Exam 8: Training and Developing Employees

Mario hopes to be promoted to the head of his department next year.In the meantime,he has been assigned to spend a year as an assistant to the current department head.Which type of training is most likely being used in this example?

Rebekah was hired soon after graduation and assigned to complete a management trainee program.She will move to various jobs each month for a nine-month period of time.Her employer is utilizing the ________ form of training.

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

With job instruction training,which of the following should most likely be included beside each step listed?

All of the following are types of on-the-job training EXCEPT ________.

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

What is meant by the idea of organizational change? How does organizational development facilitate organizational change?

Amy,an accounting supervisor,has been asked to provide training for her subordinates about new tax laws.In order to motivate the individuals who attend her training session,Amy should most likely do all of the following EXCEPT ________.

When jobs consist of a logical sequence of steps and are best taught step-by-step,the most appropriate training method to use is ________.

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

According to Kurt Lewin,in order for organizational change to occur,which stage must occur first?

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Which of the following should be done first in the on-the-job training process?

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of ten employees. Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than one year.The other six salespeople have been with Samson anywhere from three to seven years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?

Organizational development interventions in the area of human resource management most likely involve changing a firm's formal structure.