Exam 8: Training and Developing Employees

All of the following topics are typically addressed during employee orientation EXCEPT ________.

According to Lewin's change process,unfreezing involves developing new behaviors,values,and attitudes through organizational development methods such as team building.

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

Providing learning content on demand through cell phones and laptops is known as mobile learning.

________ is a detailed study of the job to determine what specific skills the job requires.

Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Succession planning is a type of management development program that focuses on planning and filling middle-management positions.

Both action learning and management games require trainees to work in groups.In a brief essay,explain the similarities and differences between the two management development techniques.

All of the following are on-the-job training methods used for managerial positions EXCEPT ________.

All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans.This is an example of a(n)________.

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

Which of the following is a systematic method for teaching job skills that involves presenting questions or facts,allowing the person to respond,and giving the learner immediate feedback on the accuracy of his or her answers?

Wells Fargo and Company is a financial services firm that provides banking,insurance,and mortgage services at 10,000 stores nationwide.Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement.Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following,if true,best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

Which organizational development application involves methods like performance appraisals,reward systems,and diversity programs?

A graphic model that presents a precise overview of the knowledge,skills,and behaviors someone would need to perform a job well is known as a ________.

Performance analysis is a detailed study of a job to determine what specific skills the job requires.