Exam 8: Training and Developing Employees

The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

The four basic categories of training program outcomes that are typically measured include reactions,learning,behavior,and results.

Which of the following terms refers to a formal method for testing the effectiveness of a training program?

James,an HR manager,is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises.James is most likely involved in which of the following?

Which of the following is NOT an advantage of programmed learning?

Which of the following is the primary advantage of lecturing as a method of training?

Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.

During the refreezing stage of Lewin's change process,managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

With a lifelong learning account,employers and employees can contribute money that can be used by employees to attend school.

In a brief essay,discuss how mobile devices,such as iPhones,are used by firms to facilitate both employee orientation and employee training.

American Airlines uses flight simulators to train pilots about airplane equipment and safety measures.This is an example of ________.

Which of the following will most likely occur during the third step of the ADDIE training process?

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Sensitivity training seeks to increase participants' insight into their own behavior and the behavior of others by encouraging an open expression of feelings in a trainer guided t-group.

Organizational development is usually characterized by the use of action research and the application of behavioral science knowledge.

Which of the following training methods is most frequently used by employers?

Tyler,a new accounts representative at Martin Marketing,is learning the job by actually doing job-related tasks such as contacting customers.Tyler is most likely participating in ________.

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Training sessions should be half-day or three-fourths day in length rather than a full day,because the learning curve goes down late in the day.

All of the following are literacy training methods used by employers EXCEPT ________.