes the first step in a performance analysis?

What is the primary purpose of implementing a cross training program at a firm?

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

According to Kurt Lewin,all of the following should occur in the moving stage of organizational change EXCEPT ________.

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

On Alicia's first day of work at a software firm,she attended a meeting with the HR manager and other new employees.Alicia learned about employee benefits packages,personnel policies,and the structure of the company.In which of the following did Alicia most likely participate?

Survey research and team building are technostructural organizational development techniques.

Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Studies show that trainees are distracted by visual aids presented during training sessions.

What is the purpose of employee orientation? What role does training play in employee orientation?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 8: Training and Developing Employees

Which of the following is most likely NOT measured when evaluating a training program?

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Which of the following best describes the first step in a performance analysis?

What is the primary purpose of implementing a cross training program at a firm?

The case study method is an on-the job management development technique that presents a manager with a written descriptions of an organizational problem that needs to be diagnosed and solved.

According to Kurt Lewin,all of the following should occur in the moving stage of organizational change EXCEPT ________.

Research suggests that most firms evaluate their training programs by measuring the reactions of participants.

During the unfreezing stage of organizational change,managers need to establish a sense of urgency,which may be accomplished by providing employees with reports indicating that the firm faces significant problems.

Integrated strategic management is an organizational development method of developing and implementing a strategic change plan.

On Alicia's first day of work at a software firm,she attended a meeting with the HR manager and other new employees.Alicia learned about employee benefits packages,personnel policies,and the structure of the company.In which of the following did Alicia most likely participate?

Survey research and team building are technostructural organizational development techniques.

Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Studies show that trainees are distracted by visual aids presented during training sessions.

What is the purpose of employee orientation? What role does training play in employee orientation?

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters